Update: I am currently receiving treatment at Encore Physical Therapy on Bypass Road and have had a very positive experience. Latoria provides compassionate care--she listens attentively when I express discomfort and is always empathetic in her approach. She is also respectful of my preferences and never pressures me to attend more sessions than I'm comfortable with. In contrast, when I was at PT Solutions, I felt pressured to attend therapy three times a week, even after expressing that twice a week was my preference. While I understand that more frequent visits might benefit some patients, I value having my input respected. Jeff's insistence made me uncomfortable, as I prefer a collaborative and patient-centered approach to care. Encore, by comparison, truly listens to and respects their patients' needs. My First Review: I am writing to formally express my dissatisfaction with the level of customer service I received from Jeff, the physical therapist at PT Solutions, during a recent appointment. Throughout the session, I experienced difficulty performing certain exercises due to physical limitations. Despite this, I made every effort to complete the tasks to the best of my ability and clearly communicated to Jeff that I was only able to perform exercises within the range that my body could tolerate. Unfortunately, his response was dismissive and unprofessional. He repeatedly stated, in a condescending tone, that I "should not have been hurting," which I found both discouraging and invalidating. At one point, I had to ask Jeff to please listen to the patient. The situation escalated further toward the end of the session. When I explained that I was unable to lift my legs with the weights provided because they were too heavy, Jeff responded by saying, "You've been saying you can't do anything ever since you've been here." I clarified that I had not said I couldn't do anything--I had only stated that I could not perform the exercise with the additional weight. I also made it clear that I did not appreciate having my words misrepresented. This interaction left me feeling unheard and disrespected during a time when I was seeking support and care. I believe every patient deserves to be treated with empathy, professionalism, and respect, especially when navigating physical challenges. As a result of this experience, I have chosen to seek physical therapy services elsewhere. Again, I believe customer service is an essential part of patient care, and unfortunately, my experience did not meet those expectations. For that reason, I am rating PT Solutions a 1 out of 5. I hope PT Solutions will take this feedback seriously and address this matter appropriately. I would appreciate a response regarding how this concern will be handled moving forward. read more

The best physical therapist (Jeffery Huesser) you could ever ask for! From my first interaction with him his actions were above and beyond in making the physical therapy comfortable and effective. I have had some injuries in the past and have worked with many physical therapists and he is the best I have worked with. He makes sure that you don't do anything that causes you pain. He also helps with your recovery from the active workout. At the initial consultation he was able to diagnose my shoulder problem and make a workout plan that helped strengthen my shoulder. But beyond the knowledge care he has great bedside manner. read more

From the moment I started PT @ PT solutions it was stress free. The place is small but has a great atmosphere. Jeffrey Huesser gives you a set plan and sticks with you the entire way. He is very dedicated to his patients and is very knowledgeable. You feel so much better once you leave and the take home workouts really help!! I was only in the area for a short time but I'd definitely recommend PT solutions! read more

I had severe migraines just about every day. Jeffrey, The Clinic Director, realigned the back of my neck from the bottom of my skull down to the back of my shoulders. He used Manipulative Treatment and worked on my poor posture. I have learned how to do several exercises and continue to do them at home. My headaches are around 90% better than ever. I feel so much better now that my headaches are under control, thanks to Jeffrey. He is definitely an asset to PT Solutions! Thanks Jeffrey! read more

I just wanted Jeff Huesser to know that I am so glad that I attended Physical Therapy in Biloxi. I thought my shoulders would never be better and that I would most certainly have to have surgery, but now after just 3 short months of therapy I'm working in Singapore as an Able Bodied Seaman and I am feeling stronger than ever, due to the great care that was given at Physical Therapy Center of Biloxi. Thank you so much! read more

Physical Therapy Ocean Springs was outstanding! If it was not for them I don't feel that I would be walking now! I would recommend them to everyone. Between working in the gym and working in the pool I can do everything that I used to after my complete knee replacement. Thank you guys for the great job! read more

Thank you Physical Therapy Center, Jeffrey, Amy and Autumn. We always received a warm welcome and are happy with the care my sister received. You were tolerant of and easily accommodated her obsessive behaviors. I feel like your treatment of her and your instructions to me on how to continue her care at home will keep her actively using her arm much longer. All the best to you guys. Keep up the good work! Dorothy D and Peggy M read more