Been a customer since 2005.
End of June 2017, I inadvertently discovered Protection 1 stopped monitoring my home alarm system in August 2016 although the company continued to accept my monthly fees from 2005 through July 2017.
I begged for my fees of 8/2016 through 7/2017 to be returned to me.
I went to BBB Nebraska and MN.
MN Attorney General and Federal Trade Commission for help.
Protection 1 sent me only 159$ back.
Then Protection 1 had the audacity to publish in a review that I was contacted by them.
Yes, I was called twice by Protection 1 and was told in no uncertain term that I would Not be getting one penny of my 382.00 in overlaid fees during the year my home was unmonitored.
The power of big business and one small customer.
Would rate a Big Fat Zero if possible.
They have my money and did not render service.
Meryl S. Brooklyn Park MN read more