We wanted 5 by 5 good space and price is right very helpful…read more The place is clean and easy to get around

Awesome experience, large variety of storage units, very good specials, reasonably priced. Safe…read moreenvironment. Quality of service and management exceptional.

So easy to register online. Spotless 5x7x8 unit, perfect for OOS student at UMD-CP to store larger…read moreitems for summer. Made our end of year move so much easier! Thank you!

Be aware of the following (long term renter). Owner says he can't (won't) negotiate…read more 1. Changing Prices National self-storage companies use a system called "revenue management" to set their prices. At the national storage conventions, owners take classes about how to use this software to increase revenue by raising prices on customers. What is revenue management? This practice is what airlines and hotels use when they quote you a different rate for the same flight or room based on demand. Big storage companies do the same thing, reassessing their prices hourly. This means if they only have one 10 x 10 unit at the moment you check, it might be priced at $200 a month (compared to $100 last week). You can get the same unit at a company that is not using this software for much less. Why are they doing this? To make sure they are charging you the highest price they can get away with to maximize their revenue. 2. Increasing Rent All the Time When you sign a contract with one of these companies, you think that you've locked in a price for the rest of your lease, right? Not true. Almost all contracts in the self-storage industry are month-to-month. This means they can increase your rent at any time with a 30-day notice. National companies increase rent for current customers frequently, oftentimes twice a year. So, a unit you thought would be $70 per month suddenly costs you $115 per month. If you stay a year with that new rate, you'll be dishing out an extra $540 you hadn't budgeted for originally. 3. Charging High Fees National self-storage companies often reel you in with attractive pricing or a special but get you with fees. You may think you're paying only $70 per month, but wait, there's more: Admin fee ($20-$30) Lock charge ($20-$30) Late fees ($50-$60 for more than 30 days late) Deposit fee ($25-$45) Those fees add up, especially if you stay in your unit for a long time. Your bill inevitably ends up being much larger than you initially planned. 4. Ripping You Off with Insurance The big storage companies try to squeeze every possible penny out of you. One of the ways they do this is by requiring you to buy their storage insurance. While it seems like it adds value for customers, storage insurance is just an additional revenue stream for storage companies. Often, the insurance provider is the self-storage company. Other times, it's a third-party provider that gives the storage company a monthly kickback for selling policies. Public Storage automatically enrolls you in its insurance program, and you have to opt-out later to get out of it. They don't even offer good coverage. When you try to make a claim, you'll find the policy is selective in what it covers. Storage insurance is just an easy way for national storage chains to make an extra $15 to $25 per month from you. In fact, most renters have homeowners or renters' insurance that automatically covers items they've put in storage without additional cost. Our experience in managing 5,000 storage units is that it is very rare -- under 1% -- for something to happen that affects the contents of a storage unit. If you wrap your furniture in thick plastic wrap available on Amazon, and pack all your other items in plastic crates with tight lids, you will avoid almost all of the possible incidents that can affect your contents. That effort would eliminate rodent damage, mildew, and water damage, plus protect against absorbing the smell of the unit. The only thing left that could happen is theft. You have dropped your risk to .1%. Let's look at what would happen if you somehow incurred a loss: If you buy their insurance and stay for two years paying $25 extra a month, and if their policy covers the damage you incur, you have paid $600 for the insurance plus the $100 deductible. So you would have to experience over $700 in damage for it to help you. Do yourself a favor and spend $100 on packing supplies and rely on your homeowners or renters policy. 5. Making You Buy Their Expensive Lock Unfortunately, most national storage companies require you to buy their lock for $15-$20 (or more) instead of providing one to you free of charge. You can get the same lock at the local hardware store for $6.

Stephanie and Diana were amazing. They were really knowledgeable on units and what would fit my…read moreneeds. Also great location and value for your money.

From the owner: SecureSpace Self Storage Odenton at 1870 Mayfield Road, Odenton, MD provides comprehensive storage…read moreincluding climate-controlled units, drive-up access, and outdoor parking. Choose climate control for sensitive items or easy drive-up units. We offer parking for RVs/boats/vehicles. Our 4-story facility features elevator access and robust security with digital video recording, electronic gate access, logged access, and overnight surveillance. Enjoy convenient online payments (ACH/credit card plans), 7-day access and flexible month-to-month leases. Carts, dollies, and packing supplies available. For storage or parking in Odenton, visit SecureSpace online or call!

this has to be the cleanest storage I ever used . the customer service was great . it was easy and…read morefast to rent I was able to keep up with my payments online and make payments as well . you can set your move out dates . like it's great! I also love the fact that staff walk around and check on the customers and check the property. aprie was amazing explained everything clear and showed us to our unit . if you need storage trust this it

This storage facility is only available during business hours due to a damaged front door,…read morepreventing keypad access. When arriving at this location for the first time you must be prepared with your unique access code that includes your unit number. In our particular experience, the unit number was changed without our knowledge, making it impossible to enter without assistance.

Replace the staff. It's hard to believe that businesses during the climate we are in financially…read moredon't make sure that every facet of their business is providing great service. Poor customer service is the biggest turnoff for a customer. Enough that we would leave your business and take our business somewhere else, even if it costs more money. Your staff's phone matters are worse than a collection agency. I missed a payment by mistake, and called to talk to someone. Her attitude was the worse. Wouldn't tell me her name, or the location. I was able to track down the location, and here is my review of that location. Your front people represent your business, you may want to check to see how they are presenting your company.

I used this facility to store boxes as I got ready to move, and it's excellent. The place is…read morespotless, and I'm pretty sure all of the units are climate controlled. A couple of folks have remarked about the customer service; I don't know if they've had a change of staff but everyone I interacted with was extremely helpful and polite. When I purchased boxes, Rose helped me load them into the car. The security is thorough: you need to punch in a code specific to you to enter the gate, and then again to enter the building. My *only* complaint is that you don't have 24/7 access to the building - it's open every single day, but the gates shut for good at 9 pm. For those of us that are night owl packers, that's kind of a bummer.

Increased rent $10 and of course there's no reason. Can't get in contact with anyone, no automated…read morechat, no human to ask why the rent was increased and figure out how to close my account and get a refund. (Probably can't get one and some snarky sales associate will respond to this and not my email being there about it.) I'm tired of these corporations treating me like crap... keep the rate the same at least for a year. And raising it nearly 50%? Ridiculous.

I love the double security of needing a code to enter through the gate, but also for the building…read more The space is more than what i envisioned, and not bad for the price. I was given all the information and tools I needed to move in my stuff to the unit. The app is easy to use and reliable.

I really liked how friendly the staff are. If you are late on a payment someone (a real person!)…read morewill call you to give you a friendly reminder. Also, I was VERY impressed with the price. NO ONE in town could beat their prices and the fact that everyone was so nice and helpful there just made it all the more better. Plus, they have everything you need to move (moving carts, supplies, tape, etc.).