Check your monthly statements to avoid being not contacted like we did for 12-14 months. My husband was at work and receives a random call from Janet Tu. Not even introducing herself or what the call is for, asking for full payment of $5000 Or $6000 to be withdrawn from his account to cover the cost for Escrow! He was like what! Props to my amazing husband for being on top of every bill and proof! Why are you waiting 12- 14 months later to call us about the payment, when we never received any calls, letters, emails in regards to this? Asking for negative balance to be paid and raising our mortgage! Yeah, no' Your bank dropped a ball, simple as communicating and sending a letter or email! We literally have nothing that shows us that our escrow was in negative for someone who is on top of their bills and checking emails. My husband is a pretty organized person and it would be hard to believe he missed this! This was a total surprise and shock! Makes me really nervous to bank with them and I have lost all trust after today! I believe by California law; Your mortgage servicer is required to provide you with an annual escrow account statement within 30 days of the end of each escrow account computation year. * This statement should outline the activity and balance in your account and may include the previous year's projection or initial escrow account statement. * The servicer is also required to perform an escrow account analysis before providing this statement. Did you do any of this? Absolutely no! I'm not asking for a Yelp review apology. read more

Worst experience ever. I have been doing business with Provident Cu for probably 20 years. In the past things went fairly smoothly but this last experience which was transferring a loan from one property to another in a 1031 exchange was beyond ridiculous. The back and forth and continual requests for docs which I had already submitted was unbelievably frustrating. It took 2 months of back and forth because it was "complicated". My father has a trust and as the surviving spouse was selling one property to purchase another and so doing was moving the loan to the new purchased home- how complicated is that. Provident marketed this loan as transferrable but I believe due to the low interest rate they did not want to transfer it so looked for excuses. It was a nightmare even though I had a banking relationship for years. Will not be going back. read more

They people are all Very nice and patient. The person helped me and took their time to answer all my questions.

I highly recommend Provident CU! I have been with them for 10 years and all my cars have been financed by them! I came in and had the my application approved in less than 30 mins by Brianne Nolasco. She was quicka efficient. I got my brand new car less than 24 hours later. Sealed and done with exactly what ask for. Highly recommend Brianne! read more

Provident Credit Union has taken good care of us for many years. Recently, we worked with Ashley Niba to secure an auto refinance and credit cards. I had been under the impression that credit union rates weren't as good, but we got amazing rates and terms, and the process was so simple, so I HIGHLY recommend that you reach out to Ashley and see what she can do for you: ANiba@providentcu.org read more

I have had a basic account at Provident Credit Union in PAlo ALto for years. I have never had a complaint and I certainly do not now. Recently I took out a loan. From the first encounter with Ashley Niba and through Brianne Nolasco, Tao Ginn and finally Cedra Stickland, the process has been easier than one could hope for. Besides the actual loan agents' help, attendant helpers were available. I needed, at one point, directions to a particular place and yet another employee in the Sunnyvale branch found the place and printed out the directions. And,as a follow up, I needed some questions answered and there was Ashley Niba, still kindly available to put me at ease. read more

I had a great experience working with Anna, who made the refinance process very seamless. Even though I was refinancing two vehicles, and have a very busy schedule, Ann made both refinances simple and straightforward. Fortunately, I ended up saving approximately $400 a month because of Provident! read more

My wife and I recency visited the Palo Alto branch to get a replacement ATM card as well as make an international wire transfer. Kash was helpful, courteous, and took the time to walk us thru the process for getting the money to NZ - no simple task. Her expertise was very helpful in explaining the differences between transferring in USD vs NZD, which helped us save some fees from be assessed by the receiving bank. While there were a few hiccups with getting the transfer completed, Kash kept us informed and worked with us to make sure it got done. They even waived the normal transfer fee because of the issue. You can't ask for much better than that. read more

'Had the pleasure of working this week with Kashish "Kash" Shah, Personal Account Officer, at the PCU San Mateo Branch. She made transferring balances from high-interest rate credit cards to PCU's lower rates credit cards an easy and enjoyable experience. Kash was courteous, friendly, attentive, and responsive. 5-Stars are well-deserved. Thank you, Shah. read more

Khashish Shah has been a pleasant person to work with throughout my auto loan process. She was able to get me one of the lowest APR rates better than financing through the dealership. She was extremely patient with my questions and knowledgeable in explaining thoroughly the process, paperwork, terms, coverage, practically anything I had questions about. She made it super quick and easy to open up the account. I highly recommend Miss. Shah for your financial consulting. read more

My experience with provident credit union has been amazing. Ashley were very pleasant and helped me to apply for the credit card and do balance transfer. She kept me informed along the way.The whole process were smooth and quick. Thank you ! read more

I've never been a member of Provident Credit Union but my experience at this particular location was remarkable enough to warrant 5 stars. I'd made an appointment online to get an auto loan refinanced and unfortunately my appointment was never recorded when we came in. Yet, Ari and her team still managed to find time to get us a slot immediately and were able to help us out with necessary questions regarding refinancing. Ari went above and beyond while answering our questions and her advice was practical enough to convince us that she had our best interests in her mind. We left this place as happy and grateful customers and are sure to return back in case we want to move ahead. read more

Kashish helped me purchase a new car and refinance our other car. She made the process easy and gave us outstanding rates. I saved a lot of money, gained a great credit union to bank with. Huge positives: Getting to work with Kashish (She is wonderful)! Everything was done via docusign. Way more competitive for interest rates than any greedy bank. 100% online functionality, great online user experience. Got another credit card with a nice high limit as a benefit. Partner branches and ATMs in my city. Very nice branch in Palo Alto, very upper class. Just all around positive vibes working with this credit union. Kashish made the process so easy and comfortable. This is the best banking and car buying experience I've ever had. I won't buy another car first without consulting with this credit union. PROVIDENT CREDIT UNION IS MY CREDIT UNION!! read more

I've been with Provident CU for years! They take wonderful care of all of my banking needs. I highly recommend them!

So we came in at 1:45 pm on a Saturday afternoon to open a new account (bank closes at 2 pm). Bank teller was generally polite but informed us we would have to come back another time since it was so close to closing. We told her that we both work during the week so that would be hard. She offered to do some of the application process by telephone during the week but we would still have to come in. Alternatively, if we started online she said it could take awhile to get it finished since we would be "in a cue". Finally, brief discussion about their CD-like products seemed to suggest that talking to their investment specialist could significantly increase the percentage over what was advertised in a big poster next to the tellers. Honestly, not a good first impression. read more

I have banked with Provident Credit Union since 2011, and I continue to bank with them while living on the East Coast. I have chosen to remain with Provident, for a number of reasons, one of them is the great customer service they consistently provide. Recently, I had a difficult time finding a bank or credit union on the East Coast that could provide me a cashiers check, because I did not have an account with a particular bank or credit union. Brianne Nolasco helped locate a credit union near me who could assist. Her willingness to assist me on the East Coast from Provident Credit Union's location in Palo Alto is an example of the great customer service they provide, and why I will continue to remain a member. Thank You Brianne! read more

Amazing service. Don't waste your time anywhere else, Brianne and Ashley were nothing short of wonderful to work with. Honest, responsive, transparent, and you can tell they truly care about your financial well being. I have worked with many financial institutions and I can say by far, this is one of the best experiences we have ever had. read more

We applied for an auto loan through Provident Credit Union Palo Alto Office and Ashley Niba provided excellent service. She went above and beyond and helped us increase the loan amount and she was timely and very responsive in dealing with the complex loan scenario. We have been customers of the credit union for many years and Ashley made sure that the loan went through successfully and dealt with each hurdle gracefully. While Ashley was out for one day her colleague Brianne Nolasco stepped in and picked up the ball smoothly and completed the tasks for that day. Thank you very much Ashley and Brianne - you have set an example of exemplary customer service and Provident is lucky to have both of you on their team. read more

This is my 3rd car loan for provident. But this last is most complicated. Due to the pandemic, covid makes everything difficult. Both Ashley And Mina helps me from start to finish. Both of them are professional and dedicated. They really help me with the process. This will not be my last one. I would love to go back with Provident. read more

Enjoyed my experience talking with Ashley in the call center. She went above and beyond to assist, called me back promptly and coordinated an in person resolution at my local branch. Thank you! read more

This review is for Ashley Niba and Brianne Nolasco. Opened an account for auto loan, and only had an excellent experienced. Ashley and Brianne, went above and beyond to help me get my dream car. For only two days from opening an account to getting preapproved, I was able to take home my brand new car. Both Ashley and Brianne are very professional with what they do and I was able to do everything by phone with no hassle. Buying a new car is a really big decision, and they made everything easier for me. They answered all my questions and worries with no hassle. For such a short amount of time, I was able to take home my new car this Christmas. Thank you Provident CU! Will definitely recommend PCU to friends and family, who needs help with their finances. Thank you Ashley and Brianne. read more

I am so excited to have found Provident CU and Kash! She helped me, almost entirely remotely, diligently, personally and effectively to refinance my car. Their rates are amazing and their fees... wait, WHAT FEES!? Kash helped me find the right loan, a great interest rate and even helped me bump my credit limit by finding me the right credit card in addition to my refi. If you're thinking about going through a credit or loan service online: beware hidden fees, even if you ask! Contact the professional team at Provident Credit Union and let them work their low-hassle, no-pressure magic for you. Saved me thousands on the life of my loan, and additional HUNDREDS in hidden fees from the other providers I explored. read more

The main Branch manager Brianne is one of the most professional ppl with provident. If you need anything, this is a the bank to go to. Had a bad experience at another branch with someone else trying to get an auto loan at the Hayward branch on foothill (don't go there). Everyone at the Palo Alto branch are professional and get sh*t done. Thanks again! read more

I love having the direct communication with the branch which is why we continue to maintain our account at this brick and mortar branch even though we have moved away. Ms. Shah was extremely helpful in figuring out problems with our incoming wire transfer and provided direct and quick communications. She was polite, considerate, and very very responsive. Keep up the great work Ms. Shah, we are lucky to have you. read more

Provident is an excellent local credit union. Ashly Niba was extremely helpful in migrating my credit card.

The staff are very friendly and helpful! Their interest rate is very low and their service is great

Have been a member for 15+ years and love this bank. Strongly recommend for working professionals.

This bank has a awesome team and a dedicated staff specially Ashley Niba in refinancing my Car .Really thankful all that team .

My husband have had a relationship with PCU for over 20 years and we have always received courteous and professional service there. Yesterday I opened a youth account for my new grandbaby and Ashley Niba was very helpful and prompt with information, recommendations, and results! I really recommend Provident if you would like a personal touch for your banking needs. read more

I am a new member to PCU (as of August 2020) and when I walked in this morning, Kash was extremely helpful in answering my new auto refinance loan questions. I needed to take care of the autopay and she was happy to help. She was patient, kind and very courteous. She also answered carefully all of my questions regarding a new credit card and took me the through the steps I needed to make a decision. Kash also answered the phone directly when I called having additional questions after leaving the branch and she took the time to help me with them. I will go back in there to complete the paperwork later and trust that she will be ready for me and greet me with a smile the same way she did when I came in first thing this morning! Overall, very satisfied! Great service! read more

Very happy with provident, highly recommend Kashish, she help us to get a loan for our new car and answered all our questions with a lot of patience and excellent knowledge read more

Excellent customer service when you speak to Kashish Shah. She helps you find the lowest interest rate for you car by all means.

Kashish was very competent, patient, & helpful through our process. Highly recommend Provident Credit Union & Kashish. read more

I have change my account for wells Fargo because this agent on provident they are more helpful but i have so disappointed because i spent in the wait area more den 40 minutes an the agent just looking us with no costumers helping I don't think is professional. read more

Disappointing, no greeting, long lines, One bank teller and not friendly. I frequent Chase bank because that's the bank my job uses and it is night and day. read more

I am a new member of Provident CU and very delighted for doing so. From the time I met Ashley Niba (Los Gatos branch), who was so gracious and professional in handling my needs, I knew right away I was in the right place. An experience like this gives every customer the confidence he needs to look forward to a long term financial relationship with Provident CU. More power! read more

Ashley did a great job helping us through the auto loan application process and answering all of our questions. This is my wife and my first experience with Provident Credit Union and so far it has been great. read more

Ashley is Super helpful . Shes very kind and patient. Thank you Provident Credit Union. Looking forward for more business in the future. Highly recommended to friends and family. read more

Second time I've secured an auto loan with Provident, but this time around working with Ashley fantastic. The process was very smooth and did all she could to get me the best deal possible! read more

Service was quick and professional. Worked with my unique situation and found sufficient solutions to all potential speed bumps. Free accounts with incentives for new members! 10 out of 5 stars! Thanks Ashley (helping out at Hayward branch) for all your help! read more