That screen you are seeing in the picture didn't even exist after it was accidentally ripped off the computer when my son knocked it off the counter. Flattened. No chime, no green light, nothing. Apple store told me that the machine was too old for them to fix, but I gave these guys a call & not only was I out the door for a fraction of the price of other shops I called (they wanted $550), but they picked it up from my house for "free", hahaha. Honestly, it was great. I was able to select which kind of part that I wanted (used or new) for the price + flat $200 rate for installation of other upgrades, so I got a new battery ($40), new hard drive, and upgraded my RAM. My old drive was damaged due to the fall, but they managed to get the data back, again: covered by the flat rate. And FAST. All in, I think it was 3 days & now I feel like I have a new laptop, and my kid won't be allowed within 15 feet of the machine. If you go to their location, you need an appointment - its just one or two guys I think. Love shopping locally & having my "trusted mechanic" down the street from me! read more

The Mac is back. CompuTechs+ replaced my faulty power jack and performed a 26-point system optimization on my Powerbook (much like what Jiffy Lube does with their oil changes, hehe). Also, if you go with the 'flat-rate' troubleshooting option, you'll save a ton of money. After the 10% off if paid in cash discount they're touting on their Yelp page, my total came to $175. The same repair at the Apple store would have run me at least $400. Take advantage of their pick up/drop off service and request a loaner laptop if you'll be needing one. It's FREE for goodness sake. read more

I'm really glad everyone is giving this company five stars because the speed, professionalism, price and courtesy of the tecs was awesome. Your computer going down is scary enough with the thought of waiting for some random person to come to your house but thats not how they work. The service rep called me back right away and from my message he already knew what was wrong. He then logged on remotely. Also super cool to see. Suddenly they were controlling my computer and I just started seeing screens I've never seen before start flying up and boom he was done. Highly recommend using and I will indeed use again as well. To bad they fixed my computer so well I won't have to......knock on wood read more

Computechs+ destroyed my computer! What an ordeal. I'm rather well versed in technology and have even been paid to build and repair PC's but I figured I absolutely did not want to risk anything with my MacBook Pro so I would send it out for repair to someone trust worthy online. The computer screen on my Macbook pro was broken at Anime Central 2007. It got sat on and completely warped. As the macbook screen got closed the case completely warped with it but the computer worked fine literally. The CD rom drive was a pain in the ass to open because it was bent but other than that all you had to do was hook up an external monitor and the computer ran wonderfully. That's why it took me so long to bother with the repair. When I took it to the Mac Store they quoted me on the case and the screen (since everything else was fine) for $1200 when it first broke (which was right after I bought it). Anyways, because of yelp I got CompTechs+ to pick up the computer. They came by and got me to sign a waiver. I was in a big hurry so I asked the guy who was dropping it off what the waiver was about. He told me I was agreeing to having them do a 100% fix on my computer. They were going to fix everything for one price, okay, sure! I booted down the computer in the lobby (it was still on) and handed it to the guy at the door after signing the waiver and rushed out the door. I get a call on my answering machine quite a while later telling me that they replaced the screen but the LOGIC BOARD needed to be replaced. I talked to the guy on the phone and his "logic" left me in absolute disbelief. He claimed that I had no proof that the computer was working when I gave it to them, and they didn't break it! They claimed to replace the screen before powering on the computer!!!!! WHAT!?! You're going to REPLACE the screen before even POWERING the computer on? He then explained to me that since I only asked to replace the screen that's all they were doing (even thou they had me sign a waiver and told me all parts of my computer would be repaired). The guy on the phone told me none of his techs have ever made a mistake in 15 years. More like, they've never admitted to it and everyone who has called computechs+ in Chicago in 15 years has figured out that they were being scammed and charged for extra parts and techs mistakes. It took nearly three weeks to get the laptop back when they returned it in broken condition. They told me they couldn't fix it and threatened me with "illegal torrents and illegal OSX" on my hard drive. Literally THREATENING me, they told me "they didn't feel it was their fault". The OSX was the OSX that came with the computer, so the notion is laughable. What does scanning my hard drive have to do with fixing the logic board? Since ALL they were doing was fixing the screen? I asked them if they had a change to bend back the case, when I was on the phone with the guy at Computechs+ Computer un-repair in Chicago I was told they could give it a try and when I got the computer back the case was bent back to regular position. When we were on the phone he told me they didn't take the computer apart because it's too much work, all they do to install the screen is hook it up, then BAM it was broken. So to me really it's simple what happened. They bent the case back without removing it, broke the logic board.... and didn't feel responsible since I asked them to do the repairs. I would give them zero stars if I could. They returned my computer BROKEN and unuseable, with a different screen than I gave them, threats and the case warped back to normal. Showing me they did a lot more than just "mess with the screen" Computechs+ should be locked up in jail. read more

It figures that I would screw up my computer again somehow! So I contacted CompuTechs+ again and sure enough they honored the 90 day warrenty (which they probably didn't have to since it wasn't the same problem that had initially plagued my laptop). It was picked up again by a different tech and they didn't make me feel like an idiot for putting a virus or whatever else was wrong with the laptop. It came back good as new within two days and they even gave me a loaner Mac Book so I could at least get my email and web surfing in while mine was in the shop. I'm not a Mac guy but it was nice to get a loaner and experience a different system to work with. A++ and can't recommend this company enough. Thanks for the help(s) and saving my a** twice now. read more

I had a Dell 1705, that worked pretty well. I had it for about 2 and a half years and had a few issues with the actual casing of the computer. I decided to send my computer to CompuTechs mainly so that they could fix the piece on the back of the computer that my charger hooks into. It had snapped off somehow when I went to plug it in. It worked with my battery fine, so I used the juice I had left in it to back some of my most important files up. They picked it up from me at my school and I signed a waiver form. They seemed nice enough and I was just glad that it was getting taken care of for me. I agreed to pay $150 for their service (plus parts) and if they couldn't fix it I would have to pay them a 50 diagnostic fee. The yelp reviews seemed good enough so that I wouldn't have to worry about it. Unfortunately after about month and several different attempts to replace the piece, they told me that they were unable to get power to my computer. When I got it back finally, I borrowed a friends battery from their 1705 so I could back up the rest of my files (music, home videos, pictures, etc...) and my computer wouldn't even turn on. The green power light lit up, but that's it. Now I have a really big paper weight with a green light. The basic facts... I gave them a computer that wouldn't charge or receive power from a charger, but it did work with a battery. When I got it back it was completely dead and wouldn't even work with a battery. I had to get a whole new computer because they messed something up on the inside of my computer when trying to repair a simple power problem. Now, I gave them two stars for the fact that they are some of the nicest and most persistent guys that you'll meet. I think they said that almost every computer technician was allowed a go at connecting my computer before finally giving up. Maybe that's what further broke it. They just fixed it to death. read more

It's never fun when your laptop stops working and you can't for the life of you figure out why. I procrastinated bringing it in for service for about a month mainly because of the horror stories I heard from bringing it to places like the Geek Squad. After finally giving in, I found that Computechs+ were right in my neighborhood and I gave them a call. I'm glad I did. They're very friendly and professional, they keep you updated on what kind of diagnostic tests they're doing, they promptly answered emails when I had a question, and most importantly they're up front and fair with the prices that they charge. I would definitely call Computechs+ again next time I need some help with a computer and would recommend them to everyone. And you can't beat the free pickup and drop off service. read more

I feel compelled to write this review since I myself chose Computechs+ after reading their generally good reviews. Most of these reviews are several years old, and ten reviews for a computer company is really not that impressive, so I hope my review will keep others from making similarly bad choices. My MacbookPro was never opened or serviced properly, was returned to me uncleaned, and the initial problem was not fixed. I was sold unneeded materials that had nothing to do with the initial problem. Upon asking if my laptop could be looked at by another technician I was told there was no-one else, so there is one guy looking at Macs and he does not seem to know what he is doing. I can claim this unbiasedly because I later took my computer to another company who fixed the problem, repairing my graphics card in my motherboard, in 3 days. My entire horrid experience with Computechs (from pick up, drop off, attempted re-servicing due to the problem not being fixed the first time, e-mails demanding a refund, and actually getting the promised refund) took over 3 months. The real kicker is, when I took my laptop to a new company, they told me they had other customers who had also come from Computechs with un-fixed computers and stories of bad customer service. Very, very unprofessional. No receipts ever given of money paid or services performed, phone calls from a hidden number, and no office or store front so no idea where my computer is going except in the backpack of a guy in a baseball cap. I cannot speak to PC repair, but I would strongly recommend against any Mac owners using these services. read more

I just went in to have my MacBook Pro screen glass repaired, and it was a smooth, timely transaction. They managed to have the part on hand, were patient when I told them I couldn't buy the screen right then, and when I came in to have it repaired, Mark was right on the money. Shook my hand, explained what was what, showed me the receipt he couldn't print out at the moment, but offered to email it to me, fixed the screen while I waited outside, came out, explained what happened, and made me feel much better. I paid him, shook his hand, and now I'm at home (By the way, he emailed my receipt just like he said he would) about to take a nap knowing I don't have to baby my screen anymore, and that I didn't pay Apple the requisite $1,000,000 they would want to fix the glass themselves. Possible criticism: I love a good small business, but in an ideal world, it would be nice to have a little store front, and maybe a waiting area for clients. It's kind of moot because in the location where he is, parking is 10,000% impossible, and towing vultures prowl freely. There's a pickup/dropoff service, but it didn't extend to Jefferson Park (where I am), so I had to find something to do with myself for an hour. I ate at D'Agostino's, but it was a pain in the neck to get parking in that neighborhood. That's about all I can think of that could add to my experience. When you buy something, you can purchase from a guy with a shop doing business for himself, or a storefront with a sign and lots of bells and whistles. Each situation has equal opportunity to rip you off, but you *feel* better going into the one that *looks* more established. All I can say is that you should give them a try. Maybe one day they'll have those bells and whistles. Right now, for me, I don't need them, because I'm a happy customer. read more

You guys saved me from a laptop anxiety attack! When my precious little Sony Vaio went crazy and locked up due to a trojan/malware/mystery infection, these guys couldn't have been nicer or more helpful. They even made the trek to come pick it up in super crappy, blizzard-like conditions--bonus! It was back within 48 hours and better than ever. Also, their prices are super reasonable. Love it! I'll never let the shady-ass "Geek Squad" get anywhere near my computer again. Thanks CompuTechs, you are fabulous! read more

Without a car, the pick up and drop off service was worth 5 stars alone. I probably would have appreciated a little more in the way of email response, but all of the staff I dealt with were helpful and courteous so I can forgive that. Perhaps the most impressive aspect to me was that they were very upfront with product replacement cost and didn't try and upcharge. In my case, I wanted it there fast and have Amazon Prime so they were completely fine with my purchasing the product and shipping it overnight to them directly. Getting repairs done is always a pain, but these guys made it pretty effortless. I would recommend them to anyone. read more

Absolutely fantastic service! I needed my mac's screen fixed and Computechs+ went the extra mile for me, trying to minimize how much I would have to pay and helping at every step of the way. The computer was fixed as much as it could be and I had no further problems. I cannot stress enough how helpful the service was, before, during, and after the repair. Thank you so much Computechs+! read more

Had to get my MacBook Pro battery's replaced, Mark was very professional, informative, reliable and pleasant to work with. He not only changed the batteries but suggested the needed upgrades. He fixed the computer well so I don't think I would need him any time soon but if there is anyone I will trust my computer with it would be him. read more

Alright so first off, these guys are so good that I CREATED a Yelp profile just to review them because they really went above and beyond anything I could have asked. About 2 months ago, I couldnt even turn on my computer it was so rundown with viruses and junk. They picked up my computer, fixed it up brand spanking new and put a ton of great software on it. Unfortunately, I ran into similar issues about a week ago and their 30 day guarantee had run out. I emailed them to ask them what they could do and after spending a few hours trying to get it running remotely, they offered to operate on my pesky PC free of charge even though I was out of warranty. Hands down, these guys make me realize what customer service really should be....they rock and if you are having ANY issues, stop looking and call them up NOW! read more

I travel a lot for work and use my computer every where I go. Being on the road working out of hotel rooms my computer gets a lot of rough use (and an occasional drink spilled on it). The technicians at Computechs+ are fantastic. First, the free pick-up/drop-off is very nice as I am too busy to chase down my computer. Second, I have used them 3 times now for a series of fixes...data recovery, system upgrade and most importantly my Macbook Pro keyboard repair. Third, Computechs+ is the most reasonably priced data recovery option in all of Chicago. If you need anything for your computer their technicians can do the job. I have recommended to many friends who also have used them with excellent results therefore I felt compelled to recommend them all to you. read more

I contracted CompuTechs+ to repair the LCD on my PowerBook G4 laptop in January. Other than the LCD, my computer was fully functional with no other problems. The estimate for the repairs was $385.85 ($149.99 for the LCD, $199.99 for the labor plus tax). What should have taken a week and a half turned into a three-month ordeal. When I first got my computer back late February (nearly three weeks later than anticipated), the LCD was replaced, but the computer had a new problem: it no longer went into hibernation mode when closed. CompuTechs+ admitted that their repairs might have caused this new problem. They admitted to rushing their diagnostic process in order to return the computer as quickly as possible (it took them three attempts to get the right LCD for my computer). They admitted to not being certified in the operating system on my computer. Yet, when their initial troubleshooting failed to resolve the hibernation problem caused by their repairs, they told me that they were not liable and cited the terms on the estimate I signed. I told them I wanted a second opinion. They told me they would keep my computer until I paid in full. I could hardly believe their stance. Rather than work with me to resolve a problem they created, they wanted to get paid in full for the replacement of the LCD and not resolve the hibernation issue. It wasn't until I informed them that I: a) filed a complaint to the Better Business Bureau, b) wrote the Chicago Tribune and c) planned on writing reviews and seeking advice on every repair-related website did they miraculously fix the hibernation problem. I finally got the computer back in full, working condition in March. No apology. No discount. Ironically, no demand for payment. They just delivered the computer back as if nothing that transpired in the previous weeks ever happened. They even told me I could pay them whenever and however I would like. Strange. So, if you are still considering CompuTechs+ for repairs, beware of terms on the estimate they have you sign (particularly term #8). Also, fully document the state of your computer before handing over to these guys (or any other). Take photos. Make sure you get a written estimate with all the terms prior to any work. I ultimately got my computer back but it was hardly worth the weeks of grief. If I were ever in need of repairs on one of my computers again, I would look elsewhere. read more

Love, love, love! Replaced my hard drive which included backing up / reinstalling all of my programs and making sure they ALL run properly. My computer runs efficiently (which it never did before) and my only wish is that I should have done it sooner. Highly recommend this company. Marc was expedient, patient and thorough. read more

Unfortunately, I know almost nothing about computers, so when my laptop suddenly stopped allowing me to login, and said something about a fatal error, I thought it was definitely a goner. I decided to at least try having it looked at, and am amazed and grateful to Computechs+. They even managed to save most of the stuff from my old drive. They're friendly and knowledgeable, without making you feel like a moron. read more

free pick up is a joke. i have called twodays ago.but that guy still not come. such service attitude is very terrible.

Mark made it happen! My laptop was having wifi connection issues that was frustrating. Mark made an appointment to see me and had my laptop diagnosed and fixed in 15 minutes no joke! It was harmless and now I'm good to go!! Highly recommended read more

I was having problems with my Mac. I thought about taking it to the Apple store but thought I would give Computechs+ a try instead. I was very impressed. The guy knew what the problem was instantly and before I knew it my Mac was as good as new. The whole process was very efficient and easy. I will definitely use them again if something else happens. read more

Great, fast service. Marc fixed my cracked Mac screen in about 20 minutes for far less than the Apple Store quoted. I was on a tight schedule which Marc accommodated. read more

Highly recommend. The owner was extremely helpful and experienced. My mac wasn't working, had frozen... and he applied all the necessary tools to get it working again.. upgraded my system and hard drive at a discount compared to what Apple would have charged me. THANK YOU! read more

The service was fast and courteous. The working remote option saved me a ton of money and time. My computer wasn't down, but it was acting sluggish and buggy. The guys have increased the speed and the available memory in less than a day! Thanks! read more

My computers are my LIFE, and I am always very hesitant about getting repairs made. I completely lost a hard drive on my Dell laptop a few years back to some IT guy that my dad new... and I will NOT take my computer to Geek Squad. So when my desktop started making really loud noises a few weeks ago, of course I assumed that another one of my computers was on its way to the graveyard. Luckily, I came across CompuTechs+ on Yelp and I now have a healthy CPU once again. When I initially called them to see if they made house calls they offered to do so even though I live in Oak Park now. After a brief phone call explaining what I thought was wrong with it, I actually decided to drop it off myself because I thought I could just wait for it. I ended leaving and coming back a few hours later, but that was OK. The guy I dealt with was very nice and professional, and he called me about an hour after I dropped it off to confirm that it was in fact my power supply that needed to be replaced. He told me he was going to pick up the part, and asked how much I wanted to pay for it. I thought this was great and trusted that the part he recommended would suit my needs. Overall the price for their service and the part was around $200, but I feel it was well worth it not to have bigger problems arise in the future due to the defaulty part. I will keep CompuTechs+ in mind for any future issues I have with my computers. I also really like the chat feature on their website; they were able to get all my info first and made things go much quicker. I would suggest calling first before you chat though. read more