Customer service here is TOP TIER as well as cleanliness, Doris and Janiah are amazing and will…read moremake you feel at home with their warm hospitality personalities I highly recommend this place for all your storage needs. I guarantee you won't feel like a stranger storing valuable items and such you feel safe, secure and happy THANKS TO THE WONDERFUL TEAM THERE!!!!

I have twice used this facility for storage during moves. The office ladies are courteous and…read moreprompt and the units are fairly priced for the sizes and the controlled atmosphere.

Thank you Susan and Sharon! You two beautiful young ladies have made my day! Susan took her time…read moreto show me the property, answered all my questions and offered thought out pertinent suggestions as to what would best suite my needs. I was even more surprised to find that not only did they have the best prices in the area, they made sure I was completely informed of all "small print" in the rental agreement, they also rechecked and found me another discount! What a beath of fresh air in this self absorbed fast paced world we live in! Thank you so much for making this a pleasant experience.

DO NOT USE THIS FACILITY!!!! Let's start from the beginning…read more I chose the location based upon price and the amount of security cameras I observed. When I signed the lease, I was pressured by the Manager to make a Google review. She said that she was under pressure from Owners to ask all tenants to write a favorable Google review. This struck me as odd and made me wonder WHY they do this other than to cover some shady business practices by pressuring customers for favorable reviews. I was correct in this assumption. Then, the Manager pressured me to purchase a padlock from THEM. Stating that their insurance policy required that in order for me to be covered that only their locks be used in my unit. Later, after I had moved my business' tools and inventory into the unit, I used the unit for about three months onn average of once or twice a week. One day I went to it and the key to the shitty lock they sold me, snapped of In The puck lock. I had to hire a locksmith to cut it off so that I could get to my tools and go to work. About a month later, the Master lock I put on my unit had been cut off and I found that ALL of my company'/ tools and inventory were stolen. As well as a great many of. Y personal possessions. The Manager THEN TOLD ME THAT THERE HAD BEEN A LARGE NUMBER OF BREAKINS AND THAT THE SURVEILANCE CAMERAS HAD BEEN DISABLED AND THAT THE Owner hasn't made any effort to repair them. (To be continued, it gets worse) After a great deal of hassle, I get a paltry $2,000 settlement for my losses from their insurance company. That wasn't even close to covering my losses. Later, I was moving out of my unit. I emptied it, I notified Management that I was moving out and I told her to cancel my lease and. Two days later, my credit card was charged another month by them. This is a month by month lease and I was NOT obliged to pay again. I have called them repeatedly seeking a refund. The Manager tells me that my unit had a padlock in it. I told her that it wasn't MINE and that I wanted my money back AND THAT I was NOT paying for squatters. She told me again today that the Owners said I HAD to pay as long as a lock was on the unit. My attorney is now involved. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

I love doing business with Hideaway Storage North. Jordan is great to work with! The prop is always…read moreso clean as well as the units. The prices per units are very affordable as well! I'll continue to do business with them!

Customer service is horrible. I wouldn't bother the lady who answers the phone, she doesn't listen…read moreaccurately then acts like you don't know what you're talking about. She wanted me to re register twice when the sign and website told me to bring my ID and registration form to the office, not online or I would've been all ready to go if that was the case and had my gate code, and she never told me the exact app I had to use. but that was never the option online it told me to meet them in the office in person. I have 2 jobs and tried communicating with her that I could use her help in person because my brand new phone was overheating just cause it's hot outside, this is my first time renting one out and I'll never call them again. Website, sign and the lady tells you to do something differently and it's not an efficient way to run any business. (I did not need her help moving, I just wanted her to validate my ID) just for clarification. I could see a bunch of potential in this place if you had someone in this position who is compassionate to others and at the very least can do the their job that is listed on a website your affiliated with..

This is my first time in Louisiana & my 3rd storage experience in my adult life, and WOW it may…read morehave just raised the bar! Specifically Miss Khari & Miss Tracy being absolutely marvelous, wonderful phone etiquette with genuine care while tending to my specific case. I made the online reservation a few weeks in advance as I was coming to Bossier City from Northern California. My fiancé already living in town, ended up having to take over my reservation due to my arrival after the 28+ hour drive being after business hours. I had beaten the ladies to the chase with touching bases on the day before my arrival, we had a great lil chuckle about that; same brain wave length we was on haha. Khari was especially AMAZING in helping & understanding the whole issue of my arrival time so she got my fiancé all set up so that we were able to access it with ease. The funniest part is that we still ended up getting there past the after hours access time frame, so we unloaded the next day & as I had a ginormous plethora of my collections of life, just strewn across the driveway- the ladies rolled by and introduced themselves. Loved them immediately even more! Amazing personalities, sweet temperaments & great expertise advice ! They took one look at me attempting to begin Tetris-ing my stuff into a 5x10. Miss Tracy honestly expressed that with her 8+ years of experience she could tell that my belongings would not fit! I didn't even skip a beat in saying, "NEXT SIZE RING ME UP!" They assured me it was simply due to my belongings, they weren't trying to up sale for the sake of up selling & I assured them that I truly trusted their professional expertise! K smoothly got my fiancé all legally situated with the switch over & I was able to get my treasured belongings beautifully arranged in a manner that allows me to easily access anything that I could suddenly need! Absolutely 100 outta 10 experience! I love these ladies & look forward to keeping my unit even after securing our own home! Thank you so much Miss Tracy & Miss Khari !!!!

Had a great experience renting here. Alexus was polite and informative and made the whole process…read morevery easy. No hidden fees or catches with the pricing. I was in and out in 10 minutes.

Used from 2017-2022. Indoor storage was a great experience. Never had to worry about the elements…read moreaffecting the boxes and furniture. Good access hours and staff were always helpful and polite. If I need to store things again, then I would use this company again without a doubt.

I had requested to be put on auto pay when we first signed up. When we went to put our stuff in…read morestorage as we were moving off of the base we arrived to find a second lock on the door. When I called to find out what was going on, she told me they don't make calls if someone is late and charged me a $20 late fee. We lost a lot of our stuff in a rain storm as it had to sit outside until we could get back over to storage because we were on a tight timeline. It was disappointing and frustrating. If we would have known it was on auto pay, we would have paid immediately and put it on auto pay before any late fees were added

I rented a storage unit here for almost a year. I looked all over at other storage units and there…read morewasn't a lot of choice for the size I wanted. Here I was offered a larger unit than I was looking for but at a good rate. The instructions to get the rental started were very clear and setting up the monthly payment was easy. When the company change the payment website I was directed how to set up in the new system. Working with Storage Haven was extremely easy and overall a good experience.

These units are clean , great area, and the best price in town!!! Quick and easy over the phone…read morerentals. Can't beat it!

Great guy on the lot! Absolutely will help you find what you need for storage. Metal buildings and…read moreGraceland Portable Buildings.