Tried calling this store 4 different times,no one ever answers. So I made a trip there just to find…read moreout that they didnt have the size I needed,and when I asked if they could order it for me I was told that they cannot order any items online,which surprised me since that is the way I purchased my last pair of shoes from Foot Locker. Of course the 1st Foot Locker I went to the wonderful salesperson was actually helpful and did a great job .What a huge difference in customer service from one store to the next. I have seen some bad customer service in my time,but this was probably one of the worst I have ever experienced!! Can't order items online,I guess sales arent really important.

My Grandson just started Pre-K and when I picked him up he said "Grammy my shoe broke." The lace…read morehad broken off from the toggle of his new school sneakers. I decided to stop by Gino's as we had purchased them there recently. The doors were locked as the sign indicated they closed at 5pm instead of 6pm. To my amazement an employee opened the door. I explained the problem and she relayed it to Dave who was in the back area, still working. Unbelieveably Dave said he would fix the shoe and he did so as I waited. He assured me the fix should be ok, but if not to return. There are few individuals or companies these days that did what Dave or his employee would do. Just an exceptional hometown shoe store with old school values. I have taken my Grandson there for years and highly recommend them for fitting childrens shoes properly for their growing feet and all the running and playing they so enjoy doing!

Family owned and operated shoe store, very helpful and friendly. They sell sneakers, work boots,…read morekids shoes and infant shoes and they also do shoe repair which is hard to find nowadays because we live in a throw away society. Prices are a little high on certain things but I'd rather pay a little more knowing my money goes back into the very community in which I live, instead of some big box store.

6/20/20 yay we can actually shop again. I enjoy the Shoe Department. The help is always pleasant…read moreand they have an amazing clearance area. I saw shoes in my size from 4.96 to above. I enjoy their summer flip flops they have on the wall. I've gotten some pretty nice jewel encrusted flip flops for the summer in the past too. I've purchased FILA and other great brands like Asics too. I hate shoe shopping for sneakers- it's a huge ordeal for me and my messed up feet. The shoes are in line with pricing I'm used to, but you can get some remarkable shoes on clearance here. Don't forget their selection of accessories like handbags. Love the Shoe Department. Staff is always polite and helpful. Keep up the great work!!

Reasonable prices for better quality shoes. Never have my size or my husband's size but always find…read moreour kids sizes. Staff is very polite. However, website hours don't match the actual stores hours. Multiple times we have gone based on the websites hours and they were closed.

To say the least, I am shocked that no one has reviewed Gino's before. As they are an independent…read moreshoe store away from the main business areas of the Wyoming Valley, I would have figured someone would have something to say. However, this does mean I get to go first. When I was a kid, well over 30 years ago, my mom and dad used to take me to Gino's to get shoes. Back then, they were just one of a number of shoe stores in the Back Mountain. Today they are the last, staying around with good quality and great customer service. First, a warning. Gino's specializes in kids' shoes and athletic shoes. They do have some men's and women's shoes, but not the selection you would find at a department store. But in the types of shoes they specialize, I have not seen better quality, and the selection rivals many children's shoe stores. On our last trip there, I was impressed by the sheer variety of toddler and kid's Crocs they sold. What is even more impressive about Gino's though, it the customer service. Even though the store was busy when we arrived, we were helped relatively quickly. My wife and I really wanted to get Crocs for our little boy, but the pair we wanted was too big in his size and too small in the next one down. The salesman actually took the time to show us why that particular style was cut different and pointed out the others that were not a standard cut either. He must have known how everyone of them was cut, because he suggest one color, that fit perfectly. How many stores still have sales staff that know the product that well? Finally, Gino's remembers its customers. As we were checking out, I said hello to the owner. After not seeing me around the community for over 20 years, he still remember who I was, and we had a really nice conversation. Does it get any better?

Best Back Mountain shoe store for children. Gino and Vince…read moretreat their customers like family!

Love her beautiful creations! The shoes are so comfortable. The sales people are patient and…read morehelpful. Her handbags are so cute.

this place was very unique. This lady makes shoes out of recycled material while the soles of the…read moreshoes are good for back support. The staff is knowledgeable and nice

Bought 2 pairs of flip flops there & unfortunately didn't try them on until I got home. The plastic…read moretype material will probably outlive me & if you're a Asian/Hispanic mother looking for a great shoe to throw as a weapon I can give it 5 stars for that as well as durability. However if you're looking for comfort (which Merrill was famous for) I'd have to say 0 stars. I'll be taking my disappointment & money to Reef for future flip flop purchases

Love Merrell hiking boots. Never a bad choice, they are always comfortable and last me years. High…read morequality.

Sales manager Donna was so kind and helpful…read more Great variety of items!! Value is good compared w other clothing/shoes stores.

Carries lots of well known brands and are always really helpful. Socks, sandals, cushions and…read moreinsoles, dress shoes, high heels, sneakers, running shoes, boots (fashion or even steel toe), they have quite a selection. If they don't have the one you're looking for, then they'll find it for you (order it online or direct you to another location that has it in stock). You can also order online and if you need to make a return, you can either ship it back or return to a physical location of your choice.