This is a great fitness option for personalized guidance and attention. Michelle was very kind and…read moremade me feel welcome. I really enjoyed the class and wasn't sore the next day, but I felt it! I plan to come back and try the equipment.

Michelle is the owner and the personal trainer, she is not only very knowledgeable but also very…read morepersonable! She meets you were you are with NO JUDGMENT! Michell has so very innovative equipment that helps accelerate your work out so you are getting maximum return for your movements! It's not harder it's smarter and so is Michelle!! Her pricing is competitive and you get more than your money's worth every time!!

Clean facility, friendly helpful staff. Good, working equipment. I always feel welcome here.read more

Nice Gym. Horrible staff and poor customer service. If you want to be treated as a dollar sign,…read morethis is the gym for you! If you sign up and never come back you are the customer they want! Their business model is built on it. If you want to use the gym every day and actually get what you pay for, they will hassle you and deny you access to the gym.

I had never experienced a personal trainer in the past and I was a bit intimidated going into my…read moreinitial session. All my fears were quickly erased when I met with Eve. She has a personality that make you feel welcomed and comfortable. Workouts are geared toward your personal goals and never have I felt pressured to perform beyond my capabilities. I am truly in the best shape of my life and look forward to going to the gym.

From the owner: Womens Fitness Toning Fat loss Nutrition Corrective exercises for individuals with low back knee…read morehip shoulder pain and more

Very poorly managed..spoke to the manager several times concerning cleanliness and management…read morethemselves walk past sanitation stations with empty disinfecting bottles or towels and never fill them..tanning facilities are impossible to use because of the new sign up system supposedly to clean but staff never goes back and cleans..wastebasket overflowing again towels and sanitizer empty..floors dirty and gritty..absolutely disgusting

The trainer at this location is not friendly at all in my book. She has come up to me at two…read moredifferent times. One at the old location saying I couldn't use a machine a certain way to target a certain area. Yet there was no signs that said don't use it this way. And another time was a machine because someone came up to her saying they wanted to use it. When there are others they can use as well. But they didn't even come up to me and ask which I would've let them. I just don't care for domineer. Just ruined my workout and morning.

Wow! This place has changed since I took swim lessons here almost fifty years ago! I just went for…read morea workout but it appears there were lots of programs in progress for a Saturday morning. The equipment in the gym is plentiful, although I never did find kettle bells, even though I was told they were there somewhere. Childcare is cool. They have a big play structure in the room that my boys loved. I would give this gym a higher rating if they had a way for me to connect to the audio on the TVs rather than resorting to closed captioning. I guess I'm spoiled at my home gym.

After a $26 million renovation, the Jackson YMCA introduced a basketball-gym bag rule and lockers…read morethat are too shallow for a full-size gym bag. I'd used the same type of bag for years. Until June 23, 2026, that rule had never been enforced on me--not in the months after the remodel, not on prior visits. When staff pressed it that day, it felt arbitrary and set up a conflict that didn't need to happen. Day to day, it's an all-around poorly managed operation. They held the grand reopening after the renovation with a backboard pad already torn off and jagged metal exposed--it took well over a month to get it repaired after I kept asking. The gym floor is consistently filthy. That wasn't an isolated bad day with one employee. Over the past year I had multiple run-ins with other staff who were rude or dismissive. One involved a staff member who moved to shut the whole basketball gym down over kids misbehaving. Another involved two basketball players I coach and mentor who needed a ride home: while I finished a quick workout (about 15 minutes) in the 24/7 workout area after regular hours, staff wanted them to wait outside in the winter instead of letting them sit in the workout center seating area. My one-year suspension letter cited a pattern of my conduct--not just one incident. On June 23, 2026, the bag dispute in the basketball gym escalated badly. A staff member followed me, used profanity, made deeply offensive comments about my deceased mother, and said he wanted to meet me in the parking lot after his shift in about 45 minutes. He then took off his work shirt, handed over his walkie-talkie, and attempted to physically assault me in the basketball gym. Police were called; staff and other members physically restrained him until police arrived so I could safely leave the building. I filed a formal complaint to the CEO the same night. The next day, when leadership called to hear my side, I was asked not to post about the incident on social media. That left me feeling they were more focused on controlling the story than on member safety. Leadership said an investigation was underway and that security footage was preserved. I was told to avoid that staff member while he remained working in the same gym area. I bought a compliant backpack and used the locker. I tried to resolve things in writing. When the investigation concluded, I received the one-year suspension--not a clear outcome on staff accountability or whether members are actually safe when things go that far. I'm a long-time member. This is my experience: inconsistent enforcement, neglected maintenance, staff attitudes that added unnecessary tension, and a suspension that landed on me after the worst incident. Decide for yourself whether that matches "safe and welcoming for all."