What ever goes wrong with the bank and atm I can go to any chase bank in daily city is fast and…read morequick and just go home easily to get cash weekly..

A solid bank with a convenient ATM. Parking can be a little tight, but the incredibly helpful and…read morefriendly staff more than make up for it.

I visited SFCU med center branch to withdraw cash and also wanted information about auto loan…read moreprocess. Zainaba was extremely helpful . She took the time to explain the auto loan procedure in detail and also introduced me to the referral program, showing how I could earn extra money by referring friends. She also explained the credit card benefits and rewards especially had rewards which I found very valuable. I was truly impressed by her patience and the way she presented all the information in a clear and easy to understand manner. Thank you , Zainaba for the excellent service

Vanessa was great and very attentive while helping me. She was simultaneously helping the woman…read morenext to her who I think was new because of her questions, but Vanessa never made me wait or feel like I wasn't being taken care of. I will be coming back exclusively to talk to her!

Great customer service Derrick Slaughter was very helpful…read moreand really appreciated Will always recommend Stanford credit union

Excellent banking service, excellent fees and conditions and super helpful team members. Their…read morerelocation package for incoming expats is unparalleled. Our contact person has been Jeanine Hansen, and she has been extremely helpful and supportive, accompanying us from day one while we were still abroad all the way into us becoming regular on-site customers. I will definitely recommend SFCU to my friends and family!

After a case of fraud and identity theft, I went into the Palo Alto Wells Fargo to help rectify and…read morerestore my banking. The staff spent two and a half hours going through my accounts, and listing out all the regular ppayments that I would need to update. I'm profoundly appreciative of their efforts.

Takes hours to close a simple account. On site "banker" has no authority to verify documents nor…read moremake a decision without lengthy (1 hour +) phone support - essentially a clerk.

They don't have bathrooms for customers! I had the leave before they could help me. A serious waste…read moreof time. The staff were very friendly, but could not compensate for upper management's poor decision making to remove the bathrooms. I don't trust Wells Fargo to make good decisions.

"The new retail banker where the tellers are is not very friendly. Even for a simple check deposit…read moreto our Wealth Management account, they asked for ID, questioned where I work, and acted suspicious."

Staff and tellers do not know their products, they have only basic skills, they don't speak English…read morevery well and they are selling CITI BANK, promotions and propaganda and not helping the customers are protecting them.

Good service friendly staff parking can be difficult to find at times . Neetu, Ali and Tripti are…read morevery helpful .

I had a disappointing experience at Bank of America during my recent visit. The bank teller's…read moredemeanor came across as judgmental and snooty, which made the interaction uncomfortable. Honestly, she needs to get over herself--you're literally a bank teller.... A little professionalism and common courtesy go a long way, and it's not too much to expect respectful, friendly service when handling personal financial matters. I hope to see improvements in the future because every customer deserves to be treated with dignity, not condescension.

The branch manager here (ANJULA NIGAM) mistakenly gave my account access to someone I didn't…read moreauthorize for. Serious breach of trust and security -- DO NOT trust this person for any financial matters. Will never visit this branch again.

We came in on a Saturday afternoon without an appointment to do name changes across our 15…read moreaccounts, and Melanie spent over an hour helping us through the process with unfailing patience and kindness. When we hit a roadblock, she figured out a creative solution to allow us to get the job done anyway. Could not recommend Melanie, or SFCU more highly. Thank you!

Juan was super helpful in getting me a loan when I was a freshman. I have a complicated issue where…read moreit made it difficult to get started and he helped solve it. Highly recommend him for FLI students and students in general. Since then, he's also helped me with auto loans and he's well involved in the community. Would give him 6 out of 5 stars if I could.

Check your monthly statements to avoid being not contacted like we did for 12-14 months…read more My husband was at work and receives a random call from Janet Tu. Not even introducing herself or what the call is for, asking for full payment of $5000 Or $6000 to be withdrawn from his account to cover the cost for Escrow! He was like what! Props to my amazing husband for being on top of every bill and proof! Why are you waiting 12- 14 months later to call us about the payment, when we never received any calls, letters, emails in regards to this? Asking for negative balance to be paid and raising our mortgage! Yeah, no' Your bank dropped a ball, simple as communicating and sending a letter or email! We literally have nothing that shows us that our escrow was in negative for someone who is on top of their bills and checking emails. My husband is a pretty organized person and it would be hard to believe he missed this! This was a total surprise and shock! Makes me really nervous to bank with them and I have lost all trust after today! I believe by California law; Your mortgage servicer is required to provide you with an annual escrow account statement within 30 days of the end of each escrow account computation year. * This statement should outline the activity and balance in your account and may include the previous year's projection or initial escrow account statement. * The servicer is also required to perform an escrow account analysis before providing this statement. Did you do any of this? Absolutely no! I'm not asking for a Yelp review apology.

Worst experience ever. I have been doing business with Provident Cu for probably 20 years. In the…read morepast things went fairly smoothly but this last experience which was transferring a loan from one property to another in a 1031 exchange was beyond ridiculous. The back and forth and continual requests for docs which I had already submitted was unbelievably frustrating. It took 2 months of back and forth because it was "complicated". My father has a trust and as the surviving spouse was selling one property to purchase another and so doing was moving the loan to the new purchased home- how complicated is that. Provident marketed this loan as transferrable but I believe due to the low interest rate they did not want to transfer it so looked for excuses. It was a nightmare even though I had a banking relationship for years. Will not be going back.

I have a small business on California Ave in Palo Alto. I stopped in to Citibank to ask to buy a…read moreroll of quarters and was refused because I do not have an account here! The bank is basically empty yet would not sell me one roll of quarters. It is clear to see why the customer satisfaction rating is so low here.

Always good and friendly service at most branches especially Woodside Road Branch , whenever I need…read morea statement or to check a posting on my accounts, so kudos to them!