HORRIBLE CUSTOMER SERVICE. applied for a home and we got a response a day via email. can never get…read moreanyone on the phone.

Beware the falsely inflated review on this organization. Those good reviews are mostly from…read moreinvestor/owners, not from tenants. Had this landlord for 2 years. Just signed a new lease with them on a new property and immediately regret it. None of the maintenance was done in advance despite having made us wait extra time for them to complete it. The unit was filthy when we moved in. Mold, floors and walls caked in dirt, zero cleaning in the bathroom, grout and caulk missing, disgustingly dirty bathtub, splattered filth on walls of the basement as well as more mold. Broken items around the house, missing smoke alarms, no access to some areas like the garage. We had to rent costly cleaning equipment to scrape the filth off the place and had to pay laundromat costs because the washer that came with the place never worked and they took a month to fix it. We met the neighbors and apparently they experienced the exact same thing when they moved in a month earlier. They are also return tenants and regret it. This is apparently how they treat good tenants. It's no wonder no one stays with them. After all of this, they had the audacity to charge us an additional full months worth of 'service' fee for 2 days we had access in February when they did absolutely *nothing* during that time. When I pointed this out, they offered me a gift card to make up for all the costs and problems we had. What did they send? Some amazon cards. Are you serious? I had to pay hundreds of extra dollars because of the lack of maintenance and they give us some stupid website card? Just don't bother if you're going to send something worthless. That was really unprofessional and insulting. --------------------------------------- Our last rental from them ---------------------------------------- At the last place we rented from them, it was sold in the middle of our lease. We spent 8 months of the lease having our privacy constantly violated and disrupted by showings. We were harassed at all hours by the realtor by text. It was so bad we had to report him. Buyers showed up to view the home unannounced, constant illegal lack of notice for showings despite promising they would stop. Realtor was totally absent. Didn't even view the property until 3 months in. He never came to show the home, made us do his job, then tried to coerce us to lie about the property during those showings to mislead buyers about known damage. When we wouldn't, he complained to T&H and they retaliated against us by barring us from our rental during showings. This is normally illegal but there is no one to stop them. This used to be a decent company to rent from but they have gotten terrible. Correspondence is non-existent and they have to be dragged kicking and screaming to do maintenance. Renter beware!

They never listen to complaints or do anything for tenants. We needed help with a unit breaking…read moreterms and they haven't helped in almost a year.

Easy 5-star here, I've had 2 previous managers who lacked quality service, including months without…read morecollecting and notifying me the tenant was not paying rent! I made the right choice moving to A Step Ahead Management, not only did they get the non-paying tenant out, but they fully renovated my home, and rented it out in 1 day--unbelievable quality, speed and responsiveness.

My house is reading 99 degrees and I can't even get a damn call back. I pray God send me a way out…read moreof this hell hole. 9444 English Oak dr I hate this company

Yup, they're terrible company, can not be trusted. All they want is money money. They don't even…read morefixed problem if some thing wrong. All they do is charge you fees. Never deal with them again.

Very shady, unprofessional, and the definition of slumlords. I would HIGHLY avoid renting from…read morethem. I lived at the Llanhurst Apartments and in the year I lived there the owners had changed management companies 3 times. In August my car was vandalized (a brick thrown at my windshield and it was egged). I did not get it back for 2 1/2 months and the second management company was extremely understanding that it would heavily affect my income on top of having extreme mental and physical health issues. The building is heavily infested with roaches and thankfully Kline Properties had exterminators come out but around the time City Place was taking over it was due for another round, which they never did so the bugs got very bad. During the process of City Place taking over management the entire building did not have heat for over a week at the end of January, which was coldest month of 2026. I received one 300 sq portable radiator for my 2 bedroom 1,200 sq apartment, which is not adequate as temporary heating. I was unable to stay in my apartment and had to stay at a friends house because of it. City Place officially took over February 1st and because of the heating issue with no communication besides a paper taped downstairs well over 5 days of having no heat, I put in my 30 day notice on February 6th. They wrongly filed an eviction on me on February 19th AFTER I put my notice in and requested a payment plan. I called them, was told to send my payment plan over (even though I had already emailed them asking to set one up and never got a response?) and it would be forwarded to the owners for approval. I heard NOTHING back. I was charged $500 for legal fees, ALL of March's rent, utilities, pet fees, and etc. although they changed the locks on March 10th. It is an absolute shame the way I was treated as a young adult already struggling with financial and extreme physical health issues, and I wouldn't doubt they've done this to people in far worse situations than I am. Kline Properties were extremely respectful, kind, understanding and communicated to the building better than City Place did while they were taking over management. Please stop treating tenants like they are a paycheck. They are human beings just like you deserving of respect!!!!! I'm sure they will comment about how I still have a balance but because of above said circumstances I'm sure that would be obviously understandable to most.

Awful communication skills. The houses are filled with mold and not inspected between each tenant…read more No integrity. Renters beware.

Kelly is a phenomenal person and realtor. We have been on both the buying and selling side now with…read moreKelly as our realtor. Our sale that we just wrapped up was amazingly smooth. Her attention-to-detail with listing included: a beautiful laminated bound booklet to hand out at showings and the open house, and cute customized signs throughout the house showed whimsy and highlight positives to potential buyers. From a buyer-perspective, she is savvy about all the inner workings of a house and you can count on her to tell it like it is, negatives along with positives. Update 7/6/21 We have used Kelly yet again, this time as a buyer. We were not the easiest buyers to work with this time, taking almost a year to find an Indy house that fit our criteria and we had some job relocation bumps to navigate, cold feet, false starts, etc. Kelly was patient, continuing to advocate and steer us in the right direction. At times, she seemed to remember our wants and needs as individuals and a family when we would be tempted to forget. We now are proud owners of a beautiful Butler Tarkington home (Kelly is an area aficionado). She is just the best.

Kelly and her team are knowledgable and it's clear how much she cares about her community. She was…read morealso extremely patient with my inability to make a decision about exactly what I wanted. I considered investment properties vs buying a full-time residence and she guided me through the logic behind what would be needed for each. She also spent time outlining our search areas and giving us pointers on what we'd want to do with our current home if we wanted to list. She's awesome to work with. I'd recommend her highly to anyone who appreciates local history and architecture. She has in-depth knowledge of Indy neighborhoods, an understanding of local history and common building practices for older builds. Her expertise was critical in finding a property that worked for our little family. Looking forward to working with her and her team in the future. I'd highly recommend working with Kelly as a listing or buying agent. She's a blast to work with and makes what could be a stressful process easy. We're very happy with our new home and are settling in nicely.

I have lived in the same apartment with Stallard for three and a half years and am very happy with…read morethe apartment and Stallard's management. I have friends who have lower quality apartments and pay much more. The apartment offers cinderblock walls that block noise from neighbors and hard wood floors which give the apartment character . Not to mention the gorgeous banister to the upstairs! My master bedroom has TWO very spacious closets, and the room itself is very large. A few of the roommates I have had over the years worry about the area (I live at 35th and Penn), but the community offers gated parking, and for over a year, I parked on the street and never encountered any problems. I have heard of people having issues with Stallard's management, which is something that I haven't experienced. The maintenance staff is always on top of things as well. Last winter, I returned home from vacation, and my heat was not working. I called the emergency maintenance number, and someone fixed the heater that night. Likewise the toilet overflowed while I was away a few weeks ago and leaked from the top floor to the basement, and maintenance was there to fix the issue immediately. Patrick manages the property that I live at, as well as a few others, and he has been the best manager that I've experienced so far with Stallard; he always promptly answers my calls. My boyfriend is moving to a Stallard property this month, and Patrick has been particularly awesome working with him due to my boyfriend's unique situation. All in all, if you're looking for a solid apartment and not looking to pay the ridiculous prices of downtown apartments, I would recommend Stallard.

Kinda long, sorry! TLDR; I liked the apartment but I broke my lease early due to roaches…read more **** I lived at Shortridge Apartments off of N Meridian and 36th. I broke my lease. At first, I truly enjoyed my apartment. And honestly, I probably would have stayed longer had I not gotten roaches. I've never had them before so I didn't bring them with me. The office staff was great at coming out however, no matter how much they sprayed, it never got better. They kept telling me that I was the only person in the complex that was complaining about the issue. After they sprayed a few times and I kept seeing the bugs, I decided to try and treat on my own with a product called Diatomaceous Earth. I'll admit I was desperate to stop seeing the bugs and did put it down excessively all around the apartment. Sherri, the property manager, was not a fan of this. I told her multiple times I was doing this as a preventative measure. Finally they asked me to pick up all the powder, of which I did, all except under the stove and refrigerator, which are common places roaches stay and I told them this ahead of time. They came out and sprayed again but after, they said there was nothing else they could do because I was being "uncooperative" because I didn't want to pick up all of the powder. Sherri never really seemed to show empathy when it came to the bugs. She would skirt around the issues, never even acknowledging the fact that there was roaches. When I asked if I could move apartments, they treated it as if I wanted to leave just to have a new apartment or something, not bug issues. I would have had to sign a brand new lease (stuck with them for another year) pay a transfer fee, and another deposit. So, I can't say each apartment with Stallard is the same but this was my experience at Shortridge. Attached are pictures of dead bugs I found while moving out and some I found on the walls after waking up or coming out of the shower. Also are of some my conversations with Sherri and the lack of empathy when I was consistently waking up to bugs on the wall

We have lived here at these apartments since March last year , we just renewed for another year…read more These apparment like .any have issues here and there, but the difference is how the staff handles it here. The property manager Nicole handles problems as soon as it is brought to her attention, the leasing staff is sincere, proper, and kind even handling the rudest of people. The maintenence manager steve runs this place like a home of his own employing the best he sees fit for the roles here and making sure his guys get the jobs done right the first time. The floor plan layouts are beautiful but make sure you double check it not a disabled layout in your unit you choose because they have no idea until someone moves out what the layout was either normal or disabled. The utilities aren't high either one side of the complex is all electric and the other is gas and electric. The u its have beautiful fire places that burn real wood too. They have a washer and dryer and a great pool in summer and built a new dog park for those of you he might need use of it. Security coom on hallways with key fobs are the best too no unwanted people coming In and out unless you invite them. Do over all worth 5 stars other people have problems we have had our share but this is not worth taking a star away for there top customer service and hospitality from the staff here.

The management everything. Me and my fiancé have lived here for 15 years when we first moved in in…read more2011. Everything was fine. Management was great. They cleaned the property. They took care of maintenance. Now it takes forever to get anything accomplished around here you talk to the office and they want to accuse you of having a dirty house because you have a cat now my house is far from dirty but now they wanna kick me out of here because they're saying my house is dirty and unsanitary to live in. That's a crock of crap and they don't wanna play with me. I'm done with this place in November when my lease is up I will be out of here probably before. I do not recommend this facility to anyone it's noisy. They're rude in the office. They don't take care of maintenance in a timely manner. I've had a dishwasher problem for five years now that they finally after five years finally replaced the dishwasher like what the heck and then my garbage disposal has been making noise and stopping and starting on its own, they finally changed that and now it's leaking all underneath the sink and they say that was my fault. How is that my fault. I'm over it the laundry room doors keep falling off when you open them up to get in the washer and dryer and closet doors are falling off the hinges this place is falling apart. They don't wanna update nothing. They just want to raise the rent and raise the rent and then you gotta deal with these loud ass geese that are just nasty and poop everywhere. We deal with noise from our neighbors constantly. I mean, I love my apartment, but I don't love the attitude and the drama that you gotta deal with around here and the noise from people that are inconsiderate and don't care at three- 4 o'clock in the morning it sounds like the Indianapolis zoo just got let out. Inconsiderate people. if you're looking for a place to live, please don't go to the villages Benttree unless you wanna get screwed over because every month there's an issue either in your apartment or with a neighbor or the office staff accusing you of something that never happened or saying that you live dirty or your place is filthy, which I am a very clean person and I'm just I'm done with it. It's ridiculous and I will never ever refer anybody to this dump

For the longest time I searched to find my dream home but to no avail. I wanted a home that was big…read moreenough for the family. This company, though small, had many options to choose from. The owner, Jamesha Norwood, was polite and very helpful. I would recommend this company to anyone trying to find a place to call home

From the owner: Real Estate and Property Managementread more

I signed the contract with them after being attracted by the $100 flat fee per month. As soon as…read morethe contract was signed, I received an unbelievable list of items that needed repairs. Not only did this list have more items requiring repairs compared to the list I received from another company, but they also marked up the prices for their profit. As a result, I disapproved of the work project. I emailed them to cancel the contract within two weeks of signing it. I thought I would not be charged for breaking the contract within 30 days, but they still charged me $300 for the cancellation fee, $30 for legal and professional fees, and $100 for visiting the property and providing the repair list. Having said that, for property owners, stay away from this company at all costs. You should read all the negative reviews before signing a contract with them.

Be aware! They do not answer calls or return requested calls. I have a property listed with them…read moreand no activity for 2 months! That's so much opportunity cost lost plus they have my money held in their account! Their doors are locked during business hours. Are they still in business??