Beware, dysfunctional business. I had an extremely frustrating 100-day experience at Columbia Point…read moreEye Care in Kennewick. After my October exam, I ordered three pairs of glasses. When they finally arrived nearly a month later, my distance vision was blurry. I was told to "adjust" to them, but they were never correct. At a follow-up, I was informed I'd need another copay for an issue already addressed. A second doctor later confirmed the original lenses were wrong. Then came six more weeks of no communication, I had to repeatedly call just to get answers. After 98 days, I finally received revised glasses, and two days later a screw fell out of the frame. Poor communication, incorrect lenses, billing confusion, long delays, and defective frames made this one of the most stressful medical service experiences I've had. I cannot recommend them.

I'm a pretty new patient. I have had two exams, got 2 prescriptions for contacts, and purchased my…read morefirst pair of glasses. It was rather expensive, which wasn't totally the fault of the clinic as much as my limited insurance. So far, everyone has been really pleasant. Meg from the call center is a dream, so sweet and helpful. But I have to say Chris in optical will probably be why I come back. He is so friendly. Honest. Personable. And really made my day. If your manager reads this, you need a raise, my guy.

I see Dr Plesha i enjoy my visits . I especially enjoy my visits with Jamie his aid…read more I know my eyes get the best treatment. The whole staff treats me very well and my wife enjoys the staff also.

Disappointed when making an appointment for an exam. As a new client, they couldn't see me for 4…read moremonths.

I've gotten many a glasses and check ups here... friendly people they are.read more

Learning to read was not something that came easy for my daughter. Over the course of three years,…read morewe tried all the interventions we could think of from having her pulled out of whole group instruction to working with a private tutor. When the idea of vision therapy was presented, her dad was very skeptical about investing even more money, but as a last resort, this is what we did. At the start of her 4th grade year, she attended weekly sessions at Washington Vision Therapy and completed her homework thoroughly. Within a couple months, she started making improvements. Her test scores at school jumped dramatically and by the winter, she was reading a grade level. If you are debating about whether eye therapy is worth it, I say go for it. It changed everything for our daughter and her dad would totally agree.

The first exam is very expensive and their therapy rates are much higher than any physical therapy…read moreI've ever seen. We started to have questions right after the first meeting with the doctor due to the extremely high cost for what seemed to be services provided by trained staff not therapist with degrees. After talking with our insurance company it was obvious they (insurance) had questions about the medical need for these treatments. Even though we would have paid for the service even if insurance didn't cover it, we decided not to pursue therapy based on the experience we had dealing with the doctor and staff before starting treatment. They were very concerned with getting paid and delayed starting therapy for several months just because of issues they had with other patients. We felt they overstated the medical need for treatment and were trying to do a lot more than was necessary. In our case our daughter had a concussion, and naturally started to heal over time and just seemed like they wanted to take advantage of that diagnosis.

Dr NGO is flippin' awesome! I knew I have severe dry eye even though my last eye doctor (Dr Janis…read moreBeck) never acknowledged my discomfort. Also, Dr NGO diagnosed me with cataracts and suggested I get surgery asap because my sight is compromised. I HIGHLY RECOMMEND DR NGO! He's young, experienced, knowledgeable and passionate about eye health. I'm so grateful to have stumbled upon him and hope he sticks around TriCities for a long time! Wolfie Lustig, Kennewick, WA

I was a long time customer. The doctors there are amazing. Their staff however needs a complete…read morereset and rewind back to how they used to be. Sadly it's gone from bad and could need some improvement, to feel bad for the doctors there having their staff represent them so poorly. When the doctor and owner of the company tells you it will be the cost of the contacts after insurance due at pickup, and snarky Victoria adds a fee then proceeds to tell you that payment needs to be made in full before lenses are ordered after you question the additional fee added, there is a problem. This is not an isolated incident either. Contacts were ordered without my permission or consent a year ago after I was told they were only looking into coverage. And a severely botched order for glasses before that where the staff made it to be my fault that the glasses came 3x thicker than the previous pair ordered there a few years before. Billing staff charged me a copay for a test that was covered in full by insurance. Then added another copay that was waived prior just to stick it to me then sent me a collection letter about it. I had been going here for two decades and never had a problem till recently. And I've held on for as long as I possibly can. To preserve my friendship with one of the owners, I need to go elsewhere.

This has to be one of the most nicest facilities that I've been too. The Doctor is very…read moreinformative and detailed when he's trying to figure out a solution to fix your eyes.

I have recommended Dr. Johnson any time someone has needed an optometrist, especially to clients…read more He and his staff are very friendly and thorough. If you have had an unexpected change in vision, you can count on Dr.Johnson to discover and diagnose the root of the problem that other doctors might miss. And if you need contacts, he'll find the brand that will fit your need.

Dr. Doug and staff were very helpful and friendly! Very thorough, efficient eye exam and great…read moreadvice for both glasses and contacts. They had a large selection of glasses frames, and I was able to pick out frames and lenses for a very affordable price with my insurance. They told me all the fees up-front and were incredibly helpful. Definitely recommend.

New favorite place to get new glasses and eye exam. All of the staff are super friendly and…read morewelcoming. Great selection of frames and they took my insurance with no hidden costs! I came back a second time for a pair of glasses to see the computer screen properly and got a great price on frames and lenses. Dr. Doug Duggan is friendly and explains everything

Daughter went here was told had something that needed to be checked - made her come in for a quick…read moreappt with virtual headset and never reached out again with the results. Only reached out when bill went unpaid.

Dr Quinell is a good doctor but all of the sales staff come off as very 1. unprofessional (arguing…read morewith a customer that she wasn't in fact noticing a downgrade of quality in lenses they've been selling recently *I've noticed the same* but that if she wasn't using the cleaning cloth that they give exclusively that that was the problem... 2. incompetent- I've had sales staff give me wrong price breakdowns then had to pay more "sorry" they say, they've lost my price estimates out of my file so I then had to pay more than what was quoted because the paper disappeared "sorry" they say 3. No quality control- I've had glasses given to me with the prescription numbers right in the middle of the lens. It was so obvious that they should have seen it before I had to come in & then wait 2 weeks to get a replacement. I now go for the doctor but buy from elsewhere. TriCity Eyes customer service is night & day BETTER. and way more affordable. Center Vision definitely got some work to do.