I was extremely upset and mad but after being transferred over to an amazing Manager named Aaron :)…read moreI am better he was concerned n helpful and understanding to my situation, he walked me thru the steps and got my situation from being angry to calm, I pray I have the right location n I pray his management see this recognition n give him credit where it's due, I so appreciate Bank of America I appreciate Aaron service, Marlena

Today I had the unexpected pleasure of speaking with Teresa in Texas, and this Bank Of America…read morecompany keeper absolutely made my year! She is quite pleasing to the ear, and she has a smiling disposition, which is like an actual shot in the arm! We spoke about my request for check statements, and her professionally warm, kind, and welcoming demeanor made me put all of my medical issues on the back burner ALL day! Teresa made me feel just like a much missed close family member! I have starred in a medical horror show for years, ( so to speak) and it was as if Teresa knew how low my mood has been for quite a while. Teresa is without a doubt someone who should be cloned! I'm certain that she has her own load to carry, but she doesn't know how much our interaction greatly lifted my old, tired spirit! I would love to meet this sweet and kind soul, just so I can tell her how awesome she is! A customer of Bank Of America for 28 years!

I don't bank with Chase, but my elderly father does. We came to this location so that he could…read morewithdraw some cash from his checking account. As soon as we walked in the door, someone greeted us and asked how she could help. I told her what my father was wanting to do and she told us that we could use the ATM in the middle of the lobby, or visit with a teller -- toward the back. I'm not sure why the teller wasn't at the desk closer to the front, but I do know that those extra steps for my father are a no-go. Either way, we used the ATM. He had a little trouble, but I helped him, and I'm sure that they would've done the same. These folks are friendly and eager to help, and that is a reflection on the branch manager. Excellent location!

I would definitely recommend this bank . This bank has shaded parking.Very friendly staff and fast…read moreservice.

What kind of loan officer types on her computer the whole time she is supposed to be helping you…read moreand listening to your needs? Has anyone ever met a loan officer they liked? I haven't. Especially in this place.

Today I got stuck on the phone for one whole hour dealing with an incompetent call center agent by…read morethe name of Kim T. A whole hour in regards to a simple address change/update I made to my account two months ago that was never corrected on my 1st & 2nd time contacting them. Today makes the 3rd time.. She assumed I had not spoke to anyone in regards to this matter because she couldn't see it on her end and that she never heard of the previous call center agents name. She continued to try & correct me & tell me I must have spoke with another person. She also informed me that she been working in that department a long time and don't know anyone by that name & I must be incorrect. I have emails with signatures to confirm. Miss think she knows it all need to be sent back to customer service training. Finally after holding for over 10 minutes to speak with a supervisor Kayla, she confirmed I was correct in regards to previous agent name Alyssa and proof of my two previous attempts to get this matter corrected. I only use this credit union because they financed my vehicle. I'm closing my account & never doing business with them again.

Simply the best!!! At first I was skeptical but they won me over. Great service, great interest…read morerates and they want you happy! I am happy!!! 1000% recommended!!!

I love this place!! looking for an account to open? Then you must come here! Best bank in Texas to…read morebe with. Not only do they take care of your money, they treat you like family. What more could you want? Coffee and cookie station, greeted every time you walk in, heck sometimes someone is there to open the door for you like royalty. The tellers are awesome. it's just a great time at Frost.

Well I guess whomever you were supposed to talk to about the customer service didn't happen. I…read moreguess this is a company wide problem! I am not a customer but I do banking for a relative and if I could get him to switch, I would. This is the most unfriendly bank I have EVER delt with. No one says hello and I constantly have to see if the drive thru is even open. I do not care how "busy" you are, IT ONLY TAKES 2SECONDS TO SAY HELLO AND WE WILL BE RIGHT WITH YOU! NO MORE EXCUSES, KUST FIX IT!!!

This is the WORST bank ever!! We had a substantial amount of money taken from our accounts. When…read morewe first discovered it, we immediately met with Sue Hearn, VP in The Woodlands. Her first reaction was to play "detective" and immediately look at my husband and I as the criminals. Her questioning was beyond belief! Needless to say, it took 7 weeks for us to get our monies returned. Speaking to the CEO, Christopher Doyle was like talking to a Kindergartener. We got no where with him but empty promises. Then they had us talk with their investigator, Clay Perry. He was the only one who had any common sense in doing what was the right thing to do and that was to get us our money back. There is absolutely ZERO security at this bank. You put your money there and your entire identity is GREATLY AT RISK! The person(s) who stole our money were able to change our bank profile and did in September 2020 and we were not notified until December 7, 2020. When the funds were removed and it is a very large sum we WERE NEVER NOTIFIED. It wasn't until we looked at the account. They had a girl named Jade who "supposedly" tried to call 1 of the 3 phone numbers which just happened to belong to the "International Money Fund," a scam number but she did not have enough sense to call the other 2 phone numbers. Also, Sue Hearn, the VP "accidentally" emailed me "personal and confidential" information regarding their employees. What kind of security is that? Then Sue had the audacity to email me and tell me to "disregard because it was inadvertently sent to me." Are you kidding? Again, ZERO ZERO SECURITY AT THIS BANK!!!! If you have an account here, BEWARE!! Should your identity get stolen from this bank, be prepared to wait and wait and wait. You will be treated as a "criminal" rather than the victim. There is absolutely no integrity with Sue Hearn, Robin McDougald and Christopher Doyle. This bank needs to be reported and if you think that being insured by the FDIC will get your money you are sadly mistaken. As Christopher Doyle stated, "if our bank did not do this, there is nothing we can do." Meaning, you will LOSE ALL YOUR MONIES WITH THIS BANK! Take this seriously and get out of any association with Texas First Bank!

This location is so slow yet every time I come inside there's several employees all looking and 1…read moreperson work on 1 computer while the have another desk that can easily be worked by another employee to get shit moving. I just don't understand why it takes two employees to do one transaction, What's the point of having two computer desks here?!

Not this particular location, just TDECU in general. My wife and I had been a members for 5+years…read moreand we requested to be pre approved for a car loan, we were sent an email saying we were denied with no reasoning. We called multiple times to get an answer to why. None of our calls were returned. We did talk to a lady who left a message for corporate office to call us back, never received a call. Very unprofessional. We ended up go to a dealership and getting approved by multiple lenders.

Two stars 1 for the nice teller I had to opportunity to…read morespeak with 1 for the 25-30 minute wait in line just to speak with her Within that 20 minutes I watched 6-7 employees walking aimlessly around the branch like chickens with their heads cut off. They had one teller and the line was 6 people deep. This is not the first time I've experienced less than par customer service at this branch. I'm ready to move on from Chase. Customer service is not their priority. Mind you, the sign behind their tellers reads "Our goal is to help you achieve yours". FALSE STATEMENT

The teller is extremely rude. Rushes through your atm deposits…read more I was still talking to her and she left me hanging through the speaker. Not helpful at all. Get better costumer service.