If I could give a minus, I would. This guy is a shyster! He was not the first choice of my plumber and he did show up on a Saturday, one and a half hours late! Most (any?) professionals would apologize, Not Kevin! His wasting an hour and a half of my time was not of his concern. Then he got lost within my gated community for over 40 minutes. This had never happened before. There are maps at both entrances. I watched him circling around, obliviously. By the time he got here, I was admittedly short. Again, he didn't apologize. He just kept addressing the beautiful drive on the PCH. Over and over again. Actually, he kept repeating himself over and over again. I had waited for him and needed to leave. He didn't understand my needs nor is he likely to understand yours. Yet he brags of being in the business a long time and knowing how to get around insurance agencies. If only he would understand that we are distressed by the time he's called and that the "beauty of the pch" if it causes him to be an hour and a half late then insult, is not such a great business model. Because I was stressed, he would say things like, "Do you gotta get to a cocktail party? Or an Art Exhibit?" I'll take my insurance claims without the attitude. read more