Had to wait in line like 15 mins inside and it was longer for those behind me. The staff is slow…read moreand they are way under staffed too. The parking lot is a nightmare. I suggest finding another Chase location. I won't be back

I find this particular location to be very convenient and the people are very friendly. They always…read moregreet you and make you feel welcome. So far, I would recommend taking A look at this bank and their services.

Far to much time and effort spent trying to close an account out. Very seldom do you get through…read moreto a person via the phone. Cannot leave a voice message. Have gone in person and asked for call backs that have yet to happen. One call to their call center and what had not been resolved in a week was taken care of in 10 minutes.

The managers here are incompetent and rude as all get out. Everytime I've come to this location…read morethey give me issues. I would never come here if it weren't for the proximity to my office, but I will go out of my way to not come here again. It's a simple deposit transaction, yet they can't comprehend that. Fully intend to call BoA customer service and complain, the manager's name that I dealt with today is Stephanie.

Service here is always slow. Always make the same deposits each month. Tenants made mistake on…read morecheck so they returned and acted like I was a criminal. Very rude and clear they don't care.

My daughter and I are both Wells Fargo customers with valid bank accounts. One day we went in to…read moreget change from cash to coins but was told in a rude manner that they only do that for businesses. I'm highly dissatisfied with this level of customer service. I've done it many times in the past and never had a problem like today. As a loyal customer, I feel unimportant and offended by this unfortunate event. I am writing this review in hope that Wells Fargo bank will fix it and treat everyone equally.

A Teller greeted me at the door and inquired what she could help me with. I was there to make a…read moredeposit. She could have easily sent me to the ATM machine but instead offered to take care of me at her Teller window. That was very nice! The bank is sparking clean by the way! I love it that there are video cameras on the building for safety!!

If I could give it a zero star I would. Dont let the…read morefriendly person greeting you fool you. Tried to get a wire transfer, & had to come back for an "appointment" Came back 2 hours later, did the wire transfer after providing all the ID 2 hours later I get an email saying its been cancelled as a possible fraud. Isnt that the reson for the appointment & the ID? Went back a second time, saw a manager, and guess what same result 2 hours later. Back to the bank threatened to close my account, they had no answers & couldnt care less that a customer of over 40 years was leaving. GOOD LUCK, stay clear!

Love this bank and the staff. They are always helpful no matter the problem. I had a check stolen…read morefrom my mailbox within seconds of this person trying to cash it they were calling me to see if it was fraud and yes it was they quickly put flags out to all banks and had the guy arrested. Very thankful!!

Best bank in the world. Very knowledgeable and great to work with. You will never find the…read morecustomer service anywhere else. We recommend this bank to everyone. They are number 1!

Very disappointed at the way I was treated I came there for identity thief from Bank of America and…read morebank was aware of it and Simone broke in truck ....bad year slot of crime they were gonna close acct and I just felt like they knew my issues and I got ripped off at ibtown suites asked them get involved to get money back and it's been 150 days with a police report very disappointed it's difficult without debit card. Manager treated me like I was beneath the bank

Frost Bank and in particular Virginia Crosley were fantastic in navigating my firm through the…read morePaycheck Protection Program. This wonderful experience was in stark contrast to my experience with Bank of America. I have been a Bank of America customer for over 20 years. When it came time to tackle the Paycheck Protection Program, I began through Bank of America. To make a long story short, I wasted over 2 weeks with them and was never even told what documents were holding up my process. In stepped Frost Bank and Virginia. Within 2 days, they had all the documents they needed. Virginia personally reviewed everything to make sure it was ready for processing and 1 week later we had approval. I strongly recommend Frost Bank for any small business banking needs. It makes all the difference in the world to have a banker that really gives you service and not one that just talks about giving service.

Single physical banker working during regular business hours with no urgency or apparent order to…read morehelping. Waited over an hour with no ability to make appointment for something that had to be done in person per the bank. Terrible customer service

Worst bank I've ever done business with. Not enough workers and the ones are here can't do anything…read morewithout a phone call. My accounts were locked down for fraud concerns and after I went home and returned with all necessary paperwork they told me it would take 2 weeks for my account to unlock. I said what can I do they shrugged shoulders No manager available, they told me he would contact me I'm still waiting

6 people in line, only one teller. A employee just in the back just looking as the line gets bigger…read moreand bigger and never stepped in. I don't mind waiting but it's pretty ridiculous that and employee won't step in to help she just watches.

Only one teller working. Like out the door on a Tuesday. I…read morewould understand had it been Friday after noon. Why have 5 windows and only One teller ?

Communication FAILl! Started off meeting Dao -she was very cordial by phone and got back to me…read morequickly. I let her know I bought and sold a house last year and that was the reason I needed someone to do my taxes. I normally do them myself, I also let her know that I am self employed. She quoted me a flat fee of between $175 and $225. We schedule a time to meet and I drop off all my paperwork. I follow up to see how it coming along and ask for the refund amount. She says she doesn't want to tell me until it is final and then we schedule a time to come in. (This is strange to me that I am unable to review the info before its considered final- It is ultimately my responsibility not hers as I've learned the hard way in the past) When I get in and see a rather small refund and an invoice for $250. (I usually get a couple thousand back.) I question the increased amount of the invoice and then she says she spent a lot of time on it but reluctantly says to just pay the smaller amount. Then I suggest something needs to be reviewed/ edited. At this point she tells me that's gonna be an additional $75! Not once did she ever suggest or ask if I had or did certain things that might make my refund larger. That is the benefit to having a CPA do your taxes right? They are the experts- they know things that might help you. I feel like she wanted to do things the fastest and simplest way. Some things were even left off and I didn't get credit for certain things. None of which were explained to me until I asked noticed and asked why. And finally- We met and finalized on Friday. It is now Monday and my taxes have not yet been e-filed. It took 3 e-mails and a phone call to find out why. She is waiting for the check to clear the bank. Understandable but a simple explanation would have been nice.