Had a fence installed 4 years ago after purchase of my home, had some damage due to storms, tech came out fixed the storm damaged fence and fence damage caused by kids that I didn't even put on the repair notice. Was happy with original installation and repairs needed. Communication was great from start to finish as well. Highly recommend! read more

They nicked our powerline installing a fence and have ignored my texts, calls, and emails. We were without Air-conditioning for over a week in the 90+ degree weather, and not a single call to apologize. Here is part of the email I sent to the owner Jim with no response: Over the past week and half, I have made repeated attempts to contact you: * I texted Chris three separate times with no response for four days. * I left four messages at your office, again with no response. * When I was purchasing the fence and referring Chris to both of my neighbors, he responded immediately -- yet now, when accountability and follow‑through matter, everyone has gone silent. In addition to the communication failures, your crew cut my main power cable during installation. This caused substantial disruption and direct financial losses, including: * Two room air conditioners purchased one new for $340 * One used air conditioner purchased for $200 * Food loss in one refrigerator totaling approximately $500 * A full week without air conditioning during 90+ degree weather, creating unsafe living conditions and forcing emergency purchases read more

America's Backyard did a great job installing my fence , turned out perfect. They had the best price and the fence is beautiful. I'm so happy with it. All employees from sales, accounting, office and installers were great. Highly recommend if you're getting a new fence or replacing an old one . read more

America's Backyard Fencing & Decking - Fences & Gates Near Me - Joliet, Illinois

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PVC Fence installed IN 2023. No issues. Experienced potential wond damage, paid $125 for assessment. Its been 6 week and nothing. Called 6 times since. I've talked to Chris, Angel and Courtney with the promise to call back. NOTHING. Customer Service is NON EXISTENT. Filing a BBB report. I've requested my money back doubt that it will be easy. OWNER/General Mgr is Jim Keefe. What good is a company without customer service. No follow-up and No follow through...Very DISAPPOINTED! read more

Privacy fence installed. They did an amazing job. Fence looks fantastic. Installers were great. Highly recommend this company.

They were wonderful to work with through the entire process! The communication was excellent and the quality is amazing.

I put my trust in America's Backyard and even recommended them to my own family. I regret that decision every single day. From the very beginning it's been nothing but problems. One family member almost ended up with a fence that was too short until they had to physically stop the crew and show them the plans. Another is still stuck months later dealing with missing gate handles, broken latches, and being told to "just use a chain" to hold back a driveway gate instead of properly installing it. Emails go unanswered, promised phone calls never come, and when they do, nothing ever actually gets fixed. I had an upcoming project with them for my HOA, but I'm canceling and taking my business elsewhere. Not only am I embarrassed, I feel awful for putting my family through this by recommending them. Please save yourself the headache and look for another company. read more

I needed a privacy fence for my business and Chris the sale representative was very knowledgeable about his products. He knew what I needed and how he could make the fence in a heavily wooded area work. The fence is beautiful. It protects my clients from seeing all the transport trucks on I-80 and the color is very soft so it blends in with the greenery of the trees. The laborers who installed the fence were very friendly, diligent and always kept me apprised of what was happening. I am so glad I went with America's Backyard. I have worked with other fence companies but nothing compares to their professionalism, service and honesty. I will definitely be using them again. Thank you! read more

From start to finish everyone at Americas Backyard was great. The salesman had samples of fencing didnt just hand me a brochure. Chris in the office made sure everything was ready for the install. The crew did an amazing job! I had other estimates and Americas Best had the best price and it looks grea! read more

Spent over $7,000 on a new vinyl fence which has repeatedly had service calls placed on it over the last 24-30 months. Their install team is sub-par and destructive to property. Their follow-up repair team does a poor job or no repair work at all (I have had to address personally fencing that is faling apart). They will ignore voicemails as well. I'd totally recommend you not wasting your money with them. read more

This company does inferior work which they don't stand behind. Salesman Chris will sell you one product and have something completely different installed. They installed a fence that wasn't adequately attached to the posts, gates that split and were falling off within weeks. The one gate that didn't break won't open because the hardware was installed incorrectly. Customer service is nonexistent. You call, no response. They will steal your money. Do yourself a favor, avoid this company. read more

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I had three different companies come and give me estimates for a vinyl white 6ft fence. Chris was the only guy that was able to measure and give me the exact price day of consultation. He even brought sample materials to show of what they used to build the fence. They were the only company to use additional aluminum on the bottom Frame to add additional support. They also drilled a hole into all their posts to prevent their posts from moving as much. The installation team consist of three gentlemen who were very nice but I wish they consulted me before they put in the cement for the posts because there was too large of a gap after they installed the fence. Maybe it's just me but I told them about it and a crew came a few days later to move dirt under the fence. It helped closed the gap they also said that because the property is not even. But then one of the workers also told me there was a rock that got in the way of one of the post. Either way they were really nice for coming back and trying to fix the problem. I really like the fence they put up in the end. Looks amazing The workers poured leftover cement on one of my plants which left a cement stain. I don't really care but if I were someone that cared a lot about their plants I would tell the fence installers not to pour watered cement on the plants. read more

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Signed a contract in late April for a minor repair, and paid in full as required at that time. 5 weeks later, they finally sent someone to do the repair. They didn't follow the contract, didn't do the repair as agreed, and when I asked to have the repair done as contracted, ghosted me, and I still haven't heard from them. Absolutely terrible customer service! read more

We had the best experience with Americas Backyard. Chris and Kevin made this experience so easy. Highly recommend this company.

Very happy with our new cedar fence! Kevin came out and gave an estimate same day. The install was professionally done and the crew was great! Received a call from company with any questions or concerns after install. Would 100 percent recommend this company for your fencing needs! read more

The install was painless and quick. The installers were friendly, and very professional. I would recommend America's Backyard for your next fence read more

America's Backyard Fencing & Decking - Fences & Gates Near Me - Joliet, Illinois

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The fence looks great and the team worked hard and was installed in one day. I believed we got the value of the fence we purchased read more

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Price & quality was so good my neighbor got a fence with them too--installed the same day! Kevin was great to work with during the quoting process, Chris in the office is a gem! And the crew couldn't have been more conscientious and efficient! We have huge yard and fence was done on time in one day...And best of all, fence looks amazing! Two thumbs up :) read more

America's Backyard Fencing & Decking - Fences & Gates Near Me - Joliet, Illinois

America's Backyard's guys did a such a nice job on the fence. They worked hard and it looks great! Even more, the guys went above and beyond what was agreed upon. I asked them to "leave the extra dirt" and not haul it away. I told them we would spread it out in the low areas. I didn't realize until they were finished that they had taken the dirt and filled many low lying areas with it. They did exactly what we planned to do with it, and their extra effort was really appreciated. Everyone involved in the process helped make it a smooth and pleasant experience. read more

This company does not stand behind their contracts The product is faded and they do not stand with their written warranty of lifetime on the product. Save your money read more

We had America's Backyard install a fence, during installation the workers hit several underground sprinkler lines. We attempted to contact them several times. Chris in the office was extremely rude stating they're not responsible for damage that occurs during installation. We tried to get them to fix the damage and they refuse. just be aware, this company will not stand behind its workmanship. read more

I would like to first say, I received quotes from 3 different companies for fence installation. America's Backyard quoted the best price, and was able to get out the quickest out of all the companies I quoted. There are many things I appreciated about working with America's Backyard: -They don't subcontract. All of there employees actually work for America's Backyard. If I wanted an independent contractor, I could find one myself. Lol. -The staff members are amazing! Kevin, who completed the quote, was very thorough and informative. He even came out twice at my request since my original quote was months ago. He was friendly and personable! He even remembered minor details from the original quote which shows he's detailed and takes pride in his work! -Adriana was the person working on our permit. She communicated throughout the process and let me know updates as things moved along. -Chris was overseeing the project. She was excellent too! She called to check in on the project, communicated throughout the process, and was even able to move my install date up by 3 weeks! -Lupe's team worked on our fence. They arrived in a timely manner, and completed the job well before sun down. They were respectful of our property and hauled away any trash they created. Nevertheless, I am not an easy person to please when spending thousands of dollars for a home project (or any project) lol. America's Backyard met my expectations and I have already referred family members to them! I am so pleased and happy that I trusted them with this project. Thank you for my beautiful fence!!! read more

rep and all staff - the 2 men that did the install were sharp as can be. both gals in the office were very efficient and moved all right along .. highly recommend this outfit,i generally do not do reviews but felt they were totally worthy,as we are really pleased.. thanks to all. m.m. read more

This company installed my fence several years ago. We had an issue with the gate being skewed upon completion of the installation. A guy came and "made an adjustment", but the gate was constructed and they were clearly not willing to reconstruct the gate to correct their problem. And, my schedule at the time was not conducive to pursuing the condition any further. Well, a couple days ago, my grandson was playing baseball with a plastic bat that happened to be wet. Well, the bat slipped from his hands and hit the gate putting a large hole in the center panel. So, I contacted the installer, America's Backyard Fencing, and asked about a repair. I asked them for the cost to replace the panel and fix the skew. Their response (after I spent time taking pictures and filling out an on-line questionnaire) was that they have a "$400 minimum service fee" regardless of the repair. I'm guessing a replacement panel can't cost more than $50 plus the cost of labor, tools and transportation - maybe $200 for a total repair cost of $250. Very reasonable, right? Nope! Instead, they want an existing customer to spend nearly twice the actual cost of a repair because that's their "policy." So, for those of you who are considering this company for a repair, please know that service is not part of this companies business model because if it were, they would recognize their absurd policy and instead strive to maintain a customer. read more

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This is the absolute worst fence company. Stay away!!! We spent $7500 on a fence that was not installed properly. It blew down a couple times a month with any higher winds. I would call and call. They avoided me, but I was persistent! Finally, right before the three year warranty was about to be up, I got them to send out a crew to fix a few posts. These posts were ALL supposed to be reinforced with metal sleeves, the crew determined they were not put in like that. The salesman, Chris, had promised we would get them in the important places. Ends up, we only got them in the gate. The crew also discovered the original crew had NOT notches the horizontal slats. They went ahead and fixed that. The fix is much more durable now, but how could they not have done this from the start!! The final straw was when I needed replacement slats due to cracks from playing sports in the backyard, Chris in the office quoted me a price over the phone and then sent an estimate double the quote. When I asked her about it, she said oops. Awful! From the scheduling, to the rescheduling issues, to the God awful customer service, to the full of baloney salesman, to the fact this almost no one on any crew speaks any English, the whole experience was the worst I could imagine for any homeowner. I wish I could give them zero stars. Worst money ever spent, and the headaches they caused me, I would not wish upon any person. read more

Our fence looks amazing! They came in with the best quote out of the 3 companies we contacted and everything went smoothly.

Sales guy was great. He was very informative and had a lot of knowledge of the product. Execution was not good. I lost 2 feet along the back line of my property. The posts are inches away from my house leaving a gap. Also, a fence should go to the ground. It is raised off the ground all the way around my yard. If I had a small dog they would be digging under constantly. Also after 1 month a wind gust broke off the closing system that was poorly installed. I have called and filled out an online form and no one has ever contacted me to fix it. read more

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We had a 20 year old cedar fence that needed to be replaced. From the moment we dealt with Chris the sales rep to installation day it was a great experience. Everything went as planned and fence looks amazing. Would recommend this company read more

Our neighbors used this company to install their fence--which, looks great; however, the foreman cut our cable line and the company couldn't care less. We've been without cable and wi-fi for 3 days through no fault of our own. When we called the company, they were absolutely useless. It's not like this was the first time this ever happened but there was no policy or procedure in how to handle this. The salesman was unprofessional and hung up on us when he was asked to intervene. It's a recession, America's Backyard, and your disregard for potential customers will have you using your skills to board up your store. You cost us time and money and we didn't deserve that. AB there's not a way to award you zero stars, but you've got one only be default. read more

Very Disappointing. When the sales guy came over to the house, I told him i wanted the fence to connect with the neighbor's fence. He said yes of course never once mentioning that there would be about a 2-foot gap because of the city laws. Had I made aware of that I would have gotten permission from the neighbor in writing and got permission from city hall. Never once did he mention that. It was not even on the contract diagram that he had made. I have a small dog and he got out of the yard through the gap. Again, why would you not close the gap? It defeats the purpose now of a fence. Not to mention other issues I found after they left. I called the sales guy back to ask him why he never brought this to my attention about these issues. Never once did he call back. So unprofessional. All he seemed to care was to get his sales quota. So, I called customer service and had someone come out here a week later. Ok cool. When the guys came out, he said why I didn't say anything before they left before. I told him you guys asked me about a possible gap on the other side of the yard and what I wanted to do, why would you not ask me about this gap. I started pointing out that the bolts in the fence were lose, the yellow bag was sticking out by the post. He said I should have been out watching them. I told him that I had a 2-year-old and a 5-month-old and oh ya its 90 degrees out. You leave a 5-month-old out in the heat and tell me everything is going to be fine. You guys are the so called "professionals". Act like it. He began insulting me in Spanish not realizing that I had spoken Spanish as well. I called customer service back again and told them what happened and asked if they could at least credit me back for having to miss another day of work and for my troubles. They said no but they would send me a couple of gift cards from Menard's. I said fine. After 2 months they finally sent it after I asked them what the story was. They said they "forgot" and were sorry. Yeah, you weren't sorry to cash the check I sent though right away for the fence. The gift card was let's just say not even enough to put a half tank of gas. Not what we agreed on. Whatever. I'm done. I already mentioned to people who were wanting a fence to put in their home to look elsewhere. I just can't recommend them, and I tried so hard to give them the benefit of the doubt. Bottom line: GRADE - F read more

Customer service was a nightmare, but the 1.5 workers assigned to the job did well. Fence looks great, however, I wouldn't recommend this company due to the horrible lack of professionalism from the office manager. read more

This is the third fence I've had installed by America's Backyard. Two cedar fences and an aluminum fence. I absolutely love this company!! Everyone at the office is very kind and helpful. There installation crew are professional and clean up beautifully after the job is done. It's not often a company will go out of it's way to make sure you really feel appreciated. I highly recommend America's Backyard if you need a fence. read more

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Scheduling was easy to work with. Had to delay my install a few times due to other projects at my house and they were always accommodating. Installers did a great job and even suggested other options during the install. It's a new fence but quality seems great so far. read more

My experience with America's BackYard was very good. I was most impressed with the free consultation provided by salesman 'Kevin Evenson' (he is very responsive, integral, thorough and professional--I received estimate the same day, within 20 mins. of him measuring my yard space) to the installation and follow up. This company is consistent, ensures customer satisfaction and product is solid & reasonable priced. I would definitely recommend them. read more

We just had them install an aluminum fence today out in Naperville. We enjoyed all aspects from the original phone call to the installation. The estimator was spot on and helped us a ton (thanks Kevin) The guys that came out and put the fence in worked hard and fast. The fence looks and feels sturdy and durable. So far so good. I hope this fence holds up well! Thanks everyone! I still give them the rating for this job. Be aware we did call them back and waited for 2 weeks to have our deck replaced with a new one. No one ever showed or called us back. read more

America's Backyard installed a new fence for me a few years ago. They provided exceptional service and really were a pleasure to work with! They showed up on time, helped me select best fence for my needs, and patiently worked with me on design & where to install gates. I was considering three companies but, not only was I most comfortable with America's Backyard, but they also provided the best quote. They installed when they said they would and did very high-quality work! Their outstanding service continues to this day. When a neighbor recently damaged my fence, America's Backyard arranged the repair for when they were doing other work in the area, thereby keeping costs down. I highly recommend America's Backyard. They're easy to work with and provide great value! read more

From consultation to installation, whole experience was great. We were given a tentative install date few months away but we were called when a cancellation happened and got our fence earlier then expected. read more

They finally came out to fix the fence today, but they left before I got home. They reinstalled the fence and managed to lower it a little bit more, but there is still a large gap between my fence and the ground. They pushed dirt and moved some bricks near the gap in an attempt to cover up and make the gap looked smaller. Besides that, the gate and the fence are now obviously unleveled and crooked. See posted photos. I feel like I'm pestering them, as I have to constanly go after them to do the right thing. read more

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Absolute worst customer service ever!! After several years 15 posts popped up out of the ground. Contacted them in late March of 2020. Gave me a quote and an estimated timeframe. Timeframe came and went no response. Chased them for several months. Broke commitments several times. Then crew came out twice without required equipment. Told me they were tooo busy and would come out in the fall. Again, same story. Then it was winter and too cold. Had to chase them again in the spring of 2021. More broken promises. Final straw was when they told me they needed more money to fix the problem. This is after I sent them 14 detailed photos and their had been out to see the fence twice. Found someone else and had the problem fixed in a week. Totally disappointed in every way read more

NEGATIVE 5 Stars Please save your time and money and go with any other fence company or install it yourself but at all costs avoid America's Backyard. They damaged a telephone line during the installation although JULIE put a flag marking utilities. Their installation team dug a hole by removing the flag. Long story short, It was a big mess and we as a homeowner had to deal with the telephone company. Secondly they did not install the gate properly and I have been following up since January and they scheduled twice but no one visited and I had to call only to find they have rescheduled for a 3rd time as there crew was busy and the list goes on. Don't fall for their sales team, especially Kevin Evenson. They are good at selling you the product but they can't back it up with customer service and installation workmanship. I would never recommend Americas Backyard to anyone. Please save yourself from the headache. read more