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    Power Tractor Repair

    5.0 (1 review)
    Closed 9:00 am - 1:00 pm

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    2 years ago

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    People searched for Farm Equipment Repair 113 times last month within 15 miles of this business.

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    Diamond Bar Equipment - Photo

    Diamond Bar Equipment

    (1 review)

    Terrible Experience - Especially with the Parts Manager…read more One of the worst customer service experiences I've ever had, we tried to pay over the phone, which they don't allow - fair enough. So I made the trip down in person to pick up and pay for the parts. The person at the counter handed me the items and confirmed everything was there. The next day, I realized they had shorted me one of the filters. When I called to sort it out, the Parts Manager accused us of being "sketchy" because we had previously sent a courier from Load Worried ** without prepayment. When I pointed out that it was their mistake for missing the part, she doubled down and said we were difficult to deal with and that we are a PAIN FOR THEM. Her solution? Come back and pick it up, or get a refund. So now I'm stuck making a second trip because of their error and unprofessional attitude. I do not recommend doing business here - especially not with the parts manager Kate Arnold.

    From the owner: Diamond Bar Equipment is proud to serve Abbotsford, Aldergrove and Langley. Service is our brand…read moreand we service what we sell. Visit us to pick up a top-of-the-line lawn mower, leaf blowers, pressure washer or generator. We have a great selection of products and knowledgeable staff who will assist you in making an informed buying decision. We'll also service your purchase for years to come. Stop by Diamond Bar Equipment to speak with one of our associates today.

    Carl's Mower & Saw - Freshly serviced and cleaned mower.

    Carl's Mower & Saw

    (27 reviews)

    $$

    I am sharing my experience with the service I received from Carl's Mower regarding my 2-year-old…read moreHonda HRX217 self-propelled lawn mower. My experience has raised serious concerns about their service practices, warranty support, and customer treatment at this Honda dealership. On April 17, 2025, Carl's Mower performed a camshaft replacement under Honda's official safety recall warranty service. During this service, they also replaced the mower's carburetor without my prior knowledge or authorization. I submitted a written complaint to Carl's Mower about replacing the carburetor to which they responded by stating they would strive to improve communication. On May 8, 2025, I had to return the mower to Carl's Mower because the mower would no longer idle - an issue clearly related to the newly installed carburetor. Later that same evening, I received a voicemail saying the mower was ready for pickup. When I arrived the next morning, May 9, the sales representative asked if I had used any ethanol-containing gasoline in the mower since their warranty work to replace the camshaft. I said Yes, I used regular unleaded gasoline from the gas station which contained up to 10% ethanol (E10) - which fully complies with Honda's published fuel recommendations. Despite this, they refused to perform any adjustments under warranty, citing the use of ethanol content gasoline was a disqualifier, and that I would have to pay to adjust the carburetor idle. I pointed out that even the Honda Owner's Manual (WPC.204008.2021.04) on page 15 explicitly states that gasoline containing up to 10% ethanol (E10) is acceptable. The representative stood by their decision and reiterated they would not perform any service unless I would pay for it. I refused of course and asked for my mower back. To my surprise, when I left the building, I found they had strangely already loaded my mower into the bed of my truck without my knowledge or consent. After bringing the mower home, I personally adjusted the throttle cable to correct the idle issue. But when I went to fill the fuel tank, I found a significant amount of dirt and debris inside the mower's plastic fuel tank - as if a handful of dirt had been thrown inside. I have used the same clean, filtered gas can for years and cannot explain the dirt contamination. The only times the mower has been handled or refueled were during Carl's Mower's camshaft recall warranty work and the follow-up carburetor service. I thoroughly cleaned the tank, the lines, tank filter and carburetor bowl, and refilled the mower with gasoline. There was no dirt or contaminants in the gas tank. Since then, the mower has run without issue, and no further contamination has appeared. This experience leaves me deeply concerned about Carl's Mower's service integrity: * Unauthorized part replacement * Not providing the old carburetor part when requested * Refusal to provide follow-up service on their own parts replacement work * Misrepresentation of Honda's safe fuel guidelines specifically regarding the Authorized use of 10% ethanol containing gasoline * Apparent mishandling or contamination of my mower's fuel tank Based on these events, I no longer trust Carl's Mower and will never return, choosing to take my business to Lynden. I am also disappointed that such a dealership represents the Honda brand, which I have long trusted for quality and reliability in my mower, pressure washer, and generator for decades. Customers deserve authorized service centers that act professionally, follow manufacturer safe fuel guidelines, and treat warranty claims with integrity.

    I'm somewhat conflicted on my review but here it is. I am a return customer but may go elsewhere…read morefor future lawn equipment needs. The good: This is a great local business if you're in the market for yard equipment. Staff seems to be knowledgeable and provide several options for whatever you need. The store is clean and easy to navigate. When purchasing a chainsaw, we received a personal demonstration with instruction. You certainly won't get that at a big box store. Could be better: It's very annoying that, on one occasion while shopping with my husband, Carl primarily spoke to him. I was the primary consumer, asked questions, and made the final decision when selecting a chainsaw but received only a few glances. If you are a lady, you understand how rude this is.

    Power Tractor Repair - farmequipmentrepair - Updated September 2026

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