I have to go down a star here due to the sheer price increase of the units which is happening more…read moreand more often. When I first came here my unit was $89 per month. That was a fair price. Now that same unit is $182. That is outrageous. They also went up from $50 to $70 for liens which doesn't really make sense either. If we can't pay our monthly payment, or other payments, how are we going to pay the $70 for the lien notice fee? Raising fees for people who already obviously don't have money doesn't work. They can't give you what they don't have. This is just greed from the owners who are probably already millionaires. The only time storage units at this price are worth it is if you're storing things that are very expensive - 10 $15k TV's, a bunch of expensive computers, or things that you cannot replace, etc. Don't waste your money storing a couch and a kitchen table. Sell them and buy new ones when you're where you end up. If you plan on having to store things for more than a year then just sell whatever you can instead. You'll save yourself a ton of money and thank me later. The only things that should be stored for longer than a year are things that cannot be replaced. Another drawback is not being able to access our units 24/7. In the heat of the summer it would be so much easier to be able to go in at night and do things but we can't here. An old storage place I used had 24/7 access so I'm not sure why this one doesn't. We have to enter a code to get in so you know who it is plus there's cameras everywhere. We can't do anything until the fall or winter because it's too hot. Basically, only store things that you can't afford to lose. Everything else, sell it, then buy something else when you get to where you're going.

The climate controlled facility is clean and available via coded entry. The people that we've…read morespoken with are friendly, albeit sometimes difficult to reach through the automated phone system. The value is poor because the price continues to rise without merit. When we first started at the locally owned facility, the price was $100/month for the first 10x10. We had added another 10x10 in the new area for $80/month. Now the rooms are almost $350, close to double for the same space! Since StorageSense.com took over, the system automatically charges for insurance, taking it to $400, more than double our long term costs! That sheds doubt on the value of what we store there, making me feel foolish. We really are disappointed in the storage options.

This is my first time in Louisiana & my 3rd storage experience in my adult life, and WOW it may…read morehave just raised the bar! Specifically Miss Khari & Miss Tracy being absolutely marvelous, wonderful phone etiquette with genuine care while tending to my specific case. I made the online reservation a few weeks in advance as I was coming to Bossier City from Northern California. My fiancé already living in town, ended up having to take over my reservation due to my arrival after the 28+ hour drive being after business hours. I had beaten the ladies to the chase with touching bases on the day before my arrival, we had a great lil chuckle about that; same brain wave length we was on haha. Khari was especially AMAZING in helping & understanding the whole issue of my arrival time so she got my fiancé all set up so that we were able to access it with ease. The funniest part is that we still ended up getting there past the after hours access time frame, so we unloaded the next day & as I had a ginormous plethora of my collections of life, just strewn across the driveway- the ladies rolled by and introduced themselves. Loved them immediately even more! Amazing personalities, sweet temperaments & great expertise advice ! They took one look at me attempting to begin Tetris-ing my stuff into a 5x10. Miss Tracy honestly expressed that with her 8+ years of experience she could tell that my belongings would not fit! I didn't even skip a beat in saying, "NEXT SIZE RING ME UP!" They assured me it was simply due to my belongings, they weren't trying to up sale for the sake of up selling & I assured them that I truly trusted their professional expertise! K smoothly got my fiancé all legally situated with the switch over & I was able to get my treasured belongings beautifully arranged in a manner that allows me to easily access anything that I could suddenly need! Absolutely 100 outta 10 experience! I love these ladies & look forward to keeping my unit even after securing our own home! Thank you so much Miss Tracy & Miss Khari !!!!

Had a great experience renting here. Alexus was polite and informative and made the whole process…read morevery easy. No hidden fees or catches with the pricing. I was in and out in 10 minutes.

Used from 2017-2022. Indoor storage was a great experience. Never had to worry about the elements…read moreaffecting the boxes and furniture. Good access hours and staff were always helpful and polite. If I need to store things again, then I would use this company again without a doubt.

I am so impressed with this facility. The power went out resetting all the gates and I really…read moreneeded to get into my unit. An emergency number is listed on their phone and I called, within moments she was there resetting everything and buzzed me in. 8:30 pm on a Thursday, crisis averted. Excellent service!

We showed up at 3:30pm and the store is closed and the gates would not open. The store is supposed…read moreto be open until 5. We tried calling the emergency number and the mailbox was full. Now we have to pay for extra days for a uhaul truck due to your place not adhering to your published hours and having defective equipment. Not sure I would say this is the best way to keep customers.

Management goes above and beyond. The tenants here are treated like family. I have peace of mind,…read moreknowing my belongings are stored here.

Safe, clean storage facilities. Reasonable prices in comparison to others in the Shreveport area…read more Friendly and professional staff.

Review is for U-Haul rental. I-Haul was due at 9am when the store opened. Returned truck after…read morestore opened, which they stated we would then be charged $60 for an additional day. Even entering the time of return at 9am, when Chubby Hole opened, still indicated a late return. Tried calling U-Haul and had to wait for a supervisor to call back. Told the desk employee that if we got it resolved with U-Haul they had the keys, if not we were coming back for the keys to use the truck for another day. Contacted U-Haul who also contacted Chubby Hole. U-Haul stated we were getting charged an additional day, so we said we would go get it and use it for the additional paid day (which is fine as we have items for dump haul-away). We go back to get the truck and the Chubby Hole has given up the truck to the U-Haul "area manager" despite being told we may would be back to get it. We can only assume to send it off to another location/ on another rental, despite having paid for the truck another day. We expect to be refunded. The truck was returned this morning, and cleaned out in the 15 minutes while we were there returning it before anyone was there for rental. If we charged and paid for additional day of use, then we should have it in our possession. The truck should not have been taken by the "manager." Spouse was in uniform, so preying on military is probably something these guys like to do. So shady. Stay away.

We had a storage here and the unit was very clean and the staff provided great customer service…read more The prices are within reason. But so sad, we have to move out of state what to do and how to pack. WAIT! The Cubby Hole sales everything you need for packing and moving. Each staff member can tell you what box it needed for what item. They are great there.

For the last several months l have tried to pay my monthly bill on line with no success…read more All information listed for my unit is accurate. The only thing that was needed to complete the transaction was the security code. When that was recorded it was rejected for being invalid. How can that be when I have used it for other transactions with success. When completing past transaction, different clerks were advised of this problem and to date nothing has been rectified.

The new owners and staff do not value their customers. They charge outrageous prices. Their office…read morehas no clue what they are doing and do not follow through with what they say. I was told my unit would be $75 a month, pricey. When I checked my bank account I had a mysterious charge of $104. I found out it was Storage Sense. I called and was told my rent was not $75, but $84 and there was an administrative fee as well. What? None of this was discussed. I called and relayed what I was told by an office worker. They said they would talk to their district manager and get with me. The office worker that had misquoted the price called back and said the district manager said my rent will be $84, and she never told me that rent would be $75. Pulling my stuff out. Shame on y'all. Keep this up and you are going to lose even more business.