Excellent care, staff and beautiful grounds . I've had great experiences with Hospice of Northwest…read moreOhio personally and professionally. I highly recommend.

My wife and I chose Hospice of Northwest Ohio as her end of life, Primary Health Care Provide,…read morebased on their promise to provide care in-home and/or inpatient care as needed. When the time came that she was unable to eat or drink by herself, stand or walk without help and needed 24/7 care, Hospice of Northwest Ohio reneged on those promises. Their social worker told me it would be up to me to pay for a nursing home or hire people to come into our home to care for her. They did however provide a HOSPITAL Bed to aid me as her 24/7 Health Care Provider. They obviously have taken on too many patients and are not able to provide the promised services that they are being paid to provide. I am filling a complaint with the Ohio Department of Health as well as Medicare. I will also be calling one of the 1-800- We don't get paid until you get paid law firms.

What could be improved? Everything and everyone…read more I don't even know where to begin. Employees aren't trained in hospice care. Nobody knows what's going. A lot of blaming who isn't around at the moment.nobody seems to know what's going. Animals in shelters get better care. Thumbs down for this place

my father in law lives in NW Ohio. We made the decision, as a family, to have him in Hospice for…read morehis brain cancer. we would give 0* if an option. poor care, no follow up, lies, and passing the buck / blame. run as far as you can from First Health

My dad was a patient under the care of this for- profit business. They didn't provide even the…read moreminimum level of care required by Medicare until the 3rd day after he was admitted. On the 3rd day, there was a flurry of activity (including delivery of most of his supplies), reactive care and only after family intervention. Even after their neglect was brought to their attention, they were more concerned with family satisfaction than the clear lapses in their services. He died on day 5, after no pain meds for 2 days and a serious safety incident. My dad deserved better.

I was a patient at Franciscan Care Center from 10/1/23-11/13/23. I went there primarily to rehab…read moreafter an extended bout of cancer complications. After two weeks, I was transferred to the other side of the nursing home which is long-term. It was an absolute nightmare. The food was almost inedible. Even the staff members said, and I quote, "Even I wouldn't touch that." One is not allowed to shower alone there, which meant I had to wait for someone to be present. I waited EIGHT DAYS for a shower. That's unacceptable. Part of my cancer treatment is a constant round of testing and doctor appointments. It is the staff's job to set up transportation to and from all appointments. Because of their negligence, I missed multiple testing and other appointments that contributed significantly to my care, both long and short-term. Something is seriously wrong with Franciscan when it comes to medications. I am on a palliative pain regime as I have cancer throughout my body. Three times in three weeks, they "ran out" of my pain medications. My night nurse commented that in the two weeks he'd been off, a lot of people were missing their pain and anxiety medications. There's something very wrong with that. I was luckier than many other residents because I'm of sound mind and quite aware of my surroundings. So many others have no one to speak to them or for them and I write this in support of them and their conditions which I'm sure have not changed. Some of the staff were very nice, but others were just plain rude. Credit to the nice ones. I'm also writing this for anyone considering Franciscan Care Center. Please DO NOT put your loved ones in this institution. It looks nice, but it's deplorable. I left without their approval. I refused to stay there one more day. If you have someone in there, pay close attention. Better yet, get them out!

I was very pleased with my care at Franciscan Care Center. All the nurse aides,nurses to…read morehousekeeping were very hospitable considerate integrity and humility. I give a 5 star rating leaving no one put Thank You and God Bless Franciscan Care Center.