Would give no stars if it was an option. Purchased a vinyl fence from Lowe's to the tune of $6,588.00 and this was the company Lowe's contracted as the installer. Fence was installed on 8/8/20 and on 8/10/20, 3 middle sections of the fence blew down during a rainstorm. The only thing that probably saved the whole run from falling dwn was my neighbor's adjacent fence tht held it up. Called Pro Line right away & they tried to claim it was an "Act of God". There's rickety fences around town that were still standing after the rainstorm, but they tried to claim that "maybe a microburst hit mine". The microburst must've jumped over my house, hit the middle of my fence, then skipped my neighbor's fence which is literally ***37 INCHES*** away. Neighbor's fence is UNTOUCHED! Although my contract called for the dirt from the post holes to be removed, they left piles of dirt all over my yard. They wanted me to file a claim on my homeowner's insurance or pay out of pocket for the labor to have it repaired/replaced & said they were trying to get a discount on the supplies from Lowe's. My security cameras captured their employees movements all day - including them hauling away fence materials/supplies that were left over after they completed my "install" even though their employees claimed nothing was left over. Called Kim at Pro Line several times & when I could reach her, she kept saying she would call me back - NEVER DID!...other calls just went unanswered. Finally got someone to answer - Heather - & she said Kim would call me back by the end of the day...HAVEN'T HEARD FROM THEM SINCE! I'll be sharing my videos of the work online. BUYERS BEWARE!!!! read more

If I could rate Proline fence with zero stars I would. Don't use this company. They put in our fence and over the years the posts were coming up out of the ground. They weren't buried deep enough and there wasn't enough concrete holding them in. Our gate wouldn't close anymore because the posts were so uneven. I called Kim and eventually someone came out to fix them--for an additional fee. I paid it and then 1 1/2 years later, the same thing was happening. This time I called, left messages, spoke with Kim and Heather and they kept saying they would send someone out to see the posts, but no one ever did. Three months later, still no response. They are the worst and I wouldn't recommend them to anyone. read more

Just to be clear they only received one star because yelp wouldn't let me post no stars. I got there info today called and scheduled an estimate for repair or replace at 2:49pm. Less than one hour later at 3:27pm I got a phone call telling me they needed a credit card on file for any possible repairs. I reminded the person on the phone this was an estimate for repair or replace not a repair. I then got a phone call at 7:57pm from a sales rep confirming the appointment for an address I don't live at and he never got it apologized for getting it wrong. He went into his spiel about coming to give me an estimate for replacement only and I promptly stopped him. I told him it was an estimate for a repair and or possible replacement if needed. The sales rep then said well I can give you that estimate now and told me it will cost me $125.00 / hour with a minimum of 2.0hrs and parts would be extra. My issue is who gives an estimate like this with out looking to see what the issue is? Who gives an estimate with out getting accurate info. I understand it was negative degrees with a windchill in the -30's last week how ever that does not explain why my fence was not performing accurately the week before. If you didn't want to come to my area of Chicago say so. What a waste of my time! read more

Still no response. I had phone contact with them in April and they told me they were getting back up and running and would put my warranteed fence repairs on their list and would be out in a couple of weeks. since then many phone calls not answered and many emails not answered. So I have fence posts coming out of the ground and two gates that will not shut correctly. Still a terrible business, avoid them at all costs. read more