Was in and out in less than 40 minutes! They ran the appropriate test quickly and prescribed…read moremedication. They still sent sample to lab to get tested, just in case it's anything other than expected. They were all great and super friendly! Refreshing when you're going in for pain/symptoms or not feeling well.

NP was fantastic, spent time helped my situation was very thorough and kind. I wish I could see her…read moreas a regular patient. That's when u know you get quality care. Thank you!

Very sick and calling immediate/urgent care centers to better understand wait times. Was triaged…read moreto front desk receptionist who simply said "We don't give wait times over the phone" and slammed the phone down to hang up on me. Guess I won't be going there.

Been coming here for over a year. Friendly staff. Labs are on ground floor, practice on 2nd. The…read moreMyNM mobile app (Epic EHR) makes it easy to change appointments, see results and send messages to your care team. NM supports most insurance plans. Helps to stick with a provider and their doctors and easily share your medical history and results. Several doctors to choose between to be your primary doctor (PCP).

I spent 13 hrs. in the ER waiting to be seen by the doctor. I was having chest pains and shortness…read moreof breath. I was evaluated pretty quickly. It included blood pressure, EKG, blood work, urinalysis, etc. This ruled out a life-threatening emergency . I was reevaluated every few hrs or so. At that point, I could have left since a heart attack was ruled out, or I'm sure I would have received immediate care. A triage nurse has extra training in emergency evaluations. I was seen by the doctor after 14 hrs. of waiting and then admitted for two days. This is just my opinion. I think a lot of the people in the ER could have gone to an urgent care or waited to see their doctor the next day. Some people did leave. I guess they decided they weren't that sick. The wait time is ridiculous, but what can the hospital and staff do when people keep coming in. There are also ambulances coming in as well. The staff did their best to make people as comfortable as possible. In my opinion the staff work very hard to take care of the patients. I don't know what the solution is, but I do know it's people much higher up that need to fix the problem . It's sure not the staff.

What a mess. My husband brought me here first for the lumbosacral root pain. The ER was packed and…read moreI sat in a wheelchair with horrific muscle spasms. The staff were somewhat attentive. The ER doctor gave me a muscle relaxer but nothing for the pain. After being discharged, I suffered three more days before my husband took me to the ER in Indiana where I was admitted for 7 days. Go figure.

I really like my nurse practitioner as well as my doctor. When I have a scheduled appointment I get…read morethere and I'm called on time and never have a problem in the office at all and they're very helpful.

Excellent! Can't say enough positive about this group and Dr. Beckmann. I've never had a problem…read moregetting in for an appointment for myself or my kids, even when urgent. Dr. Beckman is so thorough and takes time to answer and address any questions or concerns. The office staff is kind and friendly. We feel very comfortable in the office and confident with Family First!

Bunch of incompetent workers. Because i previously HAD a medical card and now as of January 1st…read more2017 have United Health Care, they didn't want to see me. They didn't even ask for my member ID number for my insurance. They were just quick to turn me down. How unfair! All i needed was a physical to start my clinicals for my nursing program and they refused me. My appointment should've never been scheduled in the 1st place. I was told the day before my appointment that i wouldn't be seen.

I scheduled an appointment online and received the normal text reminders confirming the…read moreappointment. When I arrived, the receptionist was unable to find me in the system and questioned whether the appointment existed. After I showed the text confirmations, she confirmed I was at the correct location. Unfortunately, the facility wasn't able to honor the appointment and told me I would need to reschedule, even though walk-ins were being accepted. I understand the receptionist was following the process and doing her job; however, there did not seem to be much effort made to see whether there was a way to accommodate the appointment despite the scheduling error. The issue appears to have been with the system or scheduling process rather than the individual. I ended up missing a few hours of work, which was disappointing.