The on-site staff at this location are phenomenal -- truly helpful, professional, and kind. They are the only reason I have stayed as long as I have. Joshua specifically has earned Public Storage their single star. If I could review him personally it would be 100 stars. Unfortunately, the problems start well above them and have gone unresolved for far too long. Despite repeated assurances, I have yet to hear from the regional manager regarding months of ongoing billing issues. I am paying a premium for climate-controlled units, but the climate control does not work -- creating serious concerns for the items I store. The app that is supposed to control gate access does not work and is not even connected to all the gates. Parking enforcement is non-existent, with people frequently blocking others in. There are no garbage cans onsite, so tenants leave trash scattered around the property without a place to throw it away. The design and layout of the facility is the best in Omaha, but it is being mismanaged and allowed to fall into disrepair. Worse, instead of rewarding long-term customers, rates are constantly raised above the prices offered to new tenants. I currently rent about 1,100 square feet of storage and am paying close to $1,000/month -- significantly more than when I started. Their increases have now made it a better value for me to rent a commercial building then to continue to rent storage units from Public Storage. I was asked to leave a review as part of my check out, and I am happy to -- but that request should come with a willingness to address these very real concerns. Until upper management becomes responsive and accountable, I cannot recommend Public Storage to anyone looking for reliable, professionally managed storage in Omaha. read more

I originally rented a 10x15 unit at this location online in October 2023 for $83/month plus $15 for mandatory insurance. The unit was clean and I never missed a payment -- I was on autopay with no issues. Less than a year later, I received notice that my rent was being raised to $206/month -- more than double my original rate. At the same time, Public Storage is advertising larger units (11x20) on their own website at $120/month. The same size as mine is currently listed between $76 and $120 depending on promotion. When I called to dispute the increase, the property manager admitted this is a corporate practice and said he doesn't like it either. He offered to knock off about $50 -- but that still left the total well above their advertised pricing and my original rate. I declined. I've since filed a formal complaint with the Nebraska Attorney General, and I'm also keeping my Google and BBB reviews public to help others understand how this business operates. Rent increases are legal -- but when they're hidden behind vague terms and not aligned with publicly advertised rates, it becomes unethical at best. Unless they change their practices, I strongly suggest reading reviews before renting here -- and filing a complaint if this happens to you. read more

Good at first, but they will jack your rates up after a few months without any explanation. My rate has gone up $50 more a month without a reasoning or outlet to get answers. Will be moving to another storage unit. read more

So Public Storage just advised me they review thier sites every 6 months and the more full they get they start to raise prices on existing units. Seems fair and logical..except when they raise my unit $55 or 36% per month in the middle of winter when its nearly impossible to leave. they wont hold my original price even for a couple months till i can get out..BUYER BEWARE with this sketchy company. read more

Public Storage - Self Storage Near Me - Elkhorn, Nebraska

Public Storage rate increases are nuts, 40% increase in rates, have tried to call, left messages and no return calls... Know this when sign w/ these guys... read more