Here's a copy and paste of the email I sent after a day from hell with these guys. And his…read moreresponse: DO NOT DEAL WITH THEM. You'll be lied to, they'll be late and you won't get what is promised. And you'll receive calls from various numbers, different information, different email addresses... See below for my experience, and 'Kevin's' offer to remove the glass as a solution... My car was not the Honda Civic - 2010 Matrix XR. First off, I was quoted $370. I made it clear on the phone that I have a Toyota Matrix XR - which indeed has factory tinted windows, and I was reassured that that would be what I would get. That is not what I got, and by the time I noticed that it was not, it was too late, the window was installed. I would've sent the guys away had I noticed. Second, I called throughout the day after the initial order placement, a total of FOURTEEN TIMES, to try to confirm the window I was receiving, and to get further information about time of arrival and payment process. I left a message, I texted and did not receive a response - AT ALL. --And now that you need money you are communicating with me from all different angles, texts from different numbers, emails from different emails. I've received two messages saying that I should e-transfer money, except the email addresses provided do not match - this is dodgy. Regarding the actual work, I received one call from your guys saying they would be a half an hour - they were then 1.5 hours LATE. When I began to politely ask questions during that call - they hung up on me, and then didn't pick up their phone after I called back SEVEN TIMES. (I have call logs to prove all of the above.) And when they did arrive, I had to provide materials for them to do the job, an extension cord, which would be no big deal, but given everything... I still have glass in my car, when I was promised a clean up, and they left glass all over the driveway, which again I was promised would be taken care of. And now I've received an inaccurate invoice: On top of it all it turns out that insurance is not going to cover this because you are not a recognized - whatever that means - company, so this is now out of pocket for me. Besides the guys being friendly enough, I'm not sorry to say that this was exceptionally poor service, and a horrible experience, and I'm left with a window that doesn't match my car after a promise that it would. Not only did I have to deal with the violation of being vandalized at my own home, but I had to deal with all of the above. Next, I need the invoice to accurately reflect not only the right vehicle, but also one that takes into account the experience above. Now from Kevin: "Hi If you're not happy with the glass installer will come and remove the glass today When you called office is Closed." I made the order over the phone, how was it not picked up. I received texts from the same number I called. Anyway, good luck with your experience.

From the owner: Don't wait till your windshield chip gets worse, call us now!read more

id phone top auto glass Criss first time about windshield repair very nice to talk no pressure…read moreno harry explain what's involve no add on and price i highly recommend this company

They were prompt and communicated arrival timing effectively. They quoted me a fair price, and…read moreadvised I could probably get away with a repair of my windshield instead of replacing it all together. I would recommend. Super easy and convenient.

Wonderful and quick service from Ryan! They were very flexible with getting me in to replace a…read morewindow, were friendly when I brought in my car and replaced the part extremely quickly. Would definitely recommend.

The service was good and the workmanship in replacing my windshield was fine. But I have to warn…read morethat the person who provided the service was, as at September 24, 2021, not Covid-19 vaccinated at all and did not wear a mask. I was furious when I found this out. half way through the process of replacing my windshield. I assumed, wrongly, that he was unmasked because he was double vaccinated. How dare he come to my home and work on my car without declaring that he was unvaccinated? Had I known this I would never have allowed him to perform the work and put me and my family at risk.

From the owner: When you replace your windshield at AUTO GLASS, we'll give you a lifetime guarantee on water…read moreresistance and all manufacturers' defects. We Stand Behind Our Work. Here Is Our Guarantee To You: We will: Replace your windshield to manufacturers' safety standards. Use only manufacturer's O.E. brand urethane adhesive. Guarantee our windshields against all manufacturing defects. Guarantee your windshield installation against any leakage. Auto Glass Solutions Your replacement windshield is warranted against manufacturing defects for as long as you own the vehicle. We will also repair any stone chips for 1 year after replacement. Tempered glass replacement is warranted against manufacturing defects for one(1) year.

STAY AWAY from these people. They are rude and they will rip you off. They don't answer the phone…read moreand you can't leave a message. They want to start an insurance job before they gave me an estimate paid out of pocket on the same vehicle. They can't be trusted...STAY away.

Wish I could give 0 starts. This place has zero accountability for their mistakes, and doesn't care…read moreabout customers time. Went several days over the time they said it would take to complete the repairs. We're talking about a 3-4 inch scratch, not replacing an entire front end. Just a way to bill insurance companies for excess amount of hours. Will never use Assured again.

I stopped in to CSN-Avenue Collision today in midtown Toronto, just to fix my license plate frame…read morewhich had come loose. Walid Ferej, a Customer Service Representative, fixed it in a few minutes with a smile, and refused to take any money. I commented that it was absolutely the cleanest body shop I have ever seen. I expect I will get some paint work done there soon. Jeffrey Joseph, Toronto, ON

Still waiting for an estimate 10 days after my appointment . Either they don't want my business…read moreand can't just tell me that or they have no idea what they did with the file.

I had a break-in with my passenger window smashed. These guys went the the extra mile. I called…read morefor a quote late Friday morning, and the owner personally drove to the warehouse to get the glass so I could have my car for the weekend. The glass cleanup was extensive, my Volvo door complicated and team stayed at it until the job was done right, same day service. I priced this work, and these guys were the least expensive. I highly recommend them, and they have earned my future business.

From the owner: We Repair & Replace: -Stone Chips…read more-Front Windshield -Side View Mirrors -Rear View Mirror -Front Door Glass -Rear Door Glass -Quarter Glass -Vent -Rear Window Glass -Wiper Blades - Window Tinting 10 Years + Experience In Auto Industry

Realistically priced, knowledgeable and punctual. In the cesspool that is Toronto's automotive…read morerepair industry this guy was a breath of fresh air.

After nine cars on my street had their windows smashed, including mine, I contacted Ronin. We spoke…read moreon the phone where I provided the details about make and model, Ronin was to call me back after trying to source the glass and confirm everything (I drive a 2006 so procurement was a potential issue). Seeing as this was a Wednesday and I'm employed my day was filled with meetings and I missed Ronin's call back. At 330pm (initial call at 9am) I called back expecting to have my window missing overnight, only to learn that they had taken the initiative and purchased the glass without my confirmation. I was then able to head to the shop where the service was completed. The service itself was top shelf with a high attention to detail and standard. The whole experience was a pleasure and the price, especially in the context of the accommodation and Ronin taking the risk of ordering the glass, was to put it lightly reasonable. I would recommend Ronin to anyone who is in need of their services and will certainly recommend to anyone who will listen.

From the owner: At Ronin Auto Glass our technicians have over 10+ years of experience in auto glass repair and…read morereplacement. Safety is our primary concern. All installs are performed to factory specifications and meets all vehicle safety standards. We specialize in high-end exotic, foreign & domestic vehicles and are trusted by dealerships in the GTA to properly repair or replace their customer's automotive glass. We have 5+ years of experience working on automotive glass for Toronto's movie and television industry. Ronin Auto Glass is a proud family owned and operated business. You and your occupants safety is our priority; our goal is to make sure your family's auto glass is done correct the first time.