I've been here twice to take out money. With plenty of parking this location receives a five star…read morereview.

I continue to get amazing service here at the Wells Fargo in Half Moon Bay…read more Today was no exception. I came in because Wells Fargo returned a royalty payment, for my newly published book "A Father's Day," coming into my account. Jasmin was incredibly kind, helpful and patient with me as I asked questions. Anyone can see by my reviews that I am a tough customer. I EXPECT a certain level of service as it's what I do. I never expect anything that I wouldn't do for a customer. Period. But, the more I come in for in-person banking, the more impressed I'm getting with how they operate. In fact, one of Jasmin's peers even tried to help as Jasmin was troubleshooting with me. If you bank anywhere else on the Coastside, I urge you to switch. You won't be disappointed.

No time to write! --------------------------------------------------------------------------read more

Oh no! What could improve ? The entire credit union! Yall trick folks left and right and scam…read morepeople with fees with ZERO accountability. No one has proper training and you expect clients to pay for your mistakes or lessons . Then think it's funny to go back and forth with a client as if you're in high school instead of following protocol. Rules are in place for a reason. "JR" ""hun"" you might be in the wrong field.

This Bank of America is the worse in the Bay Area! The manager is rude and doesn't know anything…read more I have tried to call for the past 2 weeks no answer and it's so upsetting so I just drove to San Mateo.

This branch moves painfully slow. I usually go to the Redwood City location and they are fast and…read moreefficient. If you have any large deposits, prepare for this place to take twice as long. They double count the cash and sometimes triple count it. They also stare at each check way longer than necessary instead of just entering it. Redwood City gets everything done in about ten minutes. This branch takes twenty minutes or more.

The employees at Tri Counties Bank are great. Needed change and even though I do not bank there…read moreand just moved into the area, they gave me change, where Bank of America down the street turned me away. I will highly recommend Tri Counties Bank to my friends and family. A little kindness and respect goes along way.

Sonya is the best! This is a personal bank service like the old times! I've been with them since…read more1999!

Terrible customer service, took hours to achieve no solution to a hold on funds. Teller, I believe…read morehis name was Avez, took 30 min to "pretend" call another branch for a solution. I ended up leaving. Terrible terrible customer service at this branch

This branch has always been super helpful for me especially right at closing a couple of times…read more(sorry to the staff!) shout out to John the branch manager, who helped me in a tough situation. I really appreciated his kindness and positive attitude.

Ashley B assisted me today to get my bands up. Take a look at the spread. Going to have a great…read morelunch now. Thank you monterra credit union to keep my stash secure.

Nice people but again, 2 tellers and 12 people in line. People leaving rather than waitread more

I'm not a fan of this branch. The parking lot is in the back and entrance to bank is in front…read more The only ATM machines are inside the branch. No machines outside. You'll need your card to get inside after hours to access any machines.

Even though I've been here a few times in the past, it's still not my regular banking location. I…read morehad 3/25/24 Zoom meeting set up with Issa Kaleh based on recommendation from Officer Relationship Banker (Saltanat Mambetova) from 3590 S El Camino Real, San Mateo, CA 94403. I needed to open an IRA account for tax purposes. Logged in on Zoom and on time on Sat 3/25/24, but stalled in the beginning having waited on my mother to join our call. When that didn't happen and after repeated the follow up instructions with Issa that he'd email me the instructions to set up a Traditional IRA account online later that night, he didn't. Called him on the following Monday, promised me the same thing he'd email me pre-signed templates that day and he didn't until I called back two days later on 4/10 since my mom had deadline to e-file my tax by 4/15. I called him a second time to follow up that he clearly didn't know what he was doing and if he could assign me to someone else. Issa quickly apologized and reasoned that he was having computer issues and ultimately the reason for delay. Bull. I made it clear to him I did not live with my Mother and she didn't have a printer at home so to email the pre-signed templates was ultimately the quickest way to transfer the information and bc my mom was not tech savvy and did not know how to navigate the online banking, email would've been efficient. Instead of wasting everyone's time, all Issa had to do was say he couldn't mail a hard copy or email me premade template(s) in setting up a Traditional IRA account, versus giving me the run around. Issa's title on business card reads Vice President of Investments for Private Clients. With my experience, he could've been a bit more professional and transparent (Not sure how difficult it was to process a simple request I had!) Next day I take time off work to go to Fidelity (having remembered I had an existing IRA account) and all customer service had to do was print out a copy of my Traditional IRA account. That was accomplished within minutes, no hassle. I was even informed setting up accounts via Zoom calls was fairly new and suggested going in person was much more reliable. Immediately after my stop at this Fidelity location, I go to my regular Chase bank location and again, I was approached with some bullshit I needed to invest 100k to open a Traditional IRA. I didn't buy into this as I had initially put in much less to open a Traditional IRA account with Fidelity in 2019/2020. Made me realize Chase was only after the 1% commission had I invested 100k to open a Traditional IRA. Chase, as a private client of yours, you have always provided excellent customer service until this point. We can keep this relationship going so long as you fire all the incompetent bankers as needed.

Norma was incredibly helpful with getting my cards reordered after I unfortunately lost them! She…read moretook action immediately and precisely to make sure all necessary documentation was taken down and that the matter would be solved quickly. Very appreciative!!

We've been Provident customers for many years now. Had a great experience with Norma getting our…read morenow-teenager set up with youth checking as she steps into greater responsibility with her own finances. Glad to have Provident as a partner in this.