I went yesterday and I actually had a good experience overall. The screening process they put you…read morethrough takes a bit longer to wait. But I think they save you a long wait for a clerk only to discover you are missing something you need. I think they took care of me in a half hour.

Another update: Somehow my car ended up being reported as sold even though I never sold it. Luckily…read moreit was caught before it became a bigger issue, but it's still pretty concerning. Had it not been caught, I could have been driving around with an invalid registration and not even know it until I got pulled over. I had to write a handwritten note stating that I did not sell my car in order to get it corrected. Now I find myself checking my registration from time to time just to make sure everything is still valid. That's not something anyone should have to worry about. Looking back, this just adds to the concerns I already had after my experience with the employee I mentioned in my original review. I didn't make an issue because i wanted to be done with it all but it was quite concerning.

When coming to DMV make sure you have everything you need when conducting whatever business you may…read morehave. The Real ID is the hot item for this year. We are supposed to have them done by October 2020 but that has been extended since Covid 19. Now the offices are closed until the lockdown is lifted. So then it may be best to take care of it online. dmvnow.gov You also need to arrive early if you want to get in and out. They usually open at 8:30 so I have gotten in line at 6:30 am. Yes I am an early bird. But I was first in line took care of my moms ID and we were out by 8:50. Super friendly. Everything hinges on your patience and whether or not they had someone who was rude before you. At crazy times like the present we just all need to be mindful of how to treat others. Be kind and accommodating to everyone and you'll get great service.

Heyyy y'all, it's me Sheron Deshay Richardson. I work at the DMV in Newport News VA and my attitude…read moretowards my customers is absolutely disgusting. Almost as nasty as the cheese accumulating underneath my front and back fupa. No matter if you're young, elderly, military, or civilian, you all will get the same shitty treatment because I have nothing better to do than be a grimmey scum bag. Have a nice day! - Sheron AKA booty crumb

Can I just say how happy I am I came to do my test at this DMV over the busy, understaffed Norfolk…read morebranch!? The staff in here are so lovely and helpful. Don't get me wrong, this DMV is teeny in comparison to others nearby, but come early and you can get everything done quickly. Considering when I walked in at 10am this place was heaving and there wasn't a spare seat, I was seen to within 10 minutes of walking through the door, had my documentation uploaded onto the system, had my picture taken, and within the hour I'd taken my theory test and was on my way to getting the road test. I chose Smithfield as the area is a lot more relaxed (and quieter) then taking the road test in town, but also because the customer service experience was far more superior. All desks were occupied, people were seen to in a timely manner, the flow was smooth and people weren't waiting all day for walk ins. I highly recommend this DMV, whether it's to take your theory / road tests, updating your license or documentation, even coming in for a copy of your birth certificate or to sign up for TSA Pre-check, it's worth driving the extra miles than waiting all day. Time is money!

all the ladies in the Hampton VA office on Roanoke ave are super nice but the tall guy that handles…read morefingerprints is an complete ass. He is rude and arrogant, he needs customer service training.

I went to renew my driver's license with all documents that were required . I divorced in 1994…read more However, DMV requested a copy of my marriage license. As a female this is unfair. This process should also include men. Men have name changes too. Now I have to pay for a copy of my marriage license in addition to a charge to get a license with the star* I feel that changes should be made to those guidelines. This isn't fair to females. DMV should give a discount when I reapply for a license to board an airplane.

Just had a lovely experience here with immense help from Miss Jeffries and several additional staff…read moremembers that sorted out a complicated DL renewal. They kept thanking me for my patience but they were the patient ones, having to deal with whatever tricky system issues they ran into. Props to them all! Automated check in for online appointments is very easy--you get a text reminder of your appointment when you make it online, you reply to that number with "check in" 15 minutes before your appointment, it texts you back with a ticket number, then you sit and wait til your ticket number comes up. The waiting area got quite cold as they had an industrial a/c running, so wear layers in summer/extreme heat times. The only recommendation I have is that it would be great to have some instructions posted next to the machine that you put your face/eyes on to take your eye test, both for how to do the test/use the machine and to sanitize it after each use. If the person instructing you isn't speaking loudly, it's hard to hear what you're supposed to do.

First of all, make an online appointment! This is truly the…read morebest way to get in and out of the DMV in record time. Show up 15 minutes prior and scan the QR code at the entrance. Take a seat and you will be called fairly quickly. We were called a few minutes prior to our actual appointment time. Use the online information ahead of time to have the proper documents with you. The customer service agent who helped me to get my 84 year old father his drivers license was knowledgeable, fast, and kind. We both left feeling accomplished without spending forever waiting. Thank you DMV!

Amazing was still open at 5:00 pm and they helped me other dmv close 30 min early so I rushed here…read morelast minute but they were still nice to me

This is a very clean place. Signs make it easier to choose between business or property taxes…read more There's a parking lot across the street if the front lot is full.

Color me surprised! What a pleasant experience. I think my 1st ever. On a whim I decided to stop in…read moreand see if I could just get some info. I expected long lines but I was on a mission to get correct info and then move forward another time. Only 1 person in front of me and no lines anywhere in sight. The employee giving me info was very friendly and helpful and she moved me to the correct line. Next thing I know I am getting new plates and my Jeep in registered. Whaaaatt????? 30 minutes or less, in and out and I got info, new plates and my Jeep in registered. AND the employee that helped me was so friendly and we talked to each other the entire time. DMV has certainly changed....at least I hope so and that this wasn't a fluke situation. It was also bright and clean. I hope everyone has the experience I had.

As a foreign student it was so easy to do it in this location. And believe me I have gone to many…read moreother locations!!

Use of common sense listen to the person who waited to resolve a issue and actually help themread more

This was my first time coming since they moved into the new location. It is very a very nice and…read moreclean facility. A BIG improvement from the old DMV. I have to say when I first came in there it was a little busy but after getting my number things were actually moving pretty smoothly. The customer service was good and they were very helpful. I was in and out in less than an hour. I think that is a record for me in the DMV.

This DMV location is great! Quick service. More importantly nice workers! Everyone was so friendly…read more I was in and out within 30 minutes. Definitely will continue to return to this location. Fairly big and I had enough room where I didn't have to sit next to anyone.

fast service but terrible customer service. very rude. The workers seem aggressive and angry.read more