I'm truly happy and grateful for the folks over at State Farm, JD Snead Insurance Agen's Offic…read more They seem to understand the importance and value of customer service and expediency. I thank you and your staff JD for your service and care in getting my car insure. Kisha Sharon Oglesby

Excellent Customer Service. I called to receive the Declarations Insurance. Matthew took my call…read more In matter of seconds, he emailed me the form I needed. Matthew was very efficient, courteous, and made me feel like his most important customer. I highly recommend JD Snead - State Farm Insurance and his Crew - for your insurance needs. They are reliable and knowledgeable. I have called several times for different requests and each time I am 100% pleased. Kudos in particular to Matthew. It is employees like you that put your Office ahead of competition. Again thank you for a job well done

I was finally able to get in touch with an actual live person at Gains ins. I was able to ask my…read morequestions and received courteous response although I could not get a new quote as I was told my renewal date was too far out for an accurate quote. I'm not giving a 4 or 5 stars yet since I will need to wait and see if they do reach out to me closer to my renewal date as they said they would. Haley was very nice and for this call, good customer service. The biggest problem at this business appears being able to get to talk to a live agent. I would hope this isn't also indicative of service in time of emergency. Keeping my fingers crossed.

Haley has changed my whole outlook on purchasing insurance! She is so professional, knowledgeable,…read morepersonable, and the list goes on. She is my go to girl for any questions regarding many different insurance issues. She always gets back to me promptly and seems happy to help every time I call. I HIGHLY recommend Gaines insurance agency. Thank you for all of your help Haley!

Hey buddy thought you like know James passed away in 2017…read more Life goes on. Anyway, have fond memories of our times together. And all the fun prior to life.

I have been with Walt for years now. He handles all of my insurance needs including homeowner's and…read moreauto. He never fails to impress me. When I started, he came to my home and went over my policies in detail. I never expected that kind of personal service from an insurance agent. Most recently, Walt contacted me to go over my policy renewal. He told me that I live in an area where some rates are increasing due to high fire danger and he is calling all of his clients as their policies renew. He went over my entire policy and even showed me where I could save money. I highly recommend Walt Wiesner.

We don't recommend this agent , he doe not follow up with your requests. My parents transferred…read moretheir property and needed to cancelled their flood insurance. We left multiple messages and we sent 5-6 emails to this agent to cancel the flood insurance, however it was not done. Has of now my parents are still waiting for a refund for the flood insurance since they no longer own the property . Bertha M

I have been with this office for years. Aguilar keeps raising my rate without any explanations ( I…read morehave no accidents. no claims EVER excellent driving record). When I call him I left messages HE NEVER returns my calls. the Worst service ever. Stay away from this office. Aguilar explanation that my rate went up because there are too many Toyota cars on the road. Had nothing to do with me.

I contacted Sheldon for an insurance quote and he was very professional, responsive, and easy to…read moretalk to.

Based on my documented experience I would not recommend Sheldon Maughan, nor would I use him again…read more I would recommend that you use Laurie Cordero of the Atwood Agency in Placerville. In my opinion Mr. Maughan, for whatever reason, refuses to perform even the most basic business functions such as opening the mail or emails regarding his clients policies and consequently does not perform even the most basic functions of his position as a agent in a professional or timely manner. Time and again he has failed to provide service to me when I needed it. On Sept 24, 2018 I called Mr. Maughan to inform him that I had sold my house and would be cancelling my policies. I also gave him my new address. On Oct 1, 2018 I sent Mr. Maughan an email telling him again that I had sold my house and to cancel my home owners insurance as of Oct 5, the close of escrow. The email contained my new address where he should send the refunds. The insurance had been placed with Lloyds of London through Abrams Interstate Insurance Services in Rocklin. On Oct 2, I sent a copy of my cancellation email to Abrams Interstate. Abrams sent Mr. Maughan a form for me to sign, since insurance must be cancelled in writing. On Oct 22, 2018 I called and inquired about my refund, since I had not received it. He admitted that he had not even read the email from Abrams which contained the cancellation notice, and then sent it to me, which I immediately signed electronically. On Nov 7, I again called and inquired about my refund, which I still had not received. He admitted that Abrams had mailed him the refund on Nov 1, 2018, and that he had not even opened it or checked his mail until I called about it. He claimed that he would mail me the refund on Nov 7, 2018 but as of Nov 13, 2018 I have not received it, although my new address is only 20 miles from office. Once again, he has failed to act in a timely manner. You have to ask yourself, in this era of wildfires, do you want something as important as home insurance in the hands of an agent who doesn't even open the mail or email regarding your policies? I have filed 2 complaints against him with the department of insurance.

When I initially signed up with Jim I thought I had an ethical, hard working broker. Unfortunately…read morethis has not been the case. When I took possesion of my rental I was told not to change my property's status as the price would go up if it changed from rental to owner occupied. Lying on my policy is a HUGE liability, but this is what my broker instructed me to do. Then my liability policy for my 3 acres of "dirt" was cancelled. I had no idea for 3 months that I had no liability policy. The only reason I found out was because I check my financial well being including the status of my insurance. I was promised that Farmers would "check on it". Never heard about it again. After changing to Allstate in September I was sent a bill for 3 days of policy coverage or "shortage" of $40.22 for October. I sent copies of my Allstate policy which clearly showed no shortfall. The final straw was that Sewell's staff had been telling me for years that "no one in my area covered fire insurance" and I was pushed off to California FAIR Plan. Turns out Farmers has moved out of California and pushed fire coverage off to a secondary service provider. Allstate provided me fire insurance for less money than CA FAIR plan. Sewell office staff will lie to you, cancel portions of your policy with out telling you and ignore it when you provide proof of insurance when you leave their services. Because I will not let a collections letter ruin my credit I paid the $40.22. But, moving forward, I will not hold my breath waiting for my refund. DO NOT USE FARMERS OR INSURANCE FROM THIS BROKER.

I've been working with Jim and his staff for 10 + years. Always responsive and looking out for…read morewhat's best for their customer. Highly recommend.

Contacted this insurance company for a very specific policy. THEY LIE LEFT AND RIGHT, AND I LOST A…read moreLOT OF MONEY. They will also not contact you back. Be careful and I suggest going with a well known company, these people will take your money, lie to you and run! If you go on google the owner rated his own business as 5 stars, that is a terrible sign. RUN FAR AWAY FROM THESE AGENTS.

Thelma was absolutely amazing to work with. She helped me to secure insurance for a very hard to…read moreinsure home due to wildfire risk. She was helpful with all the details and a great communicator. We had difficulty in closing the loan in the time frame communicated by the bank and she patiently amended each time we had a new close date. I forgot to communicate to her that the closing was delayed one last time and she called because the policy was cancelled. She worked hard to reinstate it and track down where the check was from an extremely unresponsive title company. I was absolutely thrilled with my experience with Thelma. In a time where customer service is not what it used to be, she was a refreshing change. She went above and beyond for us. I can not recommend her enough.