This branch always delivers incredible service and meets or exceeds my needs and expectations.

Couldn't say anything negative about this branch! The employees are amazing, knowledgeable and professional. Provident has been my bank for about 10 years and they are excellent. read more

Great service from Daniel and as a long time member, provident is always a pleasure to work with

Aaron and Daniel were extremely helpful, even though I had barely any time, they worked super hard and were really nice

Have been with this credit union for nearly 20 years and it's been the best experience. Everyone who works with Provident is extremely helpful and questions posted to them are responded to quickly and professionally. I like banking in my own community and have always gone with credit unions over banks. Their checking and savings accounts are good values and I trust this organization. My last experience with Fred Palmer was super helpful and I found a great option for long term savings with him. Thanks, Provident CU! read more

I have been going to this credit union for over 7 years...friendly folks, solid care, and good APYs.

While the San Mateo Provident is great to work with, the 800 number, where one tells what to do with expiring CDs, is awful. The Customer Service is terrible on the phone. For the last 18 months I've had more than 5 and less than 10 CDs expire, and not once was my 800 call responded to promptly. Today, 29 January 26, I've made 2 attempts to reach a person unsuccessfully --- on hold for 20 mins and on hold for 10 mins. Both times I had to hang up due to important calls on another line. They made it difficult to get your own money back -- they automaticallly renew the CD if you can't make contact. Stay away if you want customer service on the phone. read more

I've been a member for many years, and my experience has been excellent; Daniel, the assistant branch manager, has been very helpful in addressing my issues, and he is kind and listens attentively to my concerns. read more

Fred Palmer was very friendly and fully addressed all the questions I had. He opened the account very quickly and efficiently.

No waiting, it was quick and Dan provided excellent services. I always enjoy using this branch for my banking needs

Marcela Bersonda has consistently given me excellent and personalized assistance during every visit to the Financial District Branch. Thank you, Marcela! read more

Alex and Erika were great help today. Always friendly and professional. They have the cheapest loans around too.

Alex was great-- so helpful with my list card problem and suggesting a CD-- good idea. He made problem solving easy.

Great service from Daniel Fred and Alex I come often to Golden Gate Branch it's convenient to just walk right over

I've been a menber of Provident for years, they are always helpful in all my banking needs. They are responsive and detailed oriented in all aspects of their work. I highly recommend Provident Credit Union! The Golden Gate Branch is great! read more

The staff here is incredibly helpful. I especially appreciate the assistance from Erika, who helped me with issues outside her area of responsibility. That says a lot about the customer relationship culture of this company. read more

I really like Provident Credit Union!!! Thank you Golden Gate Branch - Fred, Alex,Daniel and Erika!!!

Their fraud department and the head of fraudulent reporting is the worse. They don't listen to their members even with concrete evidence there is fraud in their account. They work with the vendor instead of their members. As soon as I can I'm leaving this banking institution as they are the worse! Even go as far as saying you do a fave recognition to sign up for services and that's why they won't refund your money! All bull shit prescribed. Beware folks. Don't bank with them. They have shit rates no one can use as well read more

I went there to solve a situation, and Mr. Palmer helped me with professionalism and attention and I am grateful for this.

Wow! All I can say is that the personal connection and experience with this credit union have been amazing! Thank you, Fred P., for working with me and keeping me informed every step of the way. read more

Would be five stars but for the indifferent federal tsa quickly rude and demanding just to get to the depository

Mr. Frederick P. was such a great help and knowledgeable. What I thought would be a big headache or complicated issue, he was able to help me resolve my issue immediately without any delays. What a relief! He has a friendly smile that is very welcoming which makes customers want to go to him for help! I really appreciate his assistance and would highly recommend Provident Credit Union Bank to all my friends and family for all their banking needs! read more

Great service and really helped me out! I am on track to have a great rest of the year financially with Provident's help!

This bank office branch is wonderful. Staff is always very helpful friendly prompt and there is an ATM machine right outside on 2 floor lobby in building. This credit union offers great interest rates for car home loans and possibly other loans I'm not even from him with. I've switched over to them from big banks and I am never going back. Great for daily banking as well read more

Provident Credit Union - Great bank and amazing staff - Banks & Credit Unions Near Me - San Francisco, California

We got a car loan through Provident and they were amazing to work with. They did their best to help us especially our lender Anthony Escobar. read more

I have never had a better banking experience than at Provident Credit Union's Sacramento branch. This is due to the excellent leadership of Tuan Le, the branch manager. Tuan's team are helpful, courteous, and efficient. Credit Unions are a better alternative to regular banks. Tuan Le and Provident Credit Union Sacramento branch make for the case for joining Provident Credit Union. read more

I was told joining the credit union had advantages. I haven't noticed ONE and I've been with them for about 13 years I've probably been overdrawn once by $.99 and I haven't been able to secure a loan for a car or personal. The only reason why I stay here is because all my accounts are linked up and I would have to change everything. In the bank tellers are pretty nicer but that's about it. Parking is horrible at this location as well. read more

Ms. Mercy Bersona is the best person to reach out. She helped us on the processing of out car loan. As a newbie in the US, we don not have any idea regarding this matter, we gave all our trust to her and she didn't took advantage of it. Kudos to this woman!!! read more

I am really sorry to have to write this post . My mother recently passed away and I am trying to access her funds . I have supplied the appropriate documents including the death certificate. It's been over 40 days since my moms death has been noted . No one has reached out to me for updates . I have had to call several times. I keep getting the same answers and excuses. This is supposed to a wonderful place to bank with awesome customer service . Well not today and not ever this whole experience is still unresolved and has been awful. read more

Hi,I'm customer in provident C.U. branch Sacramento st. I to say a Awesome crew and they smiling at all time.Any question have answer,specially to Sister Marcela Bersonda she's the best for me. Thank you so much guy's more power!!! read more

Erlinda Mey, Assistant Branch Manger, documented my loan for an automobile...seamless....easy....professional! She walked me through the rates, secured a good payment, following up with phone calls and emails. When I was running late and cautious on Covid-19 Stay Precautions, she met me outside of her work office outdoors in an open space. I signed the closing paperwork which she provided for my review. She was patient, quick witted and professional. Post loan signing she continues to answer my questions. read more

Customer service was so well informed and helpful! Marcela Bersonda spent hours with me, patiently going over the many requirements and complex documentation for an international opening an American bank account. I am so appreciative of all her support and ongoing assistance. read more

My co worker recommended that I look into getting a loan with Provident Bank as he got his loan with them. Since this would be my first loan after a college loan, it was a bit nerve wrecking learning about all the little details and pay back options. I went in and spoke to Ronaldo, he was really easy to talk to and what seemed like he was happy to answer all my questions. I appreciate the time. read more

We have banked here for over a decade - and the PCU's service have become an atrocious joke. Their folks are do not call back, do not assist you, their website if misleading by stating you can open an account online, when in fact, you have to email them the application for a minor account or go to a branch. The new account area is the ABSOLUTE WORST experience and consumer lending is not far behind. I have not had this poor of a service experience in years and am STRONGLY urging all PCU members to RUN! This is no longer a great place to bank--- I give them equal footing with Bank of America and Countrywide Mortgage Company. Looking for a new banking home immediately. read more

(Pre review. You're going into a federal building expect high-level security maybe a level above an airport. Gruff guards who failed to address me as Mrs Miss or Ms automatically called all males Sir, yes I pointed that out to them. Had to take off hat pumps watch pearls. Got patted down.) Always wanted to try a credit union have a couple bank accounts and mortgage. Edwin the manager is nice the process was comfortable because some bankers are paranoid or weird he was very cool. I deposited a nice check into a new savings account paid $20 to open it and look forward to a smooth relationship doing more business in the future with Provident Credit Union. So far so good. Who needs banking drama? read more

Been going here for years - friendly folks, great service. Going to the location at the federal building sucks though, needing to take shoes off, belt, phone etc. and go through a metal detector just to get to my bank sucks. Ya feel me? read more

I was actually there looking for an atm to make a withdrawal and I actually looked at there services and I was very interested When I came in that day it was almost closing time but the bank manager was very nice and said he will set up a meeting with me the next day , I have explained my situation and was inquiring If I would qualify to open an account and the next day when I went back they were very welcoming and also very attentive. I would recommend this location of you are opening a new account or doing transaction staff is very courteous and very pleasant. read more

I applied for a checking & savings account online and heard nothing back. A month later I went came into this branch and was told by Erlinda that she could see the application but because it was a month old I'd need to complete a new one. I asked how long would the application take since I was at work and was told about 20 minutes. She then requested a copy of my driver's license and told me to send a copy of my lease and I was done. Soooo no application huh? It's now 16 days later and I still haven't heard from them. I called today to speak with the branch manager about their follow-up game being trash. He stated he would look into it placed me on hold and came back to state the application was denied but he cannot see why. I asked if I would be receiving documentation in the mail this time and he stated that I should be and that he would follow up with their Risk Management department regarding the account. I'm pretty sure I won't hear from them again unless I follow up so I'll call back in about a week. read more

I would like to send a special thank you to Erlinda Mey for her help this morning. I had to make several transactions, fill out some paper work and get cash. She was helpful and patient with me on a Monday morning. Even though I thought it would be a hassle going into the federal building, she made it worth it. Thanks Provident and Erlinda. :) read more

I would like to commend Marcela Bersonda from assisting me on all my loans. From Start to Finish she is there, a person who really care for her clients. Personally on my opinion she deserves a great credit. Thank you Provident you really provides good service. Erwin read more