DO NOT RENT HERE! Pros: The staff is very nice. Cons: They work for a greedy, corrupt, capitalistic company whose CEO must lack a soul! If you must rent here, do not buy their insurance! It's a scam! Buy your own insurance policy BEFORE you show up with your stuff. They will not pay you when someone steals from you! I've been renting here for 3 years. My storage unit was recently burglarized; a number of items went missing. MY LOCK WAS NOT BROKEN OFF! BUT MANY ITEMS ARE MISSING! Because I've been paying for insurance that I was told that I had to have at the time I moved in, I filed a claim with the insurance company. Needless to say that their insurance is a SCAM!!! The goal is to get as many consumers to buy coverage, only to deny claims when something happens. Their reasoning for denying my claim is that there is no proof of forced entry! No, my lock wasn't broken off but clearly some really savvy thieves found their way inside. It could've been the mesh ceiling or wall! In my case, it is believed that the tenant next door to me removed the screws from the adjoining wall, then took just some of my things in hopes that I wouldn't notice and put the wall back. The district manager sawed the lock off the neighboring unit and went inside with police officers and detectives to see that the screws in that unit were mixed and matched. Some were even missing. The wall was also somewhat misaligned. The renter had virtually nothing in there, which proves he uses his lawful access to the facility to steal from other tenants. Because I am missing two big luggage sets, that wall seems to be the way that that particular tenant was able to take them, along with other things. Two of the items that I am missing were placed in the unit on April 17th. They were gone by May 2nd. When the employees of Public Storage reviewed his access history, it was found out that the man who rents the unit next door had been there several times and spent an hour or more in the facility. The security footage from the parking lot shows him leaving with nothing at all after staying there over an hour. Another video shows him putting several things in his car. However, the surveillance video is so poor, especially compared to the technology that currently exists, that we couldn't make out the items that he was piling up into his car. Since his personal lock has been sawed off and he's been locked out of the unit, that tenant has not been back to fight his case. This speaks volumes about his guilt. How is it that he'd been there regularly in the past, but now he's missing in action? Weeks have gone by and the same lock that was was placed on his unit by management is still there. What makes matters worst is that when the city of NBV police arrived on the scene, they noticed that their unit, which is on the other side of my old unit had been burglarized also! The wires ceiling above their units was cut open. The staff told the officers that they didn't know how long their ceiling was cut open like that! So they don't even check regularly! When they moved me to a new unit to make me feel more comfortable, the one they gave me had a wired ceiling that was already busted open! I rejected it! The ugly truth is that THERE IS NO WAY TO REALLY SECURE YOUR ITEMS HERE! Don't let their big display of cameras in the office make you feel safe! The only security cameras are outside in the parking lot, and there's one facing the elevator doors on the ground floor. There are no security cameras in the elevator or on the floors of the facility--which makes it super easy for people to get in there and pick through people's things without ever being caught. There's even possibility of violent attacks without proof! The insurance company wouldn't even except footage of me dropping items off just weeks before as proof! Employees will insist that you have to have insurance at the time of move-in when that's clearly not the case! It's a lie. YOU DO NOT HAVE TO BUY THEIR INSURANCE SCAM! "There's no proof of forced entry" is the reason cited for denying my claim. Yet, there's no way to prove it other than the wall of the neighboring unit and the fact that my stuff is gone. "Why would he put the wall back in place" is the question my claims manager Michele Natale of Sedgwick Claims in Portland asked me. She said it sarcastically as if I were a fool to think that criminals out there are smart enough to try to cover his or her tracks. Clearly, this is what has happened. Why wouldn't he try to make himself look innocent is my question! He's rented there since 2012, with nothing in his unit! Of course he's going to cover his tracks! She denied my claim based on her personal opinions and because her employer instructs her to so. But I have a feeling that they would've denied my claim even if both my locks were broken and lying on the floor! In fact, I know that's what would've happened. They would've said I had faulty locks or something! Just idiots! read more

Rented storage today at Aventura location....no possible way to have been a better experience. Kiara and Horchio (sorry if I misspelled your name) were professional, courteous, explained everything in detail and gave me a GREAT DEAL!! Didn't feel pressured at all. My experience could not have been better. I would recommend this location with 5 stars. read more

Broke my key in my storage unit lock today and thanks to Alicia and her quick and friendly service- she solved the problem and I went on my merry way. Thank Alicia for going above and beyond. And thanks Public Storage overall for keeping the place clean, air-conditioned and safe!! read more

Shanice was very helpful in helping us choose the right unit. She answered all our questions and was there every time we needed her. A great employee and asset to the company read more

Customer service is excellent at this property. Management (Horachio) is friendly-professional and eager to assist

Nicholas, you are a super star. Thank you for your willingness to always go the extra mile. You're awesome.

Everybody there is very nice and the storage spot is great. So far, everything went excellently.

We stopped by at the storage today. Everything was working and in order Like it. read more

Awesome Service. Michelle was super helpful. Highly recommended!

Great place. Latoyia is very helpful.