Megan on the office gave me the full tour of the space was excellent with it all. The space is clean, secure, and well layer out. The fact that everything is controlled via an app adds a level of safety and security to an already nice space. The billing and payments are handled smoothly and the whole process was quick. read more

In person, the staff here has been okay. Not nasty or rude, but not particularly knowledgeable. They are quick to send you to the Public Storage customer service, though Public Storage customer service will then tell you that the local property manager is the only one that can make the call. Circular hell, essentially. Most importantly, I got this storage unit in August 2023 because I was moving out of state (this piece of information shared so you know that I couldn't just fly back and move my items to another storage unit when/if I wanted to) at $78/mo (inclusive of the insurance I couldn't cancel). Within 5 months of move-in, my rate went up to $117/mo (an 85% increase). By July of 2024, I was told my rate would advance to $138/mo. After a call to both the property manager and the corporate office, they agreed to hold off increasing my rate for 3 additional months, and then, to add insult to injury, I received another rate increase for Jan 2025. When I called again to discuss this egregious advancement of rate increases, when a new unit the same size is STILL ADVERTISED at this location for $84/month, with no time limit on that price (meaning, it is not advertised as a temporary, 3 month rate just to get you in the door), I am told that I'm not a new customer, therefore, I am not eligible for that price. But, when I ask why prices have gone up so high, they tell me it's because they have to raise it to be in line with the market...Back to illogical, circular hell. Further, I've received the run-around on the insurance. They told me repeatedly that I had to bring my documents in person to cancel my insurance (but I can opt in to paperless for my account...), and to call Public Storage corporate to try and do it electronically (did I mention I moved out of the state, and I wasn't allowed to opt out of insurance to begin with?), they told me only the property manager can allow it. Then, I couldn't escalate it because my new driver license didn't match the one on file...but I could go to any Public Storage to change that (but not online while logged in). Can you see how this gets both circular and clearly untrue/ill-informed? For all those here, the real answer is you have to log in on a desktop, or visit orangedoorstorageinsurance.com. You do NOT have to upload documentation. You simply have to sign an (electronic) waiver stating that you are aware of the risks and carry other insurance. So, to summarize...no one that works for Public Storage, locally or with corp customer service has any idea of this information that took me 10 min of digging to find. You can believe they work for PS and have never seen the website, read a document, been onboarded, or you can believe they're doing this on purpose. I can't believe an entire organization is just that uninformed about their own business... Space is clean and secure. Price-gouging activity: also secure. Don't move in unless you're ready to move out again in 3 months or pay more than double within in a year for the same space. Don't bother with customer service or the local property manager. They're trying to mislead you into just paying your bill (whatever they've set it at that month, since it's month to month only). Deceptive business practices, and NOT customer-friendly. Any class action lawyers reading...PS is ripe. read more

The girl I spoke with was very friendly and very helpful I will definitely recommend public storage to friends and family thank you so much Sarah you are wonderful read more

While the staff at this location has been very helpful and efficient, our experience using this place was only okay. The loading gate was overrun with other customers who did not have a clue what they were doing. Cars were parked in the most inconvenient locations, trapping other customer cars inside the gate behind massive uhauls. Not to mention, every time we had to load something upstairs, i was required to enter an 8 digit pin in the keypad every single trip. While i am grateful for the heightened security, a badge or a key to scan would be far more efficient when making multiple trips. There are only 2 elevators so we spent a LOT of time waiting around on them. All in all, this public storage got the job done, but it could definitely be improved. Especially for the cost of monthly storage being in the hundreds, I would expect a more efficient process for customers to load/unload. read more

I would not recommend Public Storages in Fort Wright if you are looking for an efficient and respectful environment. I have been renting from there since January making it 7 months of being a loyal customer. The manager there, Amber, has been nothing but distasteful to me and my friends alike. It first began with harassment, following me around and trying to gain things to complain about. She had slandered my name, complaining to other co-workers about me. This had spread to my close friend, whom she began to threaten with eviction for being involved with me despite her being a well behaved customer. It has been months of this ongoing harassment, according to other customers, it is quite frequent. My friend and I are not the first people who have been pestered by this manager. I have never met someone so willing to go out their way to antagonize another person! I have been nothing but a great customer, listening and following everything they asked of me but I can no longer take this. One bad apple is enough to bring down the overall rating for me! read more

Excellent storage facility! Easy to get to and easy to access. It was easy setting up my account.

Extremely like that everything is inside. Not a big deal to us on using a cart and the elevator to get to our unit. The lady who took care of our needs and questions was super friendly and professional. While sweeping the area she noticed an inconvenience we were having and got it to where it was easier (way easier) to move our stuff into the unit. Being a dreary, cold and wet day out this place is far better than using an outdoor unit. read more

Clean well organized facilty. Smooth and easy to get in and out. Solid security. Would recommend.

Here's an update a couple of weeks later: I finally managed to get in touch with the district manager and had a very constructive conversation regarding the treatment I received from Randy. The district manager didn't seem like the kind of person who would tolerate such behavior and mentioned that Randy had never acted that way towards him. It's understandable, considering he's Randy's boss. However, it was evident that Randy was given some leeway to behave the way he did; otherwise, he wouldn't have treated me in that manner. I assume the district manager addressed the issue with Randy because I received a few more calls from the unit, and twice it was Randy, who was surprisingly polite, which was a stark contrast to his previous behavior. He had always been rushed and dismissive over the phone in the past. Ultimately, I was able to successfully clear out my unit. I'm grateful to the district manager for being understanding and taking the necessary corrective actions. read more

When Onsite property manager does not vacate you from system properly, they automatically charge your credit card and will only refund via check 6-8 weeks to last known address. Not worth using business that insist on credit cards but can't refund back to credit card or to bank in less time frame. Plenty of other storage operations that will give better service. read more

Your storage is assessable. Treated with respect! Easy to get a storage. Great customer service

Your employee Randy made an extremely stressful day not so stressful. I can't thank you enough Randy for my smile

Storage units are clean. Well kept staff is friendly prices are standard I'll recommend it.

Very friendly, helpful employees at the front desk! Entertained my 5 year old that I had to bring with me and was not bothered by her questions or interrupting her! Very clean and easy to access my unit. I don't have to unload out in the rain or wind the drive in part out of weather is brilliant! read more

Very nice and clean, the lady there took time to show me around and was so nice and helpful.