Heather is a very kind and polite person, very punctual, highly recommend working with her.

This unit was awful! I went to close the unit because at $152 a month for the number of items I had was crazy, only to get there and it is infested with huge roaches. I get all my things out early morning 10/1 only to be told I have to pay for the month, won't be paying got no compensation for my items because of the roaches . even though paid for insurance. never again read more

Jenn was fantastic and really helpful! She went above and beyond to help me fix my own mistake and get me into the unit fast.

i was looking for storage near albermale, this one come up in the search. i was surprised how easy to select a space, submit application, pay and secure stirage, everything done online less than 5 min. The day for the move in, they text me the code, it was so user friendly and easy that i didn't use any assistance. i drove to the storage, opened it, put my stuff and l locked it, all done in less than 30 min. the whole process was so easy, quick amd smooth. read more

Unfortunately I was assigned a unit 30 minutes away from me when the representative said it was 2-3 miles. I went to the close one and they said that's not us your in Concord!I tried to make arrangements to change it but o would have to pay another $29.99 and I couldn't afford to do that. So now I'm stuck driving 25-30 minutes to a storage unit. Not happy at all! read more

I've been at public storage since 2023 and it is now 2024, and within that time my storage bill has went up 3 different times for no apparent reason. It started out as $165 and is now $280. Why 3 times in one year with no add ons or upgrades!? Unacceptable!! read more

i have possibly one of the tiniest units, i was paying $74 but now i have to start paying $108 and i don't get anything extra. just paying more for the exact same unit. also please don't be late on a payment they will lock you out of your unit and deny gate access as soon as you do so & try to put your things up for auction even if you've made proper arrangements with the property manager. no one ever answers the phone. save your coins, find another storage!! read more

I just moved in yesterday. Organized set up. Seems like a good place. Convenient location.

It was easy and convenient to book and get the storage unit. Everything can be done online if you choose to and they texted and emailed me confirmation of my booking. The space is clean and roomy. The only thing I don't like is if you need something from storage after 9pm you cannot get it. Closes at 9 and will have to wait until 6am next morning. read more

Staff were very friendly and helpful with deciding the right unit size for me.

INFESTED WITH COCKROACHES!!!! DO NOT USE THIS PLACE!!!!! Wish there was a negative-stars option. We moved our stuff in and within 2 days ALL of our belongings were infested with cockroaches. Absolutely thousands and thousands of them. Management was completely useless and more-or-less accused us of bringing them in. I had to battle with them for 6 MONTHS just to get my original purchase refunded!!! Forget about all the stuff we lost, they didn't care about that one bit and made NO effort to make the wrong right. Area-manager Tiffany was the most useless unprofessional excuse of an employee I have ever had the misfortune of dealing with. It baffles me that a company as large as Public Storage treats their customers this way. Still considering legal options honestly. Save yourself the trouble and go ANYWHERE but here. read more

great customer service over the phone with the manager when arrived, easy to use app for access. no issues moving in easy process.

I have to say I am highly disappointed with this place and we didn't even get to rent the unit! My family and I moved across the country and Cherrelle told me that even though I wouldn't be here on the date that I needed to sign the paperwork, she would hold a unit for us. I was VERY appreciative. I told her when I would be arriving and she confirmed for me on Monday (today is Thursday) I get to Public Storage and they gave away my unit - she told me that if I needed to re-reserve the unit online she would call me and tell me. That never happened. And I was basically told by the guy working there that he was new at the location and I was SOL. So I spend the afternoon searching for a new unit, which I found, at double the cost. I could NEVER use a public storage now and all the other places I talked to rolled their eyes when I mentioned what happened. read more

While I was satisfied with the location, physical space and access to storage and onsite customer service, I was less than satisfied with the Public Storage policy related to billing. On 15 Jan, I moved into the storage unit, on a "30 day discount" and on 15 Feb, I moved out. On 01 Feb, I was billed for my '2nd month' and was not refunded, though I moved out on 15 Feb. Attempts to contact someone to assist, correct and/explain were less than successful. read more

Good property great property manager she values this place a lot and takes care of the place. Pretty good deal on a 10 by 10 defently hoppy to have my items here read more

UNPROFESSIONAL!!! This is the worst storage I have EVER been to. The staff is so rude and unfriendly. The front desk lady was very unhelpful. I will never ever use this facility again. I advise anyone else not to use their services. The place is nasty as well. They say their hours are from 9-5 on Sunday (they have other hours as well) but yet when I get to the office the last refused to assist me because she was "on lunch". THEY SHOULD STATE THAT THE OFFICE IS CLOSED FROM 12-1!!! The hours of operation is a lie. They have mold and roaches!!! Horrible horrible horrible. read more

Markeisha was amazingly helpful and knowledgeable explaining everything in detail patiently because I have never rented a storage space before. Very sweet and personable while maintaining and exceeding great customer service. She deserves a big raise because she is boosting the profit margins out in these streets lol! Hard working lady! read more

The customer service was great here, had a location closer to me that this one had what would fit my needs. I have never had to store before and they were kind and gave me good information. Thanks for the great experience! read more

Judy and the ladies were very helpful! She has a great sense of humor and very pleasant! I wanted climate controlled unit and of course Stephen thought we didn't. She helped me convince him otherwise! I Highly recommend Public Storage. read more

The worst place in the world to rent from. The only reason I gave them one star is because there was no option to give zero starts!!! Kennedy the manager lies, doesn't follow protocol and lies to her managers about it. I paid $100 for a unit i never even got to touch. She told me she would unlock it and never did. I got there after hours with all my stuff on the one and only day i had available to move my stuff in. The unit was locked. Other units around it were unlocked and opened but not mine. The 800 service does nothin but tell you to come back the next day and try and argue with you when you ask to speak to a manager. (Then I got a voice mail and a mth later have yet to get a call back)Which did me no good. I had to find other places to put my stuff, which cost me more money. When I did call Kennedy back the next day she said she unlocked the wrong one and basically said oh well get over it. When I asked to speak to her manager she tried to argue with me as well. When I did finally speak to her manager, Casy, days and many voice mails later I found out that Kennedy had already spoke to her and lied saying she never told me she would unlock the unit and that she followed protocol. After dealing with this for a mth and speaking to the regional manager as well, I was told i would get one day credit on my South Charlotte account (which has not happened) and nothing else. When I asked them to look at the security cameras to show that Kennedy was not telling the truth that she did in fact lie to them I was told but Casy (Kennedy's manager) that they don't do that. The regional manager said he guessed he could look at them next time he was in Charlotte but it wouldn't do any good. After further investigation I found the cameras are of no use at all. They cannot be used in court because they could be tampered with. So the whole cameras are everywhere for you, don't do a thing but give us a false sense of security. read more