stay away from this company, run. I have had two loans that I had with another company get sold to these guys. They are horrible, you get charged fees that are never explained, never send bills, end of year, late notices nothing. Everything is autodrafted and I have asked for years for information and all they want is for me to pay them more money. I now have a loan that finished 3 years ago, I called 5 years ago to get the accounting in the account, they refused, never has sent me anything, just phone calls demanding money they can never explain. read more

I just happened to look at my account today while home sick, and found out that the company had been charging me late fees for over a year, even though my scheduled auto-draft payment was coming out every month. I looked on their website and it said I didn't have any late charges or overdue payments or anything, so I was baffled. I first e-mailed Propel asking for someone to look into this, and was sent a generic e-mail in reply that simply had a copy of my statement. So I called the 800 #. I was sure they'd take off some or all of the late fees, which were clearly a mistake. I was making my payments every month, I was doing what I was supposed to! They wouldn't just charge me late fees month after month for that long without calling me, surely? There had to be a mistake somewhere, something that could be fixed, right? Wrong. The customer service agent was completely rude, arrogant, and unprofessional. I had apparently missed a payment like a year and a half ago, they never called me about it or sent me a letter, and so every month since then they were charging me "late fees", even though I was faithfully making my payments every month, never having a clue there was a problem. Everybody warned me in the beginning to avoid this company, and now I see why. They are predatory, they will bleed you for every penny possible with their fees and interest, preying on people in tough situations who have to take a loan to save their house. And then when you need help, their customer service is awful. I could not recommend strongly enough to people to stay away from Propel Financial Services. read more

Do not panic if they send you a letter saying you have unpaid property taxes. It's probably not true. They sent me one and I knew mine had been paid. I checked, and yes, the county said my taxes are paid. I wonder how many people fall for this and panic. If this is how they do business, I wouldn't use them even if I needed help paying my taxes. read more

Crap company to deal with. Their website has problems and you can't get signed up on it, they know they have issues with it. They don't take payment over the phone and their mail goes unreceived? How is one supposed to pay? This is how: you'll get a letter from their attorney, with your balance due, and an additional $1000 for the attorney's letter! The best part is that they don't answer the phone, and they don't return calls. It's a sleeze ball company, AVOID THEM!!! read more

This by far is a company all should stay away from. I have 3 loans from them and can't wait to get them paid. They charge fees that they NEVER tell you what for even after REPEATED requests. These are not little fees at all. They send a late notice letter and that can cost about $1,000 or more. Please please please AVOID this company if at all possible. read more

I I could give a lower score I would,Terrible customer service huge fees and could care less . I went to make my payment on line and noticed it had not gone through as I kept getting late notices so I checked it out . They said I had a returned check , I have never had a returned check ! this is the same information I have been using for years , So I went to make another payment and within 2 days they charged me another 36.50 in fees and refused to credit the 30.00 fee !! Run far away from them read more

Terrible company. Customer services is terrible, I can never get anyone on the phone. No one calls back. Ever. Should have shopped around, I found 3 other companies with way cheaper rates. Too late for me. Going to refi with my mortgage company as soon as I improve my credit score. Avoid this company. read more

Propel Financial is a slimy business. They stated one thing on their mail pieces but did something different when I called. I would never trust this business nor tell anyone about them. I was sent a mail piece that was deceiving and false. I was forced to talk to Jenna who was rude on the phone and made me feel stupid for calling. I tried calling back and after leaving messages I never got a call back from the rude girl. I'm so glad I didn't sign the documents as this is a company that I would never do business with. There are much better companies in Texas to work with. read more

great customer service. you can pay and review your account online