We are using Public Storage. We have had prior experience in two other cities with self storage, on…read morea short term (a year or so). I picked Public Storage, this specific location, based on Yelp. We had short notice: I had 150 boxes in my brother's basement, and he needed to have his furnace replaced, and my boxes were blocking where the furnace sat. The cost is reasonable. The check in went fine. It took a bit of fiddling on the website to set up everything for my wife. That is user error and not the best user interface. The manager also kept calling me, not her, but that was due to my not having her listed as the emergency contact, due to the foregoing issue. It was all resolved soon enough. The interior common space was clean and tidy. I have no complaints.

This is a review of Public Storage, located at 807 South Frederick Ave…read moreGaithersburg, MD 20877. I have rented a 10 x 10 storage unit at this location of Public Storage for about 20 months. I went back to my storage unit on November 2, 2023. I found the premise to be super clean. Not a single piece of trash. I happened to see the manager, Michael, using a broom and dust pan to sweep around the premise. He has been the manager since the first day I started my monthly rental of my storage unit there. He has done a superb job managing the Public Storage at the 807 South Frederick Ave., Gaithersburg location.

You bought out a local storage facility around January, and not only do you force us to pay…read moreoverpriced insurance, and upped to rent, you are now increasing the rent AGAIN on May 1st! I will make sure to be out of your storage facility by then, along with many others. Way to ruin a local business in less than 5 months. It's so bad, that the gal who has been there since it opened, has quit, and she was fantastic. And you're new corporate girl you sent is a lazy and rude, with an entitled attitude. Good riddance.

Awesome customer. Anna was amazing. Her willingness to help goes above and beyond. She's truly an…read moreasset to the team. Great job Anna

I needed storage close to the area I'm moving into and Castle Mini Storage had the best rates…read more Russell, the manager, is very helpful and knowledgeable. His customer service was fantastic and I appreciate all his help. Also, Elvin was very helpful as well. I highly recommended using this location to fulfill your storage needs, if your looking for fair priced storage in the area.

From the owner: Are you looking for secure and affordable self storage in Rockville? Castle Mini Storage is here to…read moreserve your needs! Our clean and modern facility features 24/7 access for the ultimate in convenience. Day or night, early or late, our facility is always open to our customers. State of the art surveillance cameras constantly monitor and record, keeping our storage facility as secure as possible. If you're storing bulky or heavy items, please feel free to borrow our dollies and handcarts for no extra charge. We also feature convenient drive-up units, providing storage options for all kinds of customers. Our online bill payment system is the easiest method for keeping up to date with your rent. Simply access your account online. If you have any questions at all, our dedicated call center is waiting to hear from you.

Personal. Muy amable buena atención. Buen precio. Fácil acceso y rápido. Lo recomiendoread more

I left all my stuff in there for a few months. So many bugs and mice. The bugs and mice got onto my…read morestuff. The mice chew, pee, and leave so many mice feces everywhere. I had to wash everything, after I got it out of storage. I had to throw out my rugs and bed because of the mice. The bugs lay eggs on my rug and bed. Sometimes I went there I would discover a dead mouse in my unit. I had to always throw them out. If I would have known mice would do something like that and there would be bugs. I wouldn't have put my stuff in there. It is unfair that they close at 10pm. I get off work at 9:30pm and it takes 30 minutes to get up there. By The time I get there. They are close. The only good thing, I can say about that place. It was easy to cancel. Never going back there again.

Great customer service. Stay was grear.clean space. Management is grate. Great great great great…read morelife storage.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 26 W Diamond Ave is no exception. Our Gaithersburg storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near W Diamond Ave and N Frederick Ave, we're trusted by neighbors in Washington Grove, Germantown, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I'm not happy with this place ! Almost a year the elevator is broked almost…read more Broke my back loading all my tools in my back! becouse stupid elevator all time is broken .this is not right ! I'm moving another storage! I'm not recommending this place . Please go another storage !

My wife and I have had a storage unit here for a little over 2 months. During that time, the…read moreelevator has been down 6 weeks. Our unit is in the basement and we can only access our things via the stairs. After multiple conversations with the staff, it seems like they are always waiting on a "part" for the elevator. Save yourself some time, patience, and your knees by going somewhere else.

I've had a very frustrating experience with the Self Storage Plus Gaithersburg location. I rent a…read more10x10 unit and pay close to $300 a month, yet the facility has been extremely poorly managed. One of the two elevators has been broken for over two weeks, and the only working elevator is difficult to reach because the entrance door to it is also broken. On top of that, three out of four vehicle gates have been out of service for more than three weeks, making access to the property incredibly inconvenient. Over the past three weeks, I've tried moving items in and out of my unit several times, and each visit has been a struggle. For the amount customers are paying, the lack of maintenance and oversight is unacceptable.

If you are looking to rent out a storage unit... i suggest you look elsewhere. Their customer…read moreservice team was not helpful at all, the quality of the units are not worth the $60 plus dollars a month. We had booked a unit at the paramount drive location, we called to get the combination for the lock and they did not have it anywhere in their system and basically told me to go to the unit and figure it out, when we got there, there were items in there that did not belong to us. After the back to back issues with this company , we decide to just cancel and didn't even get a refund on it. Awful service!

After 5 years of jacking up our monthly rates to the point of extortion we finally emptied out our…read morestorage unit, close to $20000 later. Moved the last few boxes out on the first of the month and of course Public Storage will charge us for the full month. The local manager, James, said there was nothing he could do, no pro rated price or anything. Unbelievable. This is no less than high way robbery. Do NOT get involved with this place and there predatory business model. They lure you in with "low" prices, and when you're trapped they jack up the rates and slap you in the face on the way out. Good riddance.

This is a consistently good storage facility. Having had two relatives recently get sick and have…read moreto move out of their homes and being responsible for clearing out their houses, I've had to use this facility for the last number of years to store things until I was able to dispose of their things. I called yesterday to rent a new unit and I can't tell you how helpful Jason was. Later in the day, I went into the facility and met with him. Customer service while working with him is outstanding. Really great guy and I would highly recommend this company.

Don't go nearest to EOD you need to make sure your gate will open. If it doesn't contact their…read moreemergency ‼ stvcs

Reserved a unit here Becareful BC THERE ARE MICE!! The unit was empty and has SO MUCH mice…read moredroppings. I ran and cancelled my reservation quick. Sorry, but i have to be honest and save others from this issue that is not disclosed by the managers.

This facility is wonderful. There are plenty of carts, everything feels very secured, and the…read morerental process online was so simple. I'm really glad I made the switch.

Great experience. Lety was very helpful and professional. I would recommend this place to anyone!read more