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    Recommended Reviews - PSD Afloat

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    2 years ago

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    Social Security

    Social Security

    2.9(14 reviews)
    8.2 mi

    I went to the SSA in Norfolk for a last name change. You don't need to make an appointment prior to…read morecoming, though it may help with you getting in-and-out quicker. I didn't make an appointment but was able to easily get a ticket number at the kiosk they have inside the SSA building. BEFORE you go inside, you should know that there is a metal detector at the front door and security guards who will ask you to take out all electronic devices and keys, etc from bags or pockets before entering. I had a metal item that I had to bring back to my car. The security guards were nice. There are guards in the seated waiting area as well who make sure everyone is safe. You can ask them questions about checking in and if you have to use the bathroom they will let the main staff know so they don't skip over to the next person in the queue. The waiting area was well lit and fairly clean, though I didn't use the restroom while I was there, so I can't speak to the cleanliness of restrooms. I came towards the end of the day around 2:00pm. It seems that the staff call people to the booths by ticket number quickly to learn what each person is there for and to make sure they have the proper documents. Then, after that initial call-up, they ask you to return to your seat to be helped further "shortly". My number was called within 20 minutes of getting to the SSA waiting area, but it took an hour and 45 minutes to be called back again to actually process my name change request. Once called back the second time, after an hour, 45 mins of waiting, it took about 15 minutes to process my request. Overall, while the wait was long, the staff were friendly. I find long waits at government and state agencies more pleasant and bearable when the staff is nice.

    It's wonderful and great I like being there for me it's really nice place to be at people here are…read moreto help you with your finances

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    PSD Afloat - publicservicesgovt - Updated August 2026

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