I had gotten a Living Social deal for a teeth cleaning. At first, I was frustrated 'cause they'd…read moreaccidentally booked me for the wrong service, and I had to come back. However ... The staff is super-super friendly, warm, and professional. The receptionist was very accommodating, the X-ray tech was friendly and meticulous, and the hygienist was likewise thorough and sociable. The equipment seems like the latest technology. As Christina D. mentions, the dental chairs have massaging backs (a pleasant surprise). Dr. Keider also used a laser imaging tool on my molars to see if there were any crevices that could harbor bacteria out of sight. They offer bottled water and sodas in the waiting area, and have a whole little refreshment section. The goodie bag was chock full, too, which, though unnecessary, is much appreciated by a tooth-obsessive like me. Toothbrush, toothpaste, Listerine, dental floss, dental picks - it's like a miniature drugstore! But the best things I can say are about Dr. Keider himself. His exam was very thorough. He checked my TMJ, lymph nodes, thyroid, and tongue in addition to my teeth. He told me exactly what he was doing during the examination, and genuinely and thoroughly answered all my questions. As Christine mentioned, no one tried to sell me anything; he basically said that my teeth look great and there wasn't anything he'd want to do to them. (They didn't even try to get me to do teeth whitening, which I know they offer, and which is practically requisite in dental practices. I appreciated that.) The only little picky complaints I'd have, aside from the booking error, would be that having Fox "News" playing in the waiting area was a real turnoff and that the hours of operation are pretty limited. (However, he's there at 7:30 am on Monday and Wednesday, so it's easy to get an appointment outside normal business hours.) I'd highly, HIGHLY recommend this office.

I was frustrated with my fear of dentists and went to a therapist who recommended Dr Keider and I…read morehave not been happier. I had two broken teeth that left me not smiling. Dr Keider took X-rays, examined all my teeth and came up with two plans, the most affordable and the one that was as expensive as my car. It all came down to needing five root canals in additions to the missing smile teeth. I had to go with the least expensive options with possibility of implants in the future. Even though I chose the least expensive option, I was treated no differently. I explained my cPTSD and every effort was made to accommodate me. Apparently, everything is easy with nitrous oxide (great stuff!) It's taken a few months, extractions, fillings and a gentle cleaning but I am smiling again. I have two partials but my husband can't tell the 'new' teeth from my own -they are perfectly matched! It's a great comfort knowing that I can strike dental fear out of my life. I enthusiastically recommend Dr Keider and his staff to anyone regardless of what you need, this is a guy you have no regrets trusting.

I have been searching for a dental office that is dedicated to true patient care ever since my…read moredentist retired. I saw Dr. Russell recommended several times on a neighborhood app. From the front desk staff, to the dental assistant to the dental hygienist, everyone was amazing. They were kind, welcoming, patient & great at communicating their care throughout the process. They were concerned with my comfort and focused on limiting my pain. I was initially disappointed that Dr. Russell was not the dentist I was seeing but Dr. Reynolds was simply wonderful. He explained my treatment plan and how they collaborated with specialists to design my care plan. He even broke down how to best target brushing and flossing to optimize the best results. He was even abreast of how inflammation and chronic conditions affect dental health and showed genuine concern with my care. He did not rush out of the room and he made sure all of my questions were answered. I highly recommend this office.

They do great dental work. Dr. Russell has been my go-to dentist for well over 5 years now. I've…read moreseen my dental health improve over that time and I've been very happy about it. They do outstanding dental hygiene cleanings, and cavity fillings. They'll tailor care to your needs. It's a tidy office with neat and spacious rooms. Overall I've enjoyed my visits here. I tell a close friend of mine that Winston-Salem has the greatest dentists around, and Dr. Russell definitely is one of the best.

Unwilling to help me find an oral surgeon in network, I ended up having to go to urgent tooth and…read morepaying out of pocket for an emergency wisdom tooth removal. Also unable to send in a referral, they told me they would send my rads/chart to my email and I could do it myself. I'd just like to add on to this review, shortly after I posted this the doctor herself called me and it was not to ask about my experience or how it could be improved. She told me I had "crap insurance" (even though I had it changed and her receptionist must not have added my new one seeing as the doctor still thinks my insurance is from 2025) and that I was "22 years old" and could look up my own providers. She also stalked me enough to figure out my career and asked "how am I gonna be a horse vet if clients can't afford procedures..." Then proceeded to say she did not believe me when I explained my issue is that I was told initially they would not send a referral, then that I could send my own referral and finally after a week of going back and forth they sent the referral at which point I told her she could pull the call logs and hung up. Entirely unprofessional from the front staff to the back.

If I could I would give it 0 stars. I have never experienced a dentist randomly calling me up…read moresaying I owe them more money because my insurance "just decided they were only going to cover X amount." I stay on top of my dental care and have gone countless times for everything from cleanings to standard checkups and Invisalign treatment. I have never had this happen before. Absolutely crazy, give your money to a more honest dental practice.

horrible!! Do NOT GO To lane and associate!!!! the girls at the front desk think it's funny to over…read morecharge patients, they will not follow up on complaints and don't care! they quoted my 90yr old mom $198 for a simple piece of tooth extraction, then called and said it will be $476, you have already paid $198 pay the difference or loose what you have paid, when I picked her up they charged my card $198 +$476 for a total of $674 for a 5 min pice of tooth extraction!! Then would not return my calls for weeks, finally I filed a complaint online and an office manger called and said this is the first I've herd let me talk to the head office and get back with You Within 1 week. Well It's been anther 2 months and I have emailed the address she gave and texted the number she called from with over and over with no response. this place is horribile!!!! So many reviews are like this!! they don't care and the girls at the front desk think it's funny! Nobody cares!!!!!! This is the worst dentist I have ever felt with STAY AWAY!!!!!!!!!!!

Although Dr Mac is a superior dentist, the business practice of this place is shameful. I have been…read morea customer for almost a decade, and am need of an emergency root canal. Despite having my insurance company on the line verifying my coverage, they are refusing treatment until a pre authorization is received from insurance....the same insurance that has dutifully paid for many years and is offering verbal confirmation of my coverage. The dental office claims "company policy" requires the paperwork before treatment, with a 4-6 week lead time; this is strictly on the Lane and Associates side, as my insurance has a NO wait policy....bc sometimes you need immediate care. Meanwhile, I'm in tears with pain, with no reprieve but a pay for the entirety of the service, out of pocket. My years of being a customer means nothing, and the reality of a patient in pain in front of them gets no mercy. This is a corporate, heartless, shady business, with profits in front of patient care. It's disgraceful, and they should be ashamed. Find a good family dentist to give your money to....this place is overpriced and leaves you in a lurch at your worst time, bc the "company policies" favor the dollar over you, even when confirmed that they will still get the dollar....your space as a patient means nothing.

I HATE going to the dentist, but I must say Dr Edwards makes it very easy going. They have just…read moremoved to a new location. It's very nice, with lots of awesome updates. They have put in new dentist chairs which are fairly comfortable. The best thing a TV in the room. I went in for a root Canal, and shockingly the only discomfort was the injection of the numbing meds. Beside that NOTHING. The most odd thing was what was on TV during it...shark week! Dr. Edwards has an amazing bedside manner, and personality. He and his assistant talked during my procedure. It was very general topic (TV) so I didn't feel as if they were talking as if I was not in the room. At one point Dr. Edwards, as he was drilling my tooth said something so funny...very hard not to laugh...very hard!! My wife, and my oldest son both come here as well. It is a great experience for all of us. They use technology very effectively. I get text messages with appointment reminders, and they sent me an email a few hours after I checked out wanting feedback. Best yet they deal with my insurance and are more then willing to work with you on a payment plan if needed. Honestly this is the type of service that you want to see everywhere!!

Been going for years. Great office with a great staff! Very busy office, but I understand why.read more

Been with Dr Taylor for years. Super nice person that I have been able to connect to on a person to…read moreperson report, professional and competent. And seems like tools and procedures keep on evolving and getting better. Dr Taylor and staff truly care and form professional relationships with their patients. I came to them with an emergency when no other office was available back in 2008 and as far as dental care has been the best choice I've made. I cannot recommend this establishment strongly enough. And on top of that Dr Taylor has been flexible to work with me on payments on the rare occasion that I have a good amount of expense. With a clinic that cares and truly enjoys what they do. The report amongst the workers is fun to watch.

**This review was completed 2yrs ago as of 4/3/24** Awesome…read moreplace! The dental hygienist was so polite and informative!! The dentist was great too! Highly recommend.

I do not recommend this dental office. They bill you for periodontal treatment but do not provide…read moredeep scaling. They caused my perio to be worse due to not providing proper care. They also cancelled a filling appointment because they did not have the materials. This is a standard procedure. Why would they not have the materials in stock? And they are extremely expensive not to do the proper cleanings. Do your homework before going.

they are money hungry and liars! Rude and dishonest. They made a mistake with our insurance company…read moreand then told us, ooos we didn't know and left us with over $1000 bill which they took no accountability for. Do not trust them. Find somewhere else to go.

I'll start off by saying that I do know Dr Henderson. When I needed a second opinion on some dental…read morematters I figured this would be the perfect place to go, since I knew I would get an honest opinion and not just the most expensive option. The front desk staff was really friendly from scheduling my appointment to checking me in. Sometimes medical receptionists aren't the friendliest, hey I get it it, must be a hectic job, but that is not the case here! My hygienist was friendly and made me feel comfortable. They used this fancy water pressure thing to clean my teeth and get under the gums a bit instead of sitting there scrapping the whole time. This is a step up from the old way of doing things. After Dr Henderson gave her opinion on what to do about my teeth issue, well technically gum issue, Dr Temple came in to consult as well. He was a really friendly guy and was up front and honest with what his opinion was about how to proceed. More of a we will keep an eye on it than run to the specialist right now and drop $3,000 (literally) on the procedure. They were also clear with me about an antibiotic they could use not being covered by insurance and if I still wanted to do it. Knowing I had the option instead of just getting the bill in the mail is always appreciated. Note: When you walk in the building they share a space with another dentist, go to the left not the right!

For what it's worth, I am very grateful to have good teeth and not need anything but routine…read moremaintenance. But this was another service I needed to find in our new area. So after I met Dr Katelyn socially, my husband and I moved our dental care to her. He particularly liked how in the first-time-patient visit, she did the whole exam rather than leave it all to the dental assistant, and explained what she was doing throughout. I was glad too that she used an ultrasonic cleaner to do what is in my experience done with a metal pick and scraper. It made for a very gentle exam. Be aware, three dentists in two separate practices share the waiting room. The receptionist to the left is for Dr Katelyn.

Totally disrespectful staff. They NEVER return urgent phone messages and are NEVER available to…read moreanswer the phone during normal business hours. They treat people on Medicaid as undesirables and highly disregard them, ignoring their urgent needs with disdain. They state on their website that they have a quick turnaround, but I was told my dentures would take at least 2 months. Meanwhile, I can't eat and cannot contact them. They deserve charges of crimes against humanity. RUN elsewhere quickly.

I came here because they take Medicaid, that was the qualifier. They then proved to be absolutely…read moreterrible, so much so I am going to go out of pocket with money I don't have at my old dentist. They do xrays and cleaning/exam in two visits and thus collect two copays which is some stupid and scammy nonsense in its own right. They are cold, rude, stern and refuse even eye contact. I showed up for my cleaning, in the dental chair, get asked is anything bothering me and described a small area of irritation. The dentist comes in and asked what's wrong and at this point I was told I had been scheduled today as an emergency visit, not a cleaning. They refused any sort of discussion and the dentist, upon realizing the error, literally just walked away as I was speaking to her, putting her hand up in a stop talking kind of motion. Questioning the hygienist, she pulls the bib off my neck and says go talk to the receptionist. Repeats this three times as I try to speak. The dentist and receptionist both were coldly unapologetic about my inconvenience, barely spoke to me directly, refused to even look me in the face. They were very flippant about the error and barely even brushed it off no less apologetic- immediately offered another appointment a month plus later. I recognized at this point that I would not receive quality care in this situation and so I told them I wouldn't be using their practice as my care. I asked if I would get a refund of my $4 copay because I wasn't given service today. Because the dentist entered the room and literally peeked at my teeth while I pulled my lip back, no refund, it counts as an exam. They're going to process it as a visit. Can we say Medicaid fraud? Maybe I'll see what the state thinks about that. Don't go here. If you are on Medicaid and have no other choice, good luck and I'm sorry. You deserve better.

I went for my annual check, and hones everything went very smoothly, the staff is very friendly and…read moreinformative, definitely felt in good hands since the moment I walked in.

I called as a new patient and was able to get an announcement within a few days. While the Hawthorn…read morelocation building is dated, the staff is welcoming and professional. I can't say enough good things about "Dr. G"-- his precedence was instantly warm, gentle, and calming; he was thorough in describing the procedure and welcomed questions. Appreciated his demeanor and follow up after procedure as well. Who likes dental surgery? No one, but I would highly recommend Dr. G and this practice.