Proceed with caution when renting from this property management group. I lived in one of their…read moreunits for over two years, took great care of the property, and left it in spotless condition. Always paid rent on time! During my tenancy, I experienced ongoing cockroach issues that appeared to come from a neighboring unit. Despite repeated extermination efforts, the problem was never fully resolved. Due to a work transfer out of state, I had to terminate my lease four months early. I was charged $4,109 (two months' rent), even though the unit was re-rented within two weeks. Because I signed an early termination agreement, management declined to negotiate the charges or consider the unresolved pest issues. They also would not offer a payment plan and indicated the balance could be sent to collections. Prospective renters should carefully review lease terms and understand policies regarding early termination and maintenance issues before signing. They will also tow cars without a prior notification even though you are REQUIRED to have sticker issued by them. RENTER BEWARE!!!!! Read all reviews thoroughly before signing!

Everyone who works here is amazing ! Something must be done…read moreabout the insane noises I have listen to every single day into the late hours of the night. No one appears to want to handle this situation due to him be a male. If you are too afraid to take action because the person at fault is a male and you're a female then you shouldn't be in the position of power. After hearing first hand the insane noises I am still told to just call the cops because they can't do anything. I've lived all over and this is by far the worst experience I have ever had. Whoever is above the property manager needs to be aware of this .

No es un buen lugar para vivir. Si algo se rompe, buena suerte: puede quedarse roto por 6 meses…read more Todo lo que dicen es "oh, necesito las piezas" y nunca lo arreglan. No desperdicies tu dinero aquí, no lo recomendaría. not a good place to live. if something is broken good luck itll be broke for 6months all they will say is oh i need parts and never gets fix. dont waste your money here wouldn't recommend. And when the office says they will call you back you mine as well walk in because they dont care.

DO NOT waste your time or money. This complex will charge you for anything they can. ALSO they…read moreallow smoking in the units- which does cirrculate through the vents. They do not care about anyone living here as long as they get there money. I never complain or make a big deal but it's the fact it is affecting my unit and health and they still do not care, just don't waste your time here.

I've lived here for almost a year now and it's been absolutely great! Fantastic location right in…read morethe middle of Downtown Fort Myers, really cool old building, and kept up very well. The manager, Lauren, and the maintenance guy, Troy are both wonderful and quick to help with any problem. Of course you should know what you're getting into though! There's quite a bit of noise at night from the live music at City Tavern on my end of the building, though it probably isn't as bad further from the bar, and the studio apartments are quite small, but it's all part of the experience!

We made an appt n arrived 6 minutes late and a young lady told us she gave our appt away! She could…read morehave called or texted. It was 6 minutes! Unprofessional n rude!

This place will nickel and dime you. When I first moved in, my apartment smelled of cigarette…read moresmoke. When I told the person at the leasing office, they insisted they did the walk through themself and asked me to show them. Which I did...and I was given a ventilator and had to wait a few days for my things to able to be moved in. I had to re-clean the apartment from their supposed walkthrough: grime and grease all leftover in the fridge, rusted disposal, stains on the carpet from bleach, and pubic hair in the bathroom sink are all apparently okay things to leave in the apartment for a new tenant. However, I cleaned what I could, and after a few days the ventilator had cleaned out the smoke smell. It did not end there. Maintenance is worthless. When I told them that my dishwasher was installed incorrectly so that it leaks, they said I was right, but that they don't have time to fix it, so just put a towel down instead. They refused to replace the aforementioned rusted disposal, and said that cleaning it regularly was all I could do. I pay for a gated community, but for months, the gate was wide open. They even started to experience car break-ins at this time. They changed the locks to smart locks, that was then an additional fee onto my rent. I could not opt out of the trash service, despite living right next to the compactor, so that was an additional fee on my rent. They tell you it's a special deal to upgrade apartments, but they only revoke the application fee. There is a monthly pet fee on top of the additional pet deposit, which all of these are an additional $25 onto your rent. If they are trying to get me to move out to renovate the old apartment, they're doing quite a good job. I am finally moving out (after they tried to tack on a late notice for my move out date of $1,660). Now, I have been charged a late fee for my rent, even though I have automatic payments installed. I disputed, as the payments are done through the portal, and it looks like a glitch occurred, removing my automatic payments. After explaining this, and using this process for the whole three years that I've rented here, they insist that I am still to pay this $125 late fee that is not my fault. For some positives, the neighbors are splendid, and the views are nice. It is in a very convenient location to Belltower shops, grocery stores, gas stations, and is still out of the way of general traffic. All in all, do some extra research before settling here. Rent alone is exorbitantly high, but you can add on even more with just general fees.

my move in has been very easy and not stressful at all, the staff were able to answer all the…read morequestions I had immediately.

The turnover rate in the leasing office is concerning and seems to impact communication and…read moreresident support. My AC went out, and the repair process has taken an unreasonable amount of time with very few updates provided along the way. I was repeatedly told that only the business manager could provide updates or make decisions, yet when I requested to speak with her directly, I felt dismissed and unable to get answers. I eventually had to escalate my concerns to the management company, and even then, there has been little progress. As a current resident, it feels like resident concerns are not being prioritized. From my experience, there appears to be more focus on bringing in new leases than maintaining satisfaction for existing residents. Based on my experience, I would not recommend living here.

The food is amazing. Love the different dishes that pop up threw out. Some of the best service I…read morehave had with all the different servers who actually know me by my name. The greeters are always so sweet and so accommodating. They also know me by my name. Impeccable service I can't say more about it.

The place nice and clean but alittle expensive , anyway u get what u pay for , manager she was…read moregreat and would take care of any issues that we has :

Love this place! I love my apartment and neighbors are nice. I wish there was assigned parking that…read morewas covered. I wish some of the dark areas had better lighting. The office staff is helpful and pleasant. The maintenance staff is responsive and quick.

Charging way too much for such an old and outdated apartment lol…read moreNo stainless steel appliances, carpet in the rooms Any and all dog breeds Way too easy to break into Pond is nice but if ur facing away view sucks and kinda carries the sound from popstroke farther even at midnibnt Grounds are well maintained but lot of dogs so dog poop No fan in the second room Seems to be decent closest space

I definitely recommend this place. Staff has been great and has helped me transfer to another unit.read more

Mandatory trash pick up that is not picked up on time. They tell you they will fine you if you keep…read moreyour trash out yet never do around and fine people. There would be trash out so long that raccoons will get into it. You will email about the issue for them to tell you they will send a warning to that person for it to keep happened. So many issues with this alone they FINALLY stopped it. They tell you that you are not to have certain dogs on the property yet till allow some people. Warned then about a dog that was on the property that continuously would growl at my dog and myself for it one day to attack my dog and myself. When I went to the office to report it the lady had the nerve to ask "are you sure that's where the dog lives" because there wasn't a dog on record living there. After COUNTLESS times of them telling me the dog was registered as a "service dog" They say no smoking of any kind by the buildings and people will sit there on the stairs and smoke for hours. You will call and email about it and nothing will be done. I come home to my apartment smelling like weed constantly due to my neighbors smoking in their apartments. I have sent emails and again, nothing was done about it. Months have gone by and they claim they are taking the proper steps yet there is nothing being done. Went I went in there to turn my keys in a made a point to make sure they knew I haven't been in there for months and it reeks of weed. They "claim" they have talked to the people where it keeps coming from and the people keep denying it. This has been a countless issue the last two years living there. On the weekends people are constant smoking weed and the whole back area reeks. Again, they know about it and do not do anything. They tell you they tow cars that are not registered yet more than half the cars in the complex are not registered. You will email and call about it and they still won't do anything. It took me to actually see and talk to the tow guy to get a certain car that was not register that was there for over two months to be moved. They change policies like their visitor parking pass and do not send emails or notifications telling the people who have lived there for two years. Then get an attitude about it and do not explain their policy in person. They wait for you to email the property manager about how they treated you and asked when they changed the policy and proof of when it was communicated the question gets completely ignored. Still never got an answer on when and why they changed the policies. When it's after hours, they will tell you to call this nonemergency number to report things so they can "take care of it". Half the time she doesn't answer. If she does, it takes over 15 minutes to respond to the issue you are calling about. So aka hope you don't have an issue that needs taken care of because it won't be. The AC does not stay working and running. I have sent in and called for them to fix it and nothing was done on a few different occasions. The windows are not caulked property. When I moved in there want paint chipped off the walls, cover spray everywhere from their painters, the master tub couldn't be used because of all the paint they used to paint the tub it just holds water. They never changed the air filter and nothing was dusted. The fan looks like it hasn't been cleaned in years when I moved it. My washer had nothing but mold and mildew from years and years of not being cleaned out. I brought it to their attention and nothing was done so I had to clean it out myself. My cabinets are different colors in the kitchen. The door leading to the panty and washer area was put on wrong and has issues opening. Again, they were told about it and nothing was done to fix it. My master bath tub was painted wrong to the point where there is sitting water when you shower so I don't even use my bathroom tub in the master bath. MANY people have been told about this issue on the property as well as at another Aspen property. A maintenance manager at a different property actually called over to have it fixed for me and never was fixed. Told them many times about the bees outside my unit. Finally after months took my seriously and called a bee person to some and remove them. They ended up taking me out of my until for over 24 hours for when to tell me they will need back into my apartment to paint the ceiling and clean the stain they left of my floor for them never to come back. People never follow the rules and have any courtesy. They will walk around with the dogs off leash constantly and will NEVER pick up after their dogs. The dog park is more like a landfill full of dog poop because owners never pick up after themselves. Even around the pond, people don't pick up after their dogs. All in all, this is one of the last places I would ever recommend living. Way too over priced for all the issues and customer service that comes with this property.

I cannot even begin to describe the harassment and inappropriate nature of the staff and leasing…read moremanager!!!!!. treat all of the residents with no human decency, every interaction has been entirely unacceptably handled and lacked professionalism, they make you feel so uncomfortable to leave your apartment and do absolutely anything. DO NOT LEASE HERE. DONT EVEN THINK ABOUT IT. Animal puke and animal feces EVERYWHERE, zero upkeep with the community, it's a shit box literally. THE GYM SMELLS LIKE MILDUE AND MOLD , signs say to while equipment when don't AND PROVIDE NOTHING TO CLEAN WITH, I wouldn't touch anything in there with a ten foot pole!!! NOTHING LUXURY ABOUT IT! pool isn't heated like claimed on the lease agreement. disgusting residue on all the water faucets in apartments, dryer does not work and they claim it's completely fine !!! if they delete this review I will leave another one!! TRYING TO HELP THE CAPE CORAL COMMUNITY WITH THIS HEADS UP!!! I repeat, Any place other then here !!

The smoothest and fastest move in process I've ever experienced. Love how well the grounds have…read morebeen kept up and tranquil the environment. looking forward to living here for sure. special shout out to LISA for making this process one to remember.

We were lucky enough to stay here with family for a week, and wow! We were truly blown away. The…read moreunit we stayed in was gorgeous, with everything we needed for comfort and relaxation. The flawless layout was perfect for our 8-month-old baby to crawl around and explore safely. The bathrooms were large, functional, and truly luxurious. The kitchen was a chef's dream, with plenty of counter and cabinet space.  Now let's talk about the best part: the pool area! I am a nursing mother with an infant. It was so nice to be able to go into one of the private tents and relax with my snacks and lay down with my baby while she nursed in total privacy! We spent every day just lounging by the pool in our little tent. This was something that I had never seen before in any other community, and it was quite revolutionary, proving Novo's commitment to creating a family-friendly atmosphere. It was heaven. The pool was amazing, too! It was super clean, large, and perfect for days of family fun!  I can't stress enough how amazing staying at Novo was. Shout out to Carolann and Jim for being so helpful and kind to us during our visit!

Love it here, great townhome, awesome amenities and the gym is sweet. There's a nice pool table and…read morepickle ball for pickle ballers. shout out to Carolann Saenz, shes the best!