The PT/OT is wonderful. I would say the best in the area. But the aides, the ones who do the hands…read moreon care, for the most part are terrible. There are some who care, but the majority know it is hard to get help and it shows in their attitude. Most of the nurses feel it is beneath them to help a resident get to the bathroom, and since there are not enough aides, you could wait 40 minutes for help. If you have someone there, it is important to be there with them for the majority of the day, or they will not be helped. The staff is overworked and resentful. My husband was there for 12 weeks and by the end he was begging me to get him out of there.

I transferred my mother to this facility after experiencing a horrible stay at another skilled…read morenursing facility in the area. They were attentive to her needs and mindful of her limited vision. They prepared foods that met her dietary needs and cared for her the way I would have while she was at home. I did not have any worries about her during her stay there, which is a huge statement because I'm rather particular about her care.

Excellent care, staff and beautiful grounds . I've had great experiences with Hospice of Northwest…read moreOhio personally and professionally. I highly recommend.

My wife and I chose Hospice of Northwest Ohio as her end of life, Primary Health Care Provide,…read morebased on their promise to provide care in-home and/or inpatient care as needed. When the time came that she was unable to eat or drink by herself, stand or walk without help and needed 24/7 care, Hospice of Northwest Ohio reneged on those promises. Their social worker told me it would be up to me to pay for a nursing home or hire people to come into our home to care for her. They did however provide a HOSPITAL Bed to aid me as her 24/7 Health Care Provider. They obviously have taken on too many patients and are not able to provide the promised services that they are being paid to provide. I am filling a complaint with the Ohio Department of Health as well as Medicare. I will also be calling one of the 1-800- We don't get paid until you get paid law firms.

The staff of Hospice of Northwest Ohio are truly angels! My father was cared for recently at the…read moreDetroit Ave. location and it was beautiful, immaculately clean, and very calm and welcoming. Laura, Mandy, Kaneesha and Malinda could not have been more caring and more attentive to my father and to us! They kept him very comfortable and his passing was so peaceful as a result. We will be forever grateful for your loving care and highly recommend this facility!

The Detroit Ave location is NOT good! My sister was there for 13 days. I cleaned her face and…read morewashed her face every for 13 days because THE STAFF DID NOT!! When a person is actively dying let them do so WITH DIGNITY AND NOT JUST PASS MEDS!!!!!

The therapy team provided excellent services for my 94 yo Father. There were some very caring…read morestaff, but they were stretched too thin trying to provide care for the patients needing rehabilitation and completing admissions and reviews. No one should Have to wait two hours for a pain pill or have to argue with staff to get their medications. No one attempted to engage my Dad in activities and left him In bed most of the time unless my sister or I was there to get him up. There were frequent mistakes with food orders and many times staff didn't know where to Find orders for the food or the wrong food, which my Father wouldn't eat, would be brought to him. We were only invited to one treatment team, and my sister and I have DPOAHC. My father was seen by physician at admission, but not while there after that. NP was contacted for orders, but didn't have physical contact with my Father. We were the advocates for our Father. We worry about those who don't have advocates. It was a pretty facility but we don't feel it warranted the 5 star quality service indicated by others.

My father spent nearly three years at The Lakes of Sylvania. I buried my father yesterday. He was…read more98 years old. This staff was wonderful with dad. What most people need to realize, is the importance of building a relationship with the staff caring for your loved one. It is a team effort. This is a care facility. They cannot and should not be expected to give private duty nursing services. It is unrealistic for any facility to be expected to do this. You have to be willing to reach out to the staff and work with them. Come to them with concerns, but also realize a thank you goes a long way when you do this very hard work. I can't begin to thank the staff for the care dad received especially during his final days. I stayed with my dad to care for him and make sure he knew he was not alone. I believe that was my honor and duty, but this staff cared for me as well as my dad. The concern for my well being touched me to my core. I will not forget the compassion my father and I received by all the staff. The flower arrangement that was sent to the funeral home was so beautiful and very appreciated. Staff who became friends were there at the funeral home to support me and my family. Their concern did not stop as dad was taken from the facility. If you are looking for a facility to "team care" for your loved one, stop looking, the Lakes of Sylvania should be strongly considered. I will only refer folks to this facility.

Our experience with Lakes of Sylvania was beyond tremendous. My loved one experienced care in both…read morethe assisted living wing and also in the skilled nursing area. The director, the nurses, the physical therapists, the chef, the cleaning department and various departments ALL provided the best of care possible. The communication which existed between Lakes of Sylvania and her family was also tremendous. Each day an updated Covid report was to be found in my email and a weekly video was posted to inform all families members of the events of the week. I was able the connect in person with the staff whenever I so desired. My dear one got the BEST of care and compassion from everyone within the walls of Lakes of Sylvania. I would give this campus my highest recomendation. I owe them my deepest gratitude.

excellent place, good nursing coverage, Nurse Practitioner comes three times a week and physician…read morecomes twice a week. Highly recommended.

This place is horrible, my poor Gram..if it had been up to me, n not overruled by 2 older siblings,…read moreI would have taken her out of there that first week.staff did nothing for my Gram.I visited several hrs each time n staff never checked on her, depend was always soaked-I changed her knowing the staff never would..Ants were a constant issue,I found them crawling on her food n in her bed, staff was so mean n must not even look at her.. owner was horrible n spoke to me as if he knew my Gram's health issues/status only to finally admit he has no health care degree or training.I'm an RN 36yrs. Nasty Kim (DON) was awful n her staff can do no wrong, n actually did no right!!

We were fortunate for our Mom to land here for a rehab stay after hospitalization and hope she will…read morere-join the community once a space was available. This is the best format for senior living. Each house holds just 10 residents in 10 bedrooms, split between 2 hallways on either side of a central common area with dining space, living area, and an enormous kitchen where staff prepares meals and residents may use space, also. Each bedroom is private with en suite bathroom equipped with a walk in shower. Facility provides twin bed, sitting chair, side table, and dresser. There is space to personalize as well. We plan to add 2 sitting chairs for guests and a larger dresser. There is a large closet, between 5-6' wide. Laundry is done on a schedule and not mixed so chance if items missing is very low. Nurse is available, aids are assigned on shifts and are very capable and friendly. The center publishes activity calendar including social outings and shopping trips. There is a hair salon and manicures and pedicures can be scheduled.

Great facility...my father is a resident there and is treated with the most respect. The staff goes…read moreabove and beyond to make sure his daily needs are meet. They treat everyone like family. Very clean an the grounds are taken care of better then any other place. If I could rate it with 10 stars I would. Keep up the great work.