The work performed was on 3-19-26 The company was called to…read morefind a major leak in my home that had caused my water bill to quadruple. I called the company around 2 o'clock that afternoon. I was told that they didn't have anybody available and if they were to show up, it would be emergency service I expressed I had a major water leak and told you dispatcher that it had to be fixed that it was major. The gentleman showed up around six nice guy., as a courtesy I took him down to the crawlspace just to show him you know how to get in and access and I went with him for a little ways only because I didn't wanna hurt my rehab from major surgery The gentleman went about 22 feet. I was showing him all of the condensation showing him that all the pipes were dripping showing him that the air-conditioning ducks were dripping that the humidity was 90%. All the insulation was dripping The technician looked up and said oh it's this valve as pressure regulator valve, it was barely dripping no more than the other pipes were dripping. There was hardly any water underneath that valve. There were several pools of water from the water dripping from other places, but hardly any water under that valve and there was not enough water to cause 5 to 600 gallons a day to be lost in a major leak, I mentioned this to the gentleman I said man are you sure it's a major leak? My water bill has gone up 5X oh yeah this is it I said well OK you're the professional go ahead if that's what you think it is 35 minutes later I paid $751 and was told that it was fixed no more leaks. I was told that the meter showed nothing running. Well, four weeks later I get my water bill and it's seven times quadruple... at this point I have to go into the house. The professional should've looked underneath the house completely all underneath the house but when you only go 22 feet of 100 foot Crawl Space you better you better have the right diagnosis.. because now four weeks later I had to crawl through the crawlspace through the mold through the wetness, got completely sopping wet with 100 feet under the house into 18 inches of crawlspace, mold, hanging down from the floor joist and water spraying everywhere out of a hotline, which is now I've been told is called a steam out which explained all of the problems that was going on. It was hot down there. It was humid. Everything was condensing water everywhere insulation falling down. So when I called them back to say hey, I found your Leak. They said all we will schedule it. We don't have anybody available. I said are you kidding me? Y'all were out here 3 1/2 weeks ago you charged me $751 now you're telling me you can't come out because of your error your misdiagnosis. . I guess they felt my pain and said OK. Well, we'll have somewhere someone there shortly. When they come out, they don't charge me a dime to fix it because they knew they were wrong. The last time they were there they wouldn't leave without taking my money, but they didn't charge me which means that knew that the company had mis-diagnosed They also gave me the name of a mold remediation company, which I called. Who knows how much this bill is gonna be it's at least into the $20,000 to $ 30,000range. If not more I have turned this over to Insurance. My deductible is $4300 , who knows how much more i have to pay . My house is in shambles. They're tearing it up as I write this complaint. I've lost my kitchen my laundry room, my hot water heater my breakfast my dining room room and it's soon to come into the living room. All the flooring has to be replaced. All because of a misdiagnosis.. I called the company and asked to speak to the general manager or the owner. I never got that call. They never called me back. I had to send an email and requested again. I get a sharp message from service manager, stating that they weren't responsible for anything. I called back again. Left another message for somebody to call me. Never heard from anybody. I had to send another email this morning stating to someone please call me back. I get a nasty text from a gentleman named Mike Fitzgerald said we've been trying to call you for days well they have my phone number on record. I don't know who they were calling, but it wasn't me. When I questioned him on that he goes well we had the wrong number so how can you have the wrong number when y'all called me and let me know that your plumber was on the way for the warranty repair and when you're dispatch people called me several times they have my phone number. How could you not have my phone number? You text me on my phone umber . He then started telling me that he would fight me in court to the inch degree to beat my complaint right out of the gate which I thought was terrible customer service.. he then said I know you're in the car business, all your sales people are alike and started degrading my business again the most unprofessional individual I've ever seen that runs of business. He kept telling me

I will never use fitsgerald again Pete Seidel 678-520-6459…read morethey charged $277 for a $15 dollar line 1hr labor been a facility eng for 45 years this is un acceptable the system is still leaking afraid to call again more high dollar call

Beautiful work. Great customer service. Highly recommended!!…read moreI have had several other contractors do work for me and this company was sugar the best ever

Considering everyday rain and multiple jobs in progress, I was pleased with scheduling and…read moreavailability. Communication could use improvement. Professionalism and skill set were on point. The crew that did the work was very friendly, informative and well prepared. We are very pleased with the outcome and would recommend this company.

Well I've got to tell you about this company and their employees. Never in my life have I ever…read moredealt with a company quite like this. Understand that 100% has no higher value except with this company and their employees. Considering what they did for us it was 200%. They installed a great A/C in our Condo. However there were issues no one could have foreseen. I know quite a bit about A/C so I totally understood the issues we had. I'm not going to tell you what they did to make this work because I don't want to have them to be taken advantage of. What they did do was never stop till they found and delivered a solution. That solution cost them the price of the A/C or more. It was never their fault. They treated me like I was their family. They have a so called salesman. Chuck. After going over our options I told him he wasn't a very good salesman since he never tried to sell me anything. He said read my card. It said consultant. That he was. Zero pressure. Come to find out he used to own a very large HVAC company but retired to move here to live close to his family. Just enjoys his work. I cannot imagine any other company that would go to the extremes they did. I could go on an on. Thank you so much!!!!!

My air handler went out and after researching and reading several reviews for Ferguson and on other…read morecompanies, Ferguson Heating and Air was my first call. I spoke with Jim Schmidt, after he listened to my situation he offered several options some within my budget and others that was manageable. He explained each option and also sent me email with the options. Jim listened and was very patient with me and answered all of my questions. We scheduled the diagnostic appointment, the tech was on time and very friendly, he answered all of my questions and gave me the problem from the diagnostic, the problem was my air handler and the air unit outside. I spoke with Jim about pricing and he worked out manageable price for the parts, labor and installation, after we schedule an appointment to fit my schedule. Upon arrival, I was greeted in a friendly and professional manner the techs explained to me what they would be doing and about how long it would take to complete the work. They covered my carpets and were very neat and quiet. I had a great experience. I would gladly recommend Ferguson services to anyone. Thank you both for bringing air back into my home.

Our flooring experience was absolutely superb! From the friendly staff inside answering our many…read moremany questions (thank you Michelle) to the installers that came out and worked diligently to have it completed within a timely manner, they were all amazing. I will recommend them every chance I get. We love the look of our floors.

They were so unprofessional. Sloppy work I had them come back to fix gaps I found (hardwood…read morefloors). I hadn't fully moved in yet but my furniture was set up. They installed Hardwood downstairs NOT upstairs. When I came in after they had left all my dresser drawers were opened like someone was looking inside them in the master bedroom (located upstairs). I called to let them know and they said it could have been one of the worker's kids who was a teenager that they had with them not cool. Luckily I had no valuables in the house yet. So people you have been warned.

Unfortunately had a very bad experience with Mr. Rogers today. I called for services due to the…read morefact I locked my keys in my car in error. I called for service and received no service rendered in the interim my car was damaged by the tool he was using the more he used it the more my car got damaged by him attempting to unlock the lock. I knew something was incorrect as he was working from the back door of my vehicle. On top of that he was shaking a lot had no idea what was happening. I took the liberty to call someone else and by the grace of God he was able to get my door unlocked with ease. Mr Rogers want to be paid for services not rendered and threaten to call the police on me I waited patiently for them to come. However he drove off after stating the damage he has done to my vehicle with no apology at all. My advice keep strolling it's not worth now I have to come out of my pocket to pay for this damage from a person who didn't even get my door unlock. I can't make this up!

Mr. Roger knows his stuff hands down. Don't expect friendship but what you can expect is the job…read morewill be done right. He IMO is the last of the true locksmiths! What he does really can be classed as being a craftsman. He is a straight up guy who's doing what he likes and getting people in locked out places. His price is not the cheapest and to be honest you really don't want the cheapest, what you want is a hired locksmith to get the job done! By the way he is not a locksmith dispatched service he is the locksmith with a physical address on Newnan!

I wanted to leave a positive review for APRIL, she works in the customer service department. She…read morewas very informative and patient while I asked my questions!

My husband and I are on a fixed income they have been great in helping us make arrangements to keep…read moreour services on, The customer service is awesome I talked to a lady today named Janie at customer service she was so kind and helpful, as well as the other customer service reps that have helped me on our account, Henry County Water Authority in Mcdonough Ga,Rocks I am a very satisfied customer, Sincerely Bonnie F.