I just felt compelled to leave this review about Brendan's Auto Body. I feel as though my…read moreexperience demanded I leave this here for others to see and benefit from. Brendan's Auto Body is the most amazing place I have gone for significant car work. My car (2012 BMW 135i) is my baby. I hand wash it every other week, wax it, give it 4 hour deep cleans and leather treatment, etc. When I was rear-ended by another car, I was devastated. Apart from the back bumper and trunk lid being pushed in, I had locking mechanism troubles with my driver's side door. I just wanted it fixed and back to perfect condition that it was before the accident. In comes Brendan. I pulled up to Brendan's Auto Body located on a fairly busy street. They manage very well with the space they have. It is crowded though, because everyone is getting their work done here (which is a very good sign). Brendan greeted me as soon as I got out of my car and asked me what was wrong. He took a liquid chalk marker and proceeded to highlight on my car all the issues I wanted to have addressed while in the shop. He even wrote a note on the driver's side door to look at my locking mechanism that I suspected was damaged during the collision. This immediately made me feel like all my issues would be addressed. After going through the whole car, we went inside where his attentive staff helped guide me through the insurance paperwork and any other concerns I had (ex. wanting OEM parts and replacements rather than patches). After the shop linked me up with Enterprise to get my rental car, I did not hear from Brendan's for almost 2 weeks. Though, leaving there I had full faith my car was in the best hands possible. Today, I received a call that my car would be ready in an hour and a half. When I arrived, I was again met by Brendan and shown my car. Not only was my car fixed to IMPECCABLE standards, but the inside of my car had been detailed, cleaned, and vacuumed. The outside of my car had been fully washed and waxed. My wheels had been detailed and cleaned as well. Brendan went around the car with me and looked at all the angles. He even caught little smudges from the waxing that escaped me. After noticing it, he made sure to call his employee over to take care of it on the spot. He made sure I was 100% happy with everything before giving me the keys and sending me on my way. In summation, Brendan's Auto Body is THE PLACE to go for auto body work. I will not go anywhere else, because this is the only shop that pay attention to detail as much, if not more, as I do to my car. Thank you Brendan!

My car had been towed there by Elmsford PD after a car accident. I wasn't allowed to call my own…read moretow or request where my car was taken. Additionally, I was never informed of cost/ fees associated. My car was scheduled to be towed to the dealership performing the repair, I spoke with Reina to notify them my car was being towed. She sent me an authorization form that stated I was aware there would be a $125 fee. I called to ask about why they were not upfront with the fees, she screamed at me to sign the form, then said "I guess you don't want your car back!" and hung up on me. I reluctantly agreed to sign the form, sent it to her and emailed that I would be coming in to retrieve items out of my car before it was towed. When I went out to my car, I looked to make sure they hadn't done anything to my vehicle, and noticed there was a piece that they had ripped off. I understand there are times when something has to be removed for safety during a tow, but they are supposed to document everything done, and why. I took photos. My insurance then called me to notify me that the tow had gone there, but was not authorized to spend the exorbitant amount they were charging, so they had to leave. I called Brandon's to explain that a piece from my car had clearly been removed. Reina was nasty and condescending on the phone, ended up saying she has no idea and maybe something had been removed but has no way of knowing. How do you have no way of knowing when it was done by the shop you work at? She ended up transferring me to the owner. When I explained the situation to him he said "if you got proof come here and show me." I went in, showed him the photo of my car at the seen of the accident. He told me that the part I was showing him was a piece of the other persons car (it clearly was not), I told him it was not, he said "well then it's still there." I said it was not there and I would just like to know what was removed, why and have it documented, as it is my right to do so. He went out to look at my car. While he went out, I asked Reina for an itemized bill (as it's my right to have). She said "no," when I asked why she wouldn't give it to me, she said "because I said so, you're not even paying, insurance is." My insurance, that I pay for, for my car, that I also pay for and she's telling me I have no right to the bill? I said okay, then explain the charges to me (my insurance had given me a rundown of what they were told the charges were). I asked why I was being charged an inspection fee, a labor fee, and why I was being charged $250/ day instead on the $125 listed on the release form. She rudely stated "Things cost money, what did you expect it to be free?" I said absolutely not, but I am entitled to know what I'm being charged for and why, she once again went on about how I wasn't being charged, insurance was. Agin, my insurance, that I pay for, for my car.... Any honest company would be more than willing to tell you why they are charging you the amount they are, and would be more than willing to provide an itemized copy of the bill if they have nothing to hide. The owner then comes back in screaming at me about how the parts were all still on my car, nothing had been removed and that when they drove the car it got moved under the wheel (complete lie). He then started screaming at me to bet him $1,000 that it was there. I told him I would not be betting him, but would like to know what was done. Again starts screaming at me to bet him, because that's a professional way to conduct business and carry yourself as a company owner. I said okay, well it clearly was removed, but if you won't admit it then let's move on to the charges.He refused to answer any questions pertaining to the charges or amount and continued screaming about how he gave me a nice discount. He then began asking me why I was getting the car towed off his lot and where I'd be getting the work done (why would I want to get it done by him after the way they treat customers). I told him, not that I needed to, he then began talking down to me saying dealerships can't do repairs and they'll send it out elsewhere. (some dealers don't but some do, the place I'm bringing it does them there). He began once again talking over me, talking down to me like I was stupid about how the dealer was going to send my car to a body shop. Why does it matter? I would hire anyone to fix my car before I hired him. He then told me my car was totaled, it is not. He told me it's an old model (literally a 2024 lol). And asked me if the air bags went off, if the air bags had gone off, I'd imagine he'd notice when he went out to look at my car. He then went on about his various titles and how he's on the board of the Westchester automotive something or other (not that it matters or anyone asked). My front seat also had debris all over it after they towed it and the owner refused to acknowledge where it came from. This company is extremely corrupt, charging illegal rates.