Rent Tripled, Elevator Broke Mid-Lease, and Management Did Nothing!…read more Had a unit with a friend . After the rent tripled after the first year, I signed a new lease under my name instead of paying the increase. ( so we had to move units down the hall / makes zero sense!!!) The elevator was working when we signed, but seven months into the new lease it broke -- and it has not been fixed since. This made the unit practically unusable.. The manager, Hugo, was no help at all, and management offered no real solutions or compensation. I eventually had to move out. Terrible management and zero accountability -- renters beware.

Raquel was efficient and friendly, also giving me a 5% senior discount that I was not aware of…read morebefore!!

200$ per month storage not even carts available have to break my back to carry everything walkingread more

Once you do your inicial application over the phone, there is a docusign to fill digitally , which…read moreseemed easy and straightforward. The nightmare started when I arrived at the location . Even tough I filled all the information digitally, the person who was at the front desk, had only received my info partially , and that I would need to fill all documents again. The weird thing about this, is that I actually saw my info on their screen , with my digital signature , when I point it out, she close the the window, on the screen and Insisted I had to do it again. After that she gave me the wrong code for my storage! I cannot understand what makes a person be rude , completely abnóxios and careless , 40 minutes to do a task!! Considering all was done more than once, I still received a notice on my email with a payment due higher than what was agreed, since it was suppose to be autopay , I called, and again, there was another problem, and they said it was not on auto pay, and that I had to pay a late fee. I tried paying, but the person said she couldn't take it over the phone , I would either have to call another number or do it through the link they sent me. Total disaster , no courtesy , bad untrained staff, I truly don't know how this place can have good reviews. Will definitely find another storage !

Decided to use this to put a few things away at my parents home and ended up at Safeguard Self…read moreStorage. The storage unit comes in different sizes, and you can change later to a smaller or larger unit. It's very clean inside. And very helpful staff, the entire process didn't take long, but a few minutes, which was nice. They also have carts you can use to move items from your car to the unit, but ask that you return them to the area where you picked them up. But when I went back a few days later to move items into the unit, one of the elevators was down, leaving only 1 working. And you can't use the stairs, saw a sign that the opening exit would sound the alarm, which was a bit of a hassle, as a few other customers were moving stuff at the same time. No cart was available, which made the process a bit longer. But overall, I'm happy with deciding to use them.

Safeguard Storage on 114th Street and Northwest 7th Avenue offers the best rates best customer…read moreservice the employees are respectable helpful and go out of their way to make sure you understand each and every aspect of your rental . Even though they send out invoices and text messages and emails to let you know when your bill is due and how much .Ms. S. Lightbourne and Leo go the extra mile and will give you a personal call if they see it's coming close to your bill due date and you haven't responded. If that's not going over and Beyond offering customer service tell their consumers then I don't know what is KUDOS TO YOU!

A clean, new-looking facility…read more The woman in the rental office was rude, Even though there are large, empty parking lots in front and back of the building, this location does not allow PODS drop offs. This means moving into a space will cost you hundreds of extra dollars if you aren't already local.

Shannon was great! Set us up quickly with a smile! A pleasure to work with! Great customer service…read moreand support.

We left our van for a week. We are grateful for this place and the ease of everything. 10/10…read morerecommend

I am currently storing my 36 foot boat here, such a easy lot to get in and out of, Super happy with…read morethis place!

I am horrified by our experience at Prime Storage North Miami. We had stored thousands of dollars…read morein fishing gear in a first floor unit since 2024. We returned on June 28, 2025 -- only to find expensive fishing and safety equipment gone. The front lock was untouched. Instead, the chicken wire ceiling had been cut open, which we later learned is a known and ongoing security issue at this location. Multiple units were robbed this way in 2024, and one tenant even posted surveillance footage and photos showing how the break-ins happened. The most disturbing part? Prime Storage knew. Their own manager is shown in photos identifying how thieves were exploiting the ceiling and doors. But they did nothing. No email alerts. No upgrades. No notification. We were never told our unit was vulnerable, even though it had likely already been hit back in December 2024. So to find out MONTHS later is negligent at best. We filed a police report and are pursuing reimbursement. We're also filing complaints with the BBB and the Florida Attorney General for negligence and deceptive business practices. If you're considering this facility do NOT store anything of value here. They will not protect you, they will not inform you, and they will not take responsibility when you're the next victim.

Thanks to Prime Storage Facility Manager Jorge, I learned that my unit wasn't the only one robbed…read moreduring 2024 after he started working there I verified all of the information he provided via a "Freedom of Information Request" thru the City of North Miami. Jorge so kindly forwarded me videos of how the thief broke in time after time (10X in 2024 to be exact) without Prime Storage taking any corrective action whatsoever! I unfortunately cannot attach any of Jorge's videos to my review, but screen shots of the thief using a screwdriver to easily trip the magnetic lock & Jorge pointing out the exact point on the door the thief did so should be enough for any logical person to understand that Prime Storage in North Miami is not a safe place to store personal belongings...

I do not recommend storing anything at this location. My husband and I have been long time renters…read moreand don't go to our unit very often. I guess they decided to take advantage of that and they stole our brand new kitchen aid still in the box from our unit. When I asked who has access to our units they said only the person with the key fobs and to speak to my husband who is the only one with the key fob. Um duhh why do you think I'm calling to make a report. My husband is the one who discovered that the kitchen aid that belonged to his deceased step mother is missing. Please do not store any valuables here. Take a picture of what your storage looks like every time you visit. And take good pictures of what you have in there. When I stated I would file a police report & that the police would request access to the cameras they stated that they do not provide access to the cameras inside only the front door. How convenient when it's clearly an inside job. When I say pissed that's an understatement. I will be removing everything from this storage.

I rented here recently and was pleasantly surprised at how this place is kept clean. Oz is really…read morecourteous and he has made this a great renting experience overall. If I ever need storage I will be sure to use this place as well as tell my friends.

Sandra and Anthony are very professional, knowledgeable and helpful. They made it easy!read more

THIS STORAGE STEALS YOUR STUFF!!! Please do not believe…read morethese reviews. Not sure how they're at a 4.8. My boyfriend got his entire storage emptied out, lock not broken. When the police arrives, the staff says "the cameras do not go far back". He had over 20k worth of things in the storage. They emptied out the entire thing. Inside job and no one knows anything. Someone else got their things stolen too so now there has to be an investigation. If you have expensive items, do not trust this storage. I can't believe you can't even trust a company that you pay monthly for!!!!! HE WORKED SO HARD FOR HIS STUFF, FREAKING THIEVES!!!! Picture below is what he came to! NOTHING!!!

Do not trust this storage facility with your belongings. All of my things were stolen out of my…read moreunit, and when I reported it, management claimed they had no idea what happened. They even admitted their security cameras barely work, so there's no video evidence of who went in or out. When I filed a police report, the officer told me I'm the fourth client this month to call with the exact same situation -- theft from their storage unit and no working cameras. That says it all. This place is completely unsafe and untrustworthy. If you value your possessions, stay far away from this facility.