Been with Dr Taylor for years. Super nice person that I have been able to connect to on a person to…read moreperson report, professional and competent. And seems like tools and procedures keep on evolving and getting better. Dr Taylor and staff truly care and form professional relationships with their patients. I came to them with an emergency when no other office was available back in 2008 and as far as dental care has been the best choice I've made. I cannot recommend this establishment strongly enough. And on top of that Dr Taylor has been flexible to work with me on payments on the rare occasion that I have a good amount of expense. With a clinic that cares and truly enjoys what they do. The report amongst the workers is fun to watch.

**This review was completed 2yrs ago as of 4/3/24** Awesome…read moreplace! The dental hygienist was so polite and informative!! The dentist was great too! Highly recommend.

I have been searching for a dental office that is dedicated to true patient care ever since my…read moredentist retired. I saw Dr. Russell recommended several times on a neighborhood app. From the front desk staff, to the dental assistant to the dental hygienist, everyone was amazing. They were kind, welcoming, patient & great at communicating their care throughout the process. They were concerned with my comfort and focused on limiting my pain. I was initially disappointed that Dr. Russell was not the dentist I was seeing but Dr. Reynolds was simply wonderful. He explained my treatment plan and how they collaborated with specialists to design my care plan. He even broke down how to best target brushing and flossing to optimize the best results. He was even abreast of how inflammation and chronic conditions affect dental health and showed genuine concern with my care. He did not rush out of the room and he made sure all of my questions were answered. I highly recommend this office.

They do great dental work. Dr. Russell has been my go-to dentist for well over 5 years now. I've…read moreseen my dental health improve over that time and I've been very happy about it. They do outstanding dental hygiene cleanings, and cavity fillings. They'll tailor care to your needs. It's a tidy office with neat and spacious rooms. Overall I've enjoyed my visits here. I tell a close friend of mine that Winston-Salem has the greatest dentists around, and Dr. Russell definitely is one of the best.

Supposedly had an appointment at 7 am today but no reminders email phone call nothing was sent to…read moreme to remind me of the appointment I called to see when the appointment was and it was today I asked the rude front desk lady why wasn't I sent a reminder letting it be known when my appointment was and her response was "well you should have written it down) how do you think you are to talk to customers like that. She told me that I WONT be able to reschedule that appointment but you will never have to worry about me trying to even attempt to make an appointment with y'all ever again. Y'all are rude over the phone why would I even want y'all working on my teeth !

I scheduled an appointment 2 months ago for a cleaning today and when I went in they supposedly try…read moreto contact via email or phone call and I have not been notified of nothing! I had to take time out of my job for my appointment today and and now it's canceled

I cannot in good conscience recommend anyone receive treatment here…read more My experience was not a pleasant one and because of that, I will not return to this office. The experience left me feeling absolutely humiliated and emotionally victimized (though I am sure that wasn't their intent). Of course, they don't tell you the fees beforehand (aside from the price of the examination). So, I had a very limited budget, but I thought I would be fine because I knew they offered in-house plans. To make matters worse, the appointment was the day of my birthday. After doing the exam and x-rays and explaining what needed to be done, they then brought someone in to explain the pricing and whatnot...when I realized I couldn't afford it, even their in-house plan was over $460 just to get a broken tooth filled...They wouldn't do anything. I spent the next 10-15 mins in that chair trying to get anyone I knew on my phone to help me...and when I couldn't, I asked if they could do monthly payments..."No". No compassion, no empathy...just a cold "no". As I was checking out and paid the $160 for the "emergency exam and x-rays", I had to put my sunglasses on because I was starting to cry. I've never experienced an office that was so cold and so lacking in compassion and empathy. I still have a hole in my damn tooth that needs to be filled... They even had the audacity to call me the other day to ask if I wanted to come back...Really? After the way I was treated? Hard pass! There is nothing compassionate about this place. All they care about is profit. I understand professionals need to be paid, but have some caring empathy for those who do not have insurance! I work 62 hours a week, pay my bills. I work hard. I'm far from lazy...I could have paid half of the $460ish but they wouldn't work with me on anything. Fortunately, I have an appointment scheduled with a dental school in Charlotte in a few weeks and THEY do accept monthly payments. So, that's my story.

Dentists giggled all the way through the procedure, had a panaflex x-ray done in spite of the fact…read morethat she already had x-rays from previous dds not even a year old and those of the periodontist. Then she said she couldn't tell from the panaflex if she might have to extract the tooth. She didn't, instead she chipped the tooth which led to a crown. The temporary crown she left to a helper who spent 15 minutes trying to pry if off as if it was a screw. Then she called the dds, who immediately popped it out. Then the crown wasn't sized correctly, so I had to go through the same ordeal with the car mechanic turned assistant for another 15 minutes before the dds again was called in to pop it out. Loves, loves x-rays better than baseball cards. Avoid this imo very inexperienced dds. I was lured in by the reviews, and felt it was a total sham.

I was having really bad swelling due a cracked tooth, I was seen for a consultation on Monday and…read morewas able to have the tooth taken care of first thing the next day! The whole office is very friendly and makes going to the dentist a much less daunting task. Easily the best dentist I've been too and I look forward to continuing to support their practice!

Dr. Brotzman and his team at Restoration Dental are fantastic! They are very knowledgeable in what…read morethey do, actively listens to your concerns, and are very easy to talk to. The overall atmosphere is amazing, and I highly recommend this practice. They have a parking lot available with their practice, and I was also able to make a same day appointment. They have both online appointment scheduling or you can call in. New patient documents were easy and painless to fill out.

horrible!! Do NOT GO To lane and associate!!!! the girls at the front desk think it's funny to over…read morecharge patients, they will not follow up on complaints and don't care! they quoted my 90yr old mom $198 for a simple piece of tooth extraction, then called and said it will be $476, you have already paid $198 pay the difference or loose what you have paid, when I picked her up they charged my card $198 +$476 for a total of $674 for a 5 min pice of tooth extraction!! Then would not return my calls for weeks, finally I filed a complaint online and an office manger called and said this is the first I've herd let me talk to the head office and get back with You Within 1 week. Well It's been anther 2 months and I have emailed the address she gave and texted the number she called from with over and over with no response. this place is horribile!!!! So many reviews are like this!! they don't care and the girls at the front desk think it's funny! Nobody cares!!!!!! This is the worst dentist I have ever felt with STAY AWAY!!!!!!!!!!!

Although Dr Mac is a superior dentist, the business practice of this place is shameful. I have been…read morea customer for almost a decade, and am need of an emergency root canal. Despite having my insurance company on the line verifying my coverage, they are refusing treatment until a pre authorization is received from insurance....the same insurance that has dutifully paid for many years and is offering verbal confirmation of my coverage. The dental office claims "company policy" requires the paperwork before treatment, with a 4-6 week lead time; this is strictly on the Lane and Associates side, as my insurance has a NO wait policy....bc sometimes you need immediate care. Meanwhile, I'm in tears with pain, with no reprieve but a pay for the entirety of the service, out of pocket. My years of being a customer means nothing, and the reality of a patient in pain in front of them gets no mercy. This is a corporate, heartless, shady business, with profits in front of patient care. It's disgraceful, and they should be ashamed. Find a good family dentist to give your money to....this place is overpriced and leaves you in a lurch at your worst time, bc the "company policies" favor the dollar over you, even when confirmed that they will still get the dollar....your space as a patient means nothing.

I went for my annual check, and hones everything went very smoothly, the staff is very friendly and…read moreinformative, definitely felt in good hands since the moment I walked in.

I called as a new patient and was able to get an announcement within a few days. While the Hawthorn…read morelocation building is dated, the staff is welcoming and professional. I can't say enough good things about "Dr. G"-- his precedence was instantly warm, gentle, and calming; he was thorough in describing the procedure and welcomed questions. Appreciated his demeanor and follow up after procedure as well. Who likes dental surgery? No one, but I would highly recommend Dr. G and this practice.

I had gotten a Living Social deal for a teeth cleaning. At first, I was frustrated 'cause they'd…read moreaccidentally booked me for the wrong service, and I had to come back. However ... The staff is super-super friendly, warm, and professional. The receptionist was very accommodating, the X-ray tech was friendly and meticulous, and the hygienist was likewise thorough and sociable. The equipment seems like the latest technology. As Christina D. mentions, the dental chairs have massaging backs (a pleasant surprise). Dr. Keider also used a laser imaging tool on my molars to see if there were any crevices that could harbor bacteria out of sight. They offer bottled water and sodas in the waiting area, and have a whole little refreshment section. The goodie bag was chock full, too, which, though unnecessary, is much appreciated by a tooth-obsessive like me. Toothbrush, toothpaste, Listerine, dental floss, dental picks - it's like a miniature drugstore! But the best things I can say are about Dr. Keider himself. His exam was very thorough. He checked my TMJ, lymph nodes, thyroid, and tongue in addition to my teeth. He told me exactly what he was doing during the examination, and genuinely and thoroughly answered all my questions. As Christine mentioned, no one tried to sell me anything; he basically said that my teeth look great and there wasn't anything he'd want to do to them. (They didn't even try to get me to do teeth whitening, which I know they offer, and which is practically requisite in dental practices. I appreciated that.) The only little picky complaints I'd have, aside from the booking error, would be that having Fox "News" playing in the waiting area was a real turnoff and that the hours of operation are pretty limited. (However, he's there at 7:30 am on Monday and Wednesday, so it's easy to get an appointment outside normal business hours.) I'd highly, HIGHLY recommend this office.

I was frustrated with my fear of dentists and went to a therapist who recommended Dr Keider and I…read morehave not been happier. I had two broken teeth that left me not smiling. Dr Keider took X-rays, examined all my teeth and came up with two plans, the most affordable and the one that was as expensive as my car. It all came down to needing five root canals in additions to the missing smile teeth. I had to go with the least expensive options with possibility of implants in the future. Even though I chose the least expensive option, I was treated no differently. I explained my cPTSD and every effort was made to accommodate me. Apparently, everything is easy with nitrous oxide (great stuff!) It's taken a few months, extractions, fillings and a gentle cleaning but I am smiling again. I have two partials but my husband can't tell the 'new' teeth from my own -they are perfectly matched! It's a great comfort knowing that I can strike dental fear out of my life. I enthusiastically recommend Dr Keider and his staff to anyone regardless of what you need, this is a guy you have no regrets trusting.

I HATE going to the dentist, but I must say Dr Edwards makes it very easy going. They have just…read moremoved to a new location. It's very nice, with lots of awesome updates. They have put in new dentist chairs which are fairly comfortable. The best thing a TV in the room. I went in for a root Canal, and shockingly the only discomfort was the injection of the numbing meds. Beside that NOTHING. The most odd thing was what was on TV during it...shark week! Dr. Edwards has an amazing bedside manner, and personality. He and his assistant talked during my procedure. It was very general topic (TV) so I didn't feel as if they were talking as if I was not in the room. At one point Dr. Edwards, as he was drilling my tooth said something so funny...very hard not to laugh...very hard!! My wife, and my oldest son both come here as well. It is a great experience for all of us. They use technology very effectively. I get text messages with appointment reminders, and they sent me an email a few hours after I checked out wanting feedback. Best yet they deal with my insurance and are more then willing to work with you on a payment plan if needed. Honestly this is the type of service that you want to see everywhere!!

Been going for years. Great office with a great staff! Very busy office, but I understand why.read more

I have been a patient at this practice for years, when Dr. Holder began practicing there. My whole…read morefamily has gone there and never had any problems. Since Dr. Holder left the practice I have not been happy with the staff. The front office staff is not nearly as helpful and friendly as they used to be which is very important since they are the first ones you have to deal with. Unfortunately I and my family will be looking for a new dentist.

Came here for a routine cleaning while working for a month away from my home. The staff was…read moreprofessional & helpful. They called my regular dentist to coordinate care and made sure I had the x-rays I was overdue for. I could not have been more impressed. The dentist was also wonderful. If I lived here in Winston-Salem, this is where I would go!