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    Updated a few days ago

    Services - Pronto Insurance

    Car and truck insurance

    Homeowner or property

    Vehicle

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    Enrique Enriquez - State Farm Insurance Agent - State Farm Logo

    Enrique Enriquez - State Farm Insurance Agent

    (5 reviews)

    I am doing this review on behalf of my parents, Celia and José. I called with my mom over a week…read moreago because we got new insurance and needed to cancel their existing policy. The clerk at the time, Valentina, although seemingly concerned we were cancelling, advised the agent, Enrique, was on vacation and couldn't cancel until Tuesday. Comes Thursday, my mom and I called again to find out Valentina didn't work there any longer and my mom's email with her proof of insurance was not looked at. The new clerk, Fatima was clueless and she didn't even offer to help. We asked her for the agent's email, to send him the declaration page directly. When he responded to my mom, he did so in English. She replied to him and asked him to write in Spanish (which is how he's always helped my parents) because she doesn't speak English, and he had the nerve to reply to her in English again. This was a very unprofessional and disrespectful attitude just because they canceled. My parents are way happier with higher coverage and lower premiums, they are both retired and don't even drive 10 miles per week. Please look around for more ethical insurance companies.

    I called this morning to switch from full coverage to liability only for my wife's car and spoke to…read moreAngie Ruiz . She was very attentive and explained to me the pros and cons between fully insured and just liability . Afterward , she emailed me the new ID card and other info within a few minutes , a very professional agent . I have been with Enriquez's agency for a while ( at least ten yrs ) and he always helped me with a smile ( even when I got in to accidents LOL) . Oh by the way , State Farm is an excellent Insurance Company they may be a little bit more expensive than other companies to insured BUT they always came through for me and my family !

    Pronto Insurance - homeinsurance - Updated July 2026

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