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    Property Professionals, Inc

    1.9 (42 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Property Professionals, Inc

    Buyer's agent

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    I would like to start off this post by expressing the disappointment that I have with this property management company. This is my first review that I have ever written on any company, I usually just chalk it up as a lesson learned and keep it moving, however, I have lived at 1069 creekside orchard going on three years now. I have always been on time with my rent, never called them for anything. I have always been understanding and very patient with Property Professionals. The final straw was when NBU utilities sent me a letter saying there was 58,500 gallons of water, equivalent to two olympic size swimming pools. So, I put in a service request right away to have someone come to address the issue, still to this day a week later, no one has yet to show up. So, I hired a plumber here in New Braunfels to diagnose and find the leak. The plumber found the leak, wrote it up and I sent everything to the property management company, the 700.00 bill from NBU, the letter from NBU and the plumbers findings and reasons for this issue. I emailed Melanie Lopez vendor at Medallion Sprinkler Systems, LLC, and she said that she would email the landlord this information but can't guarantee he will pay for it, which is puzzling to me because I didn't cause the irrigation leak. So, Melanie emailed me back saying that although the landlord acknowledges that this isn't my fault, it wasn't due to his neglignce as the landlord and will not being reimbursing me. So, I took the extra step and emailed Mrs Lopez, Jennifer Muller and Kallie Townsend asking if I could pay a portion of the rent to cover cost of the unexpected bill that I didn't budget for; they gave me no explanation beyond sending me an email of the late fee procedures if I didn't pay as well as the standard move out processes of what they will essentially charge me to eat up my deposit and make up extra charges to justify the attempt to get more money. I also use to work at NCG as a real estate agent. I know the owners Mr Norris and know of his wife who runs Property Professionals, his son who does all the landscaping for all the properties, it's a circle. I had a very pleasant experience working at NCG however the management company isn't playing fair to good tenants, and I was one of them. So, there are several more steps that can be taken that will involve the social media, news, investigative reporters because this isn't fair, it's just not. I've had to move my kids 7 and 4 yrs old, when they've just started school last week, all because of the lack empathy the unwillingness to communicatea and lack of accountability. They just treat you like another number and can care less about any issues, or at least the issues at my duplex. So, I know how this story will end with the deposit and the number of charges that they will attempt to charge and collect and all I can do is be prepared to address this issue by issue in court when that time comes. I've attached the bills that I received and I will have all the email correspondence on social media and on the news when I move out to show what this property management company will be attempting to do. Thankfully I took before photos and videos that I will post when I finally move out Oct 1st, so I will just share that when I'm finally out. Think twice and hard before renting or using this property management company. They have a ton of properties they manage/own here in New Braunfels and you won't know the experiences you will have until you're in the situation. Lastly, this is nothing personal against any one particular person, but these actions need to be at the very least brought to the attention of several potential tenant who are just looking for a place in a safe environment to lease. This is all for now, but stay tuned there will be more to come.

    WHY would you say that this is ready for someone to move in to when clearly it is NOT.

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    9 years ago

    Professional, responsive, on-time & speedy tranasctions, and easy to work with. I highly recommend Property Professionals.

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    Review Highlights - Property Professionals, Inc

    Tracey and the team are super knowledgeable and always get back to me quickly whenever I have a question.

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    Keller Williams Heritage New Braunfels Office

    Keller Williams Heritage New Braunfels Office

    (2 reviews)

    Working with Shannon Nguyen Denney and Keller Williams was absolutely amazing! We thoroughly…read moreresearched agents and brokers in our area and both Shannon and Keller Williams stood out to us. We wanted to work with someone we could trust to sell the first home my husband and I purchased together. The time she took to explain the process, prepare our home with a stager and promote our home listing was top notch. The photos were out of this world! Shannon worked with us every step of the way and answered every question we had immediately. She always kept us informed during every stage. We had some difficult moments and Shannon was able to help us move forward with ease, negotiate and go above and beyond the call of duty! Most homes in our neighborhood were on the market 4+ months but with Shannon, we were able to get our home under contract in under a month! We could not be happier with the final sell price and experience. We couldn't have done it without her!

    My family & I made the choice to move from California to the beautiful state of Texas a few months…read moreago! We went into the whole home buying process completely blind. We didn't even know what our step 1 was!! Knowing Keller Williams is a reputable company, we browsed through the agent profiles and found Brandy Bagnall!! She stated in her profile that she has worked with families looking to buy from out of state and was willing to help us out "virtually" during the process. From sending us new listings to zoom tours and right down to our closing process, Brandy was there to help guide us. We are homeowners now, and owe a big thank you to Brandy for all of her help with the whole process. If you are in need of a friendly, knowledgeable Realtor, we would strongly recommend Brandy Bagnall @ Keller Williams Heritage - New Braunfels!!!

    MIDCITI Property Management

    MIDCITI Property Management

    (1 review)

    We recently purchased a home in New Braunfels as an investment property, and working with our…read moreproperty manager has been an excellent experience. He handled everything quickly and efficiently from the start and delivered exactly what he promised. He is very responsive, responsible, and easy to communicate with, which gave us a lot of peace of mind as out-of-town owners. We are extremely happy with the service we've received. We've already recommended him to a friend and would gladly recommend him to anyone looking for a reliable property manager.

    From the owner: Hiring a property manager is almost as easy as just turning over the keys and collecting a check…read moreeach month:) We would handle every aspect from finding a great tenant for your home, getting them settled in, and making sure everything goes smooth during their lease. We provide on demand pest control, and HVAC air filters for all of our properties, at no cost to you. Rent is collected electronically through a PM software called Appfolio which allows tenants to submit maintenance requests and communicate with us through the software. Owners also have access to the software so they can submit requests, download monthly and annual statements, and communicate with us as well. We try to keep our fees simple and all inclusive, without any of the junk fees that some management companies charge. Our in-house maintenance team can handle most repairs, and at a cost usually significantly less than hiring a third party vendor. But we do have relationships with area vendors if the issue is something our team is not licensed or trained to complete. There are many choices when it comes to choosing a property management company, so we appreciate you considering ours. It's a great compliment when someone trusts us to look after such a valuable asset, and we don't take that responsibility lightly.

    Straughn Drone Services - Construction tracking photos are a great way to show people at the remote office how the project is going.

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    I searched and looked into several photographers for my real estate photography project. After my…read moreresearch I chose Chris from Straughn Drone Service over numerous others for a few reasons. Price, even though very competitive, was not the only factor in my decision. The service that came with the price given by Straughn Drone Service made a big difference. With my project I want not only still photos, but drone footage as well. In addition, I wanted a 3D/360 tour as well. Many of the other professionals with didn't offer everything I wanted, or only gave you a choice or there was an additional charge. Chris with Straughn Drone Service had the most competitive pricing for what all I needed without the hassle. Let me tell you, I am so glad I chose Chris with Straughn Drone Service for my project. From the start, the professionalism and character Chris displayed was refreshing and made the whole experience very smooth and delightful. The whole experience was seamless with Chris explaining everything step by step. The finished product I received was the highest quality, and was received in a very timely manner. If I could rate more than 5 starts I would. I would highly recommend Chris and Straughn Drone Service, and will definitely use their services in the future.

    Used their services for a retail property I'm selling and the photos turned out perfect, exactly as…read morerequested. Communication was great and he was able to schedule me quickly. Would definitely hire again.

    Property Professionals, Inc - realestateagents - Updated June 2026

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