Very disappointed with the service. Be careful with what you…read moreare charged for, they will tell you an amount for them later tell you, they did not do math correctly and that sorry but you need to pay more. And careful because then they will threaten you with sending you to collections. They even have the call recorded (which I believe is illegal, they never ask my consent or mention that the call was being recorded) where she tells you how much insurance cover, how much you need to pay, you agree and pay that amount, insurance pays his part as well and then because of a human error a mistyped YOU need to pay MORE because the owners decided that staff mistakes need to be pay from patients. Good luck getting a MANAGER to help you, she even tried to blame insurance saying "with insurance is different is not a for sure thing " My INSURANCE PAID exactly what it needed to paid I PAID exactly what she told me I needed to paid. The problem was that "human error, that mistyped" she said errors happen which is true, but why do I need to pay for someone else's mistakes.

Sadly, they have no idea how to properly schedule. I arrived early and still waited 45 in the…read morewaiting room. It is now 1 hour since I arrived, still no doctor. They should really do a better job at communicating and showing consideration that they care about their patients time.

I have always had great service from MCEC. I have been coming here now for over 30 yrs. With my…read moreappointment being almost every 3 tp 4 months. I have quite a few eye issues that have required seeing specialist which they have referred me to and I have received great care with excellent after care from MCEC. They take the time to educate me on my eye issues and make sure I understand whats going on. They are also great with service dog and my special needs. Love the staff, always kind and courteous. They have always been well equipped with the latest eye equipment and up to date with eye disease issues. I always enjoy my visits and always greeted warm smiles. If you have eye problems I definitely recommend them.

Dr. Purdue is an excellent Dr. I have dry eyes and he is very up to date with treatment, takes the…read moretime to thoroughly explain, and very personable. The staff are always very friendly and helpful. I highly recommend them.

Awesome team. Went above and beyond to get my glasses to me after the lab took forever…read more Will definitely return.

Still no refund for safety glasses that Manal said would happen last week. Instant reaction to…read morereview, but didn't do what you said you would do on the phone.

Dr. Brian Jacks treats his patients with knowledge and care. He takes time to explain tests and…read moreresults. He was amazing with my 5 year olds first visit to an eye doctor. I appreciate all the time you spent getting your medical degree and blessing our family with your care. I would recommend Family Eye Clinic to everyone.

Thank you Dr. Jacks for the thorough eye exam and for the referral to get the hole in my repaired …read more I appreciate you and everyone at Family Eye Care.

Ive been going here since I was a child. Its an amazing clinic and the staff is extremely…read moreprofessional. Ive had high pressures in my eyes since I was 8 years old and being told I was a glaucoma suspect scared me to death when I was a kid. Going here, I never felt scared of going into the eye doctor because they were so caring and I knew they were never once going to hurt me. They have monitored it for over 10 years and have done all the necessary steps, tests, and evaluations on me all these years . A huge part of why I went into the field of ophthalmology is because of my awesome eye clinic growing up. Now that Im older and after my regular eye doctor retired I was a little heartbroken and scared to try a new doctor, but I was pleasantly surprised. Last year I went in for a yearly exam and was told I have GCP (because I would sleep in my contacts... dumb I know) Dr. Banta was very good about telling me what this meant for my eyes, how to treat it, and to stop wearing my contacts so often. He gave me the kick in the butt I needed. About 3 months later I ended up getting PRK (laser vision correction) which has drastically improved my eyesight and made my eyes feel A LOT healthier. I go in next week for my yearly eye exam and am excited! The office overall is incredibly friendly, knowledgeable, and attentive to my needs. As a patient I feel welcomed and love the fact that they play K LOVE in the waiting room. Such an great place, highly recommend.

Daughter went here was told had something that needed to be checked - made her come in for a quick…read moreappt with virtual headset and never reached out again with the results. Only reached out when bill went unpaid.

Moved to Tri-Cities in 2009 and started going here based on recommendation from a friend…read more The first time I purchased eye glasses, the staff were very impatient and didn't want to help me adjust the glasses so they'd be level on my face. I guess I had grown used to that service in the past 20 years from all the other stores I've purchased glasses from. They were in a hurry to get back to their computer in the back enclosed office, so I left with crooked glasses and used pliers to bend the glasses into place at home later that night. Another problem: my lenses had advertisement engraving/etching on the lenses. I noticed when pulling out of the parking lot that oncoming traffic was blurry. I took off the glasses looking for dirty spots and noticed letters "SV" and "R" engraved in several places on the lenses. I complained and they did replace the lenses, but I had to wait an additional three weeks. With a vacation coming up, I ordered a spare pair of glasses on April 22nd. We called the store over the phone, said we wanted to order the same thing, and gave a credit card number. The glasses cost $400 and arrived in about 3 weeks. When I put on the glasses and looked around I again saw engraving of letters on the lenses. I explained that this had already happened before. They said they'd fix the issue. Another 2 weeks went by and the "new" glasses arrived on May 24th. This time, my wife picked up the glasses and brought them home. When I got home from work to try on the glasses a second time, found out the "new" glasses still have letter engraving. Called in to the store to complain (not enough time to drive to the store before 6PM close). They gave us the same story again that they would have the lab make new lenses. Our vacation starts next week and they said they cannot expedite the new lenses and that we don't have them in time for vacation. $400 and 6 weeks later and still no glasses. We can order the same glasses off the internet for $175. (2 for the price of 1). -Staff are too busy in the back office room to be bothered helping customers. (not sure what they are doing in there but they spend a lot of time back there). -Staff orders the wrong lenses repeatedly. -Glasses are twice as expensive as the internet (and take 3 times as long to arrive due to all the mistakes) Avoid Columbia Crest Eye Care if you need to buy a new pair of glasses.

Dr. Travis has been taking care of me for years. Excellent clinician, state-of-the-art office space…read moreand technology. Highly recommend.

Took great care of my daughter. No upsells and excellent professional service from the doctors and…read moretheir caring staff. And my daughter's glasses are super cute.

I had been a patient here for over a decade. They dropped the ball. Evidently bifocal contacts are…read moregetting harder to obtain. I can understand if that is so, however I never received a call. Now, a year later, they just want me to "Start over" like it's MY fault. I'm going elsewhere.

Always good service from Doc to receptionist. Good advice on glasses frames for my face size and…read moreshape.

I went to Dr. Z for problems with dry eyes after a cataract surgery. You have to have 3…read moreappointments every month . They cost 275 dollars each and insurance does not pay for them . They heat the orbit of your eye and then express your tear glands . Then after those procedures you go back every year . The last two times I went in and again paid 275 twice my eyes stayed bloodshot continuously. I called and asked for a refund after I had an inside Sty that swelled my eye almost shut . Tried to call Canyonview and tried to get in , no appointments. So I called another eye Doctor that morning. I had to take a z-pack and he gave me an ointment (rx) and told me it was from a plugged duct ( that is what I was paying the 275 dollars for ) . It took 8 weeks and lots of pain to clear up . He put me on Miebo which I now have to purchase at 35 dollars a month . So I spent all that money ( complained about my red eyes on the last two visits) and never got a refund . Just don't go to Canyonview eye Clinic .

When Dr. Quesnoll was there it was great. After he left they dropped off a cliff. Pathetic,…read moreincompetent, disrespectful staff. I gave them three chances. I can't believe I stayed with them that long. They didn't deserve it. Time to move up.

Always great Professional service. Dr Piatte takes time with her patients to give them the best…read morecare possible .