Great Place!! Our family has used storage units before. Public Storage (2212 Polymer Dr) is one of the best we have used. Manager Miranda helped with every question and made the registration and paperwork process very easy. Very professional and friendly. There was NO pressure and no up-sell. Nika that showed us the unit on a cold bitter rainy day in our golf cart service was so amazing. We laughed and joked during the ride. It felt like family. She was so helpful and amazing!! We started out thinking we would use a non-climate controlled unit. After much consideration we (on our own and not pressured in the least) decided to rent a climate controlled inside unit. The units were impeccably clean!!!! and very well taking care of. On moving day it was very easy to position the truck to off load. There were new and very nice dollies provided to help with the transport. The gates and security were a must for us. Hours of operation fit our schedules. All in all if I could provide more than 5 stars I would. Great job ladies. Nika thanks for the ride :-) read more

I moved into my unit and when I was done I realized that the gate latch was broken, not obvious but broken. I gave the location manager, Karen permission to enter my unit and at the time I had not realized that she had stolen something very valuable to me. She tried to lie and her district manager tried to cover it up. Be very weiry of that manager, she's a petty thief with no conscience. Chattanooga, TN Hamilton Place don't trust your things there. Definitely going after them legally read more

Office staff is nice and competent, if trained. One staff member was not trained properly (manager's words) and it caused huge issues. Rented Aug 30, 2025 for $240. Nov 25 received notice of increase to $354. When I objected, I was given a 3 month discount which made my rate $263. My "discount" ends 3-31-26. I will be moving my business storage out. read more

Lied about cost. I was told price would not increase for the term I needed the space. 3 months later they doubled the price

Rented Dec 2021 at $130 a month. Every 3 months they go up on rent. Now at $288 a month. Moving my stuff and will never do business with Public Storage again read more

Great friendly service! Staff is very knowledgeable in answering any questions or concerns I have.

I had moved out of my storage unit had everything cleaned out went into the office to let them know was told that it was the first so I had to pay for the whole month anyway because it was the first not the 30th,, also location I could never, and I mean, never get anyone to answer the phone. The gate is constantly broken and the Bluetooth app to open the gate is off half the times I mean it's just ridiculous. when you move it's really a good deal and then they wait till you've moved all your stuff in and then they jacked the price up I have been here for about six months and my rent has gone up twice in six months. Don't waste your money or time. Do not go here. I don't know why they even have staff because they are the most unhelpful people there not once have they solved an issue for me or helped me with a problem. Just all in all it's fucking terrible. Go somewhere else anywhere else. today is my and I am tickled to I am out of here. I ran my small business out of here and I have lost so many sales because I could not get in due to the broken gate yet no form of compensation or even a apology was offered and this is during business hours so forget they also close at nine and if you get locked you're gonna have to wait about an hour for somebody to come and let you out, even though they have staff on site read more

I had to move out of a home after 14 years. Needless to say it has been stressful. What was NOT stressful is the rental of the storage unit! Smooth, seamless, and so simple! I cannot say enough good things about the process. From beginning to end, including the new lock and keys just waiting there for me like a present, it was flawless. Thank you for making my move a little easier! read more

What a great experience! Craig walked us through the storage process including gate, lock, contract, etc. So kind and took his time to explain everything. he even helped us when we were struggling to "Tetris" the items for our unit. 5/5 recommend. read more

Very easy to reserve and the storage lot is clean and welcoming. Everything was set to go upon arrival and there was no need to go to the office read more

My second month they raised me 50.00. They leave early then charge a late fee.. Told them a week out I was moving and said great then want the entire month even on the second of the month. No pro rate. Just looking to soak you any way they can. Find anyone else. read more

I called the 1-800 customer service line for public storage. The customer service man made sure to find me the best price for what I needed and a move-in special it fit my entire need completely. I would recommend public storage to any of my friends or family read more

Customer service at the Polymer location is lacking significantly. From the time we tried to rent the unit and every time in between they have been very rude, unprofessional, and incompetent. read more

Checking for availability and pricing for a future move. Barbara was awesome and answered all my questions with a fun and professional attitude. read more

Won a unit there for an auction and they were great. Fun staff and quick service

I got 10x10 storage at Publix Storage. Company is very organized, storages was easy to find. Lastly, they make it very easy to purchase a storage and are very reasonable. Thanks Public Storage again!!! I tell anyone to get a storage here. read more

We have had our motor home stored here since 2007. It was orginally owned by Jepco. The personnel was always nice to deal with and they provided excellent security with cameras, security guards and a gated lot. A couple of years ago they were bought out by Public storage. Since Public storage bought them, gone are the pleasant and caring staff, the security guards, cameras and the gate is more often broken than not. Jepco's rates were not cheap, but Public have raised their rates each year for a total of almost 40% increase and their service has gone down. This is a very poorly run and over priced storage facility that takes advantage of people looking to store their motor homes. read more

The property managers were polite and friendly, and the process was very streamlined and pleasant, easily one of the most straightforward social distancing and covid-19 processes I've encountered during the pandemic. read more

The manager Barb was amazing! She was very helpful and honest with what would be the cheaper way to do it and still have the space I need. I was very satisfied with her and public storage! Definitely advise people to check them out first! read more

Great onsite staff! I missed my appointment the day before from moving and she called me back and it was a holiday so i thought they were closed but they werent and mrs.Almond which was the lady on duty took care of all my storage needs in less than 30 minutes! It was great easy and i got a great deal! read more

Terrible- we kept a construction trailer here for about six months. It was broken into on Christmas day 2020 and over $8000.00 in specialty tools were stolen. One of the site personnel called me to tell me that the door to the trailer was broken and was hanging open. She also indicated that several other trailers and units had been broken into so I should come check mine. Once I got to the site and confirmed the theft, I called the police department to report it and see if they could locate the thieves. Turns out, the area that they use for trailer storage has no direct video coverage. The lady at the office gave me a well practiced "i'm sorry" and offered no other assistance. When I came back to move the trailer a week later, it had actually been broken into again- they essentially stole the last $100 worth of hand tools that had been missed before. I spoke with several other contractors at the site that have had the same experince. So... I paid $95 per month to a "secure" facility only to be robbed blind, and for my trouble they were "sorry". Do not make my mistake. read more

This public storage staff headed by Miranda has been helpful and prompt with promises. They are pleasant and respectful