I was fairly pleased initially with what I felt was a great price for a 10x15 climate controlled…read moreinterior unit. The local management team was very nice and the location handy. But, 21 months later the rental price had doubled. I considered keeping the unit, but when it was clear rats had infested the unit with droppings and eaten ceiling insulation was everywhere, including on nice furniture -- I decided to get my act together, deal with the extra stuff, and vacate.

Don't let this company affect your whole vacation. I called ahead and spoke with Sue. I made…read morespecific arrangements for after-hours access as I knew I would be arriving late after driving 6 hours with our boat, which I was to store in my rented outdoor parking spot. My wife arrived early, did the paperwork, and got two codes. One for regular gate access, and one for after-hours access. I had also made arrangements to have 24 hour access for the rest of the week since we we're planning to fish into the night and would not be returning before the regular 9pm access. When I arrived the first night at 11:15, neither of my codes worked. I settled down to spend the first night of my vacation sleeping in my truck, as the resort area does not allow boat/trailers inside. After struggling to get comfortable in the truck, I decided to try calling corporate customer service and after holding for a long time, got a hold of a guy who after hearing the story, made an attempt to override the gate locks and let me in. I parked my boat and left for my rental home, exhausted by the hassle and delay . I came to pick up our boat for an offshore fishing trip that was scheduled to last into the night. I stopped by the office to get a new code for the late access. I spoke with Travis who apparently knew about the overnight gate fiasco from the message we left on the answering machine when we were trying to get in. He looked at the two cards and said that neither of the two codes was an after hours code. The one that we were originally given was actually an auction access code. He called his boss, Sharon to get the new after-hours code approved and she said no. Now these people, who took my money, made a deal that inspired me to tow my boat six hours, burn extra fuel, and spend part of my vacation trying to sleep in my truck, are going back on their promises and preventing me from the night fishing trip my family has been promised. Despite what they politely commit to when they are taking your money, they will not honor those promises. Don't let them take your vacation time and hard-earned money!

Great staff and convenient location to Sea Pines. Highly recommend! Hidden location seems very…read moresecure.

Monthly rate increases are exorbitant!! Public storage will raise the rate of your unit depending…read moreon what the market will bear in your area. I rented a parking space in Hilton Head six months ago and last month the rate went up 40%!!

Its a good location but its old and dirty. My door was rusty and grimy the entire 2 years I had it…read more Beware of incredibly high price increases, my unit went from $187 to $280 to $386 per month within 14 months. When I called all they said is "we sent you an email telling you about the price increase" no reason, no reduction, no nothing other than to bad. I guess its the nature of the business. Inevitably the stuff I had was better at Goodwill then costing me almost $5000 a year to store. I don't like doing bad reviews but they sent me a link after I moved out asking my opinion here on yelp.... Im not sure what they thought I was going to write....Im not bashing the staff these are just the facts.

Amazing unit & service. LOVE LOVE LOVE this facility…read more I have dealt with horrible units and facilities before that treated me poorly. The Public Storage facility on 17 Dillon Road was awesome and Kathy helped us SO MUCH. Kathy was very welcoming & accommodating throughout our experience with this business. Will definitely recommend to any friends who need storage.

https://maps.app.goo.gl/k2Q6y4sxhvNNH3vh8 My personal items…read morewere damaged because the Public Storage facility did not properly provide environmental protection from the outside elements (rain). They should take responsibility for their inability to maintain their facility properly. We had been renting an inside, climate-controlled 5x10 space for over 10 months. On 30 January 2025, we went to move our items out of that space and into a 10x10 space. Once we moved the first boxes at the entrance of our locker, we noticed that there were puddles of water on the floor and that it had soaked into our boxes and damaged our items. Numerous items were covered in mold and were ruined. Upon further inspection, it was obvious that water had leaked from the outside door of the facility and leaked across the facility floor into our storage locker. I immediately went to the office and got Patrick, who worked for Public Storage. He took videos and pictures as well, acknowledging that the water had enter from the outside and leaked into our unit. I showed him our damaged items and also provided him additional pictures via text message. He said we would notify Sherrie, the DM and that she would be in touch. This was on 30JAN2025. On 10 FEB, I contacted the Public Storage "WE CARE" line since the Sherrie, the DM had still not reached out to me. On 11 FEB, Sherrie did contact me and said that there is nothing they could do since I did not purchase insurance from Public Storage. My damage was caused because the Public Storage facility did not properly provide environmental protection from the outside elements (rain). Employees should have noticed the water running in from the outside, through the door, and into my unit. If they had done proper checks and maintenance, they could have notified me earlier of possible water leaking into my unit, and we could have prevented this damage. This was not caused by one event. This was caused by numerous events over a period of time.

We've used Public Storage several times over the last fifteen years, and they just keep getting…read morebetter. Everything is now handled on line, from reserving the unit, to getting the security codes, to setting up the monthly payments. On our most recent rental I took care of it all from my recliner in less than 10 minutes. The facility we're using is clean, well lit, and secure. The on-site moving carts are always in great shape. Public Storage makes it very easy and convenient.

Thanks Chris I really appreciate all your help During the storm. Chris Went over and Beyond for…read moreme. great place to store your belongings. Thanks Prime Storage!

Storage yard is tidy and seems very secure. Chris the Hilton Head manager was VERY patient and…read morehelpful as I backed our 30 foot trailer up for the very first time. He did everything possible to meet our storage needs!