*they deleted their Google review page because they had so many poor reviews. Noticed mine was no…read morelonger there so posting here so others.* I owned a condo unit managed by this unfortunate excuse for a property management firm for several years and have nothing good to say. It seems that even 6 years later based off these Yelp reviews nothing has changed :) Below was my original Google review: They just suck at their job honestly. Can't even do the bare minimum(customer service, maintenance etc). I spent 5 years in a building managed by them and struggle to find any positive experiences I had. If you had any doubt before about how unprofessional they are just go ahead and look at the snarky replies they leave to the other unhappy people here. If that's how they are behaving on a public forum you could imagine how their personal dealings with customers go. They'll point the finger at anyone but themselves and even have the audacity to be rude over email over the most benign matters and that's if they bother to reply within the week. At this point I think they have to purposely make everything harder to get done by playing dumb and just being unhelpful when assistance is needed. Rather frustrating that people actually employ them and I'd suggest anyone looking at buildings managed by them to steer clear.

LMS has been a huge disappointment since moving into our townhouse complex in 2024. a simple…read morerequest to have a garbage bin for renovations took weeks to resolve. other maintenance request can go unanswered and neglected to the point of personal property damage (which of course, they're no responsible for which is convenient). I also had the displeasure of serving on the Board of Directors under this company for about a year and I had to step down because we'd go months without any form of communication. Questions are answered sparingly, if at all, and often require further follow up to get more information. If you're looking for a property management company, go elsewhere. You'll avoid Major headaches that way.

Ongoing issues with my condo unit. Sanderson management chooses to ignore or use delay tactics to…read moreavoid dealing with it.

After my public post last week, I have received a very long threatening letter from Sanderson's…read morelawyers. I am editing my initial post, removing all editorial comments and personally identifiable information. I will simply be stating the facts. My story is a horror story. Like many other reviewers here, I would give them zero stars, if I could. I am an owner in a building managed by Sanderson. My experience with Sanderson employees was atrocious, since almost day one in the building. On March 10, 2023, I have filed a discrimination complaint against one of their employees, through their internal complaints system. Sanderson never acknowledged nor replied to my complaint. The Sanderson Property Manager assigned to our property, provided two affidavits that contradict each other. Before Superior Court she falsely claimed that she received 12 noise complaints from multiple residents against me. Two months later, when pressed by the CAT adjudicator during examination, she admits that there were, in fact, only 2 complaints from the same person, president of the Board for our corporation. During cross-examination before Superior Court, when asked to explain the discrepancy between her statements she answered" I am not aware why". As if she was not responsible for her own actions. Before CAT, she testified that she did not receive accessibility training. Months later, before Superior Court, she changes the story, again, and states that in fact she did receive accessibility training, but she made a mistake, she forgot she received it. The Property Administrator from Sanderson took inappropriate pictures of me and my service dog in the backyard of my own home to prove that I had 3-4 dogs in my unit, another blatant lie, of course. She falsely claimed that I did not allow the plumber, hired by the Corporation, to inspect my unit. My partner had the presence of mind to record a conversation with her, which clearly shows that not only did we allow the plumber to inspect our unit but graciously invited them to come back, if needed. Yet, based on two Sanderson's employees' false statements two legal actions were commenced against me, which caused me and my family tremendous harm. The Corporation lost the case before CAT, but the stress of a 10-month unnecessary proceeding had a devastating impact on my health. I have informed Sanderson of their actions, I have also informed them that the presence of these two employees, who made blatantly false accusations against me, is causing me increased anxiety. I cross path with them daily. They both continue to act as Property Manager and Property Administrator, for our property, despite my numerous complaints. I left my home, my first home in Canada, due to their constant false accusations and surveillance. I was terrified they will fabricate more lies. CAT adjudicator also admonished the corporation who was represented by the two Sanderson employees ". It is not unreasonable to conclude, in light of this degree of surveillance, that they felt, if not targeted, then very uneasy living in their home." The Property Manager, as representative of the Corporation and affiant in the CAT proceeding, attached stills from the camera in our building to her affidavit, to prove that our service dogs were aggressive. The CAT adjudicator, in her ruling, stated: "the video stills submitted by the corporation of the dogs which purport to suggest aggressive behavior do the contrary." I am a person with an invisible disability and their atrocious actions had a devastating impact on my health. Our Property Manager is aggressive, lacks basic understanding of condominium legislation, she once told me that she was not required to disclose a case before the Condominium Authority Tribunal in the status certificate, because, in her own words "CAT is a tribunal and not the courts, therefore is not legal action". I would absolutely discourage anyone who wants to buy a unit in a building managed by Sanderson

WORST EXPERIENCE EVER! Not even worth 1 star!…read more Awful housing service. would definitely not recommend, did not fix any problems. After leaving the room in top condition I was charged for a cracked window, and this was 3 months after I left. There are plenty of other rentals available, use them do not go through Domus, customer service is nonexistent!

terrible in more ways to count. terrible wifi, it goes it at least twice a day especially when you…read moreneed it most. there was mice and roaches even when no food was left out and the apartment stays tidy. Theres absolutely no parking and not to mention there's no dumpster so all the trash just sits their for 2 weeks.

Pam and Glenn of My Rental Unit were perfect. They managed a house, awaiting the time when my wife…read moreand I would move in. Their management made the whole thing virtually stress free!

From the owner: Client and tenant satisfaction are our top priority. Prompt responses to inquires.read more

Where to start, this place is horrible. My main issue is when their snow plow hit my car they kept…read morethe information from me and hung up on me every time we asked for the snow plow company or try to talk to someone about it. They also have broken appliances that take min 6 months to fix after 4 or 6 emails. They enter (literally just walk in) our unit with out calling or emailing and so does any contractor they hire, so if you value privacy, safety, and your personal belongings don't rent here. Also the front desk person is the rudest and sassiest person I've ever met. He should not work here or anywhere in customer service.

The absolute worst rental property ever! O only gave it 1 star because you can't give 0. They are…read morebullies and do not care about you at all. We had our heating broken for most of December - March and the issue was finally resolved after we refused to hand over our rent for the month when suddenly the parts they were waiting on for months just arrived. Their laundry service Sucks so much i always end up paying extra (like $5 every time) to get even one load of laundry done. They will reply to you emails when they feel like it and their phone support is entirely redundant. Every issue i've called them about all they say is "we'll pass on the message to your building supervisor and when i ask them for someway to CONTACT the building manager they say they're not allowed to give out that info ??? . worst decision of my life, save yourself a lot of frustration and don't rent from them, even if they're cheap it'll cost you more in the long run.