In need of a laptopbrepair. Checked my favorite seach, YELP…read more Now I am rating this a 1 for the following reason. I arrived at the store only to find it closed. The Fort Hill Rd location in Naperville. When I called the phone mumber on the website I was told they had moved. Now if you are computer store and alledgedly top notch, would you not believe that you would update your website? Yes it may be an oversight of a small detail, but I would not trust this company with valuable information. Even a small oversight can prove devastating. Sorry guys, found another computer repair location in Naperville, who, apparently pay attention to small details. I do not reccomend this store.

Great company with outstanding service. Professional, knowledgeable, and very reasonable! Highly…read morerecommend! Thanks for all your help

David is the on-call IT consultant for the company I work for, and he's consistently…read morereliable--whether it's resolving simple issues (like getting our printer up and running) or tackling more complex technical problems. He's always solution-oriented and quick to respond. His work is thorough and thoughtful. Not only does he identify and fix existing issues, but he also implements streamlined systems that improve the overall organization of our office. Highly recommended!

Having used David as our IT consultant for over 10 years, we cannot imagine any other person with…read moresuch accessible follow-up and attention to all other issues. David is one of the few suppliers we use who ALWAYS answers the phone. David's sense of passion and enthusiasm for his work is UNFETTERED, and he has been a true asset to our company over the past 10 years.

Dropped off my laptop for a 48-hour diagnosis, but had to call multiple times just to get updates…read more First they said they couldn't access it due to a password issue--I immediately provided it. Then the next day, they still claimed they couldn't log in, after I asked if they had inspect it. The owner said no, but suddenly said it needed a motherboard replacement, which didn't make sense. Still got charged a diagnosis fee for an inconsistent evaluation. On top of that, the owners were arguing in front of customers, which was unprofessional. Would not recommend.

Wouldn't even trust them to repair a TV remote. The owner is extremely rude, and they have…read moreabsolutely no idea what they are doing. Took 2 weeks for them to figure out what I already told them was wrong with my computer and then they decided they can't fix it and charged me $30. Smells bad in there too.

Unfortunately, someone took it upon themselves to improperly disconnect my external drive over the…read moreholidays. This ended up resulting in my hard drive no longer working. I truly feared all of my files were gone forever. Wedding pictures, baby photos, and vacations we'd taken over the years. Plus all my music and video files. Adam and the Nerd Rangers saved almost everything for me on a 5TB drive. Their pricing is incredibly reasonable. I'd called a couple services that would have needed me to mail off the drive and they quoted me much higher rates as their minimums. I'm so glad I found Nerd Rangers. They're local and kept me updated every step of the way. I can't recommend them enough. Thanks again guys!

I was unsuccessful with a previous computer store, located on Ogden ave, figuring out the reason my…read morehigh end gaming PC would crash while running games. They ran their tests, charged me a fee and could not replicate the failure. Once I got the computer home, it crashed once the game was being played and they said they did everything they could and I was out of luck. I decided months later to see Adam at nerd rangers. He was very thorough in gaining background on the issue. He asked me whether the other repair shop tried to run the actual game? I was not sure so he went ahead and loaded Fortnite and said he would do his best to replicate the issue. Later that day he reached out to let me know that he believes he found the reason the game crashed (as it did for him) and he felt confident that he fixed the issue. When I went to pick up the computer he reassured me that if for some reason the fix didn't work he would continue to work with me to identify the problem. Happy to report that I've run multiple games with zero crashes and everything is running fine. The level of service, detailed questions and customer care was excellent. Thanks Adam!

First time I entered, the guy was so nice and very professional. He helped me right a way and he…read moremade me feel comfortable on my concern. He also gave advices on what is the best computer for my profession. He also helped me fixed my other laptop gave some good freebies too. Service was fast, reliable, trustworthy and I will recommend and vouch how good and dependable the staff. Thank you and kudos!

I normally don't write reviews on here, but I felt that others should know about my experience. To…read morestart off, I should mention I am not an expert in computers & technology, but at the same time I am not a novice either. I have fixed and modded computer components & have built PC's plenty of times on my own. First time I went here, I went to get my 15" Macbook Pro Retina laptop screen fixed, an easy repair. I went here because I was too busy to do it myself. Sorin (lead repair tech) advised to replace my broken screen with a used screen to reduce the repair cost. I said thats sounds good and proceeded. When I got the repair back, the screen itself was dirty and the metal lid had tape and residue on it. I understand that the replacement part was a used piece, but he couldn't spend 5 minutes wiping it down and making it look presentable? This was a $500+ repair. At the end of the day, it isn't a big deal, but the reason I mention this is because it is relevant for my next experience with him and this business. My $7500 custom build PC that I had built, suddenly no longer could boot up, POST or enter BIOS. Sorin offered a diagnostics test for $80. I agreed as I needed to confirm which of my parts was malfunctioning so that I could process a warranty claim with the brand. On the phone, I had asked him if I should bring manuals - he said no. I bring in my PC and I tell him I will be right back as I left my power cable for the PSU in my car. He admentently says I don't need to bring it in (without even looking at my PC). Okay fine...I'm not going to argue with a "professional". I also asked if he would like to be provided a list of the parts in my PC to help him troubleshoot more efficiently. He said nope, no need. I drive back home. Next day, I get a call from him and he tells me that he did not realize my PSU (Corsair AX1600i) has a different plug and that he requires me to bring in my power cable. Great. Now I have to drive all the way back to the store when this could have been avoided if he took 30 seconds to look at my PSU when I first came in. I get a call from him later and explains the tests he ran. I should note that he said he was not fully able to test my CPU (3970x), GPU (RTX 3090), or motherboard as their shop does not have the parts needed to run a in-depth diagnostics test on higher end computer components. *This is why I originally told him if he would like a components list of my build when I first came in.* Basically I paid $80 dollars for a rudimentary diagnostic test that was not comprehensive at all in my opinion, as the CPU, GPU, and motherboard are the most important components of a computer. Fine, I guess this is the best I can get for an $80 dollar diagnostic test. I promptly ask him to put my PC back together so that I can pick it up. When I arrive at the store, he hands me my PC back and he said was not able to get the front facing fan on the CPU cooler mounted properly onto the heatsink. Um...okay...your business is called "PRO - Technology Professionals", but you can't even mount a basic CPU cooler onto the motherboard? I also noticed when he put back my GPU, he did not plug back in the power cables for it. And he also reseated my memory sticks incorrectly (pic included).He clearly put no effort in putting my PC back together. Do you not take pride in your work? Completely sloppy. This kind of leaves a sour taste in my mouth, but again, not a big deal to me, so I bring it back home. When I get back home to inspect my PC closer, I noticed the reason he could not mount the front facing fan on the CPU cooler is because it was the incorrect fan. My CPU cooler (be QUIET! DARK ROCK PRO TR4) has 2 fans that need to be mounted onto its heatsink. I don't understand how he could have messed this up because the two fans are both different sizes and only one of them fits on the inside. Instead, it's clear he forcefully jammed the other fan into it as it is basically impossible for it slide it in otherwise. It is astonishing he did not try to look for the manual online, or bother to call me to confirm how to correctly put the CPU cooler back to together. This was not a AIO or custom loop liquid cooling system... This was a simple cooler with two fans. The only way I could pull out the fan was to break the rubber gasket on the heatsinks - thereby damaging both my fan and heatsink. I call him and address my complaints and was ultimately met with an attitude. He tells me I need to bring my computer back to the store so that he can remove the fan. I refuse as I am not going drive a third time back and told him there is no way to remove the fan without damaging the cooler. I am normally a easy to work with guy and I am usually empathic to certain situations. I didn't even ask for a full refund and was compensated a $20 dollar refund. That doesn't even begin to cover my $90 CPU cooler. To have my $7500+ dollar PC disrespected like this is completely unacceptable. Avoid this place.

That screen you are seeing in the picture didn't even exist after it was accidentally ripped off…read morethe computer when my son knocked it off the counter. Flattened. No chime, no green light, nothing. Apple store told me that the machine was too old for them to fix, but I gave these guys a call & not only was I out the door for a fraction of the price of other shops I called (they wanted $550), but they picked it up from my house for "free", hahaha. Honestly, it was great. I was able to select which kind of part that I wanted (used or new) for the price + flat $200 rate for installation of other upgrades, so I got a new battery ($40), new hard drive, and upgraded my RAM. My old drive was damaged due to the fall, but they managed to get the data back, again: covered by the flat rate. And FAST. All in, I think it was 3 days & now I feel like I have a new laptop, and my kid won't be allowed within 15 feet of the machine. If you go to their location, you need an appointment - its just one or two guys I think. Love shopping locally & having my "trusted mechanic" down the street from me!

The Mac is back…read more CompuTechs+ replaced my faulty power jack and performed a 26-point system optimization on my Powerbook (much like what Jiffy Lube does with their oil changes, hehe). Also, if you go with the 'flat-rate' troubleshooting option, you'll save a ton of money. After the 10% off if paid in cash discount they're touting on their Yelp page, my total came to $175. The same repair at the Apple store would have run me at least $400. Take advantage of their pick up/drop off service and request a loaner laptop if you'll be needing one. It's FREE for goodness sake.

these guys are the best! i have a cyberpower gaming pc and microsoft would not update my computer…read moreto windows 11 despite it being only 5 years old! plus, this "gaming" computer would crash every time i played any of my games!? these guys were able to update my computer, and stop it from crashing during game night! plus, they were super nice, and when microsoft tried to "update" wondows 11 it crashed my computer, i called, they fixed the problem free of charge, because they stand behind their work. as a bonus, angel (the texh who took my computer in) gave me a cool one piece screensaver!! (i love anime/one piece)! i would whole heartedly recommend these guys. sorry about all caps, but for some reason the app would not let me turn it off!

I highly recommend this shop for any laptop, computr or cell phone repair work !!! Brandon is very…read morenice, helpful and highly knowledgeable in finding the problem and fixing the issue. Excellent customer service !!!

Paid to get Windows 11 installed. They also installed their virus software. My computer worked a…read morefew days then started shutting down after that. They did something to fix it but it didn't work. They have no guarantee. They refused to try to fix it. I don't think they are advanced level repair. So they broke my computer.

My Samsung Galaxy Tab 2 Tablet had been acting strange since I dropped it in a tub. Finally, the…read moretablet was charging but not turning on. Computer Medics explained their diagnostic charge was $25. I left the tablet and got a call 2 days later saying the issue was a power button which needed replacing (@ $35). They ordered the part and called me 3 days later to say I could pick it up. The store is clean and organized. The staff is direct and straightforward with explaining charges and route to repairs and diagnostics. It was a very good experience and I would not hesitate to have them do additional work on other devices and computers.