Summer is so helpful and friendly, she gave me lots of advise and assistance in making my decision to rent here, thank you Summer

I could not ask for a better place to get a storage unit at the lost min an was able to do everything right off my phone was able to go straight to my unit an did not have to talk to anyone or anything else an I payed l less than what it said it was going to be so thank you for being a good place an it was very nice to get a phone call to make sure everything was good an everything went good an made sure that I did not need anything else read more

Regina was great help me clear up some things got me back on track . Come see her soon

Signed a lease and paid for a 5x10 storage unit on Monday. This one was originally a 2 side by side 5 x 5 units they had removed the divider from (Which left a large divider beam in the middle that could be a problem), which meant I needed 2 locks instead of the one I had brought with me. So Kathy (?) at the desk told me to just bring 2 back when I can to unload stuff on Tuesday and they'd take the locks off then and I could put mine on. No problem. The only time someone isn't in the office is during lunch and briefly during the day when they are showing a unit. Ok, no problem. Go in on Tuesday with my moving truck loaded, thanks to a friend who came from Stone Mtn to help. Get there about 3:15 and the sign on the door says the office person will be there again at 3:30. Ok, no problem. GO back, start unloading into the hall so we can just put stuff in. 3:30 no one shows. 3:45 no one. 4:00 still no one. 4:30 nope not yet. By then I've called the office phone and left several messages. Nothing. Ok, well it's between running up to home dept and getting a bolt cutter since their locks are still on the unit and I can't get in with my stuff, or saying screw it and packing up my stuff and taking my business elsewhere. In the end I chose to pack up my stuff, again. At 4:45 Wanda calls stating she is back in the office and tried to imply she had been there a while by stating I hadn't left my phone number for her to call me back and she'd had to look it up. Except I had literally JUST walked back to the unit, which was in the back, from the office, so she couldn't have been there long. When I pointed that out, she backpedaled and started giving me excuses. Long story short, she was insanely rude, and didn't give a damn I was out time or the fact I STILL couldn't get into the storage unit. So I took my business elsewhere. BTW all phone calls were recorded, so there's no way she can deny anything. Went in on Wednesday to cancel the unit as I have now put my stuff in another location and got told since I signed a contract they won't give me my money back. Mind you, their locks are still on the unit and I haven't stepped foot in it, let alone actually put anything in it. Another guy was in the office then and said the owner, Greg, would be there at 5 and he would have him call me. Well I'm just shocked and amazed no one ever bothered calling me. Guess I'm disputing it on my credit card. Find another storage place. This place is sleazy with terrible business practices. read more

I have had to use Storage companies many many times, I have stored my valuable items with Public Storage, trusting that my things were safe. it is a very easy system and trust worthy, I will never use any other company! read more

Went up on rent literally one day before it was due. Really inconsiderate thing to do. Will be moving out as soon as possible and never using this place again. read more

Kaethe went above and beyond to make sure that my move-in went well. She stayed late for me because I was having a rough day, and she even called me a few days later to make sure that everything was going well with my move. I can't thank her enough for being amazing on a day when I needed it most! I was so pleased with her that I am moving some things from another unit over to public storage next month because I want to take my business there. Thanks, Kaethe!!! read more

Yvonne at the front desk was so sweet and helpful. Great customer service!

I looked at several different storage places and selected this one because I felt the leasing person, Kaethe, was extremely helpful. She was very honest with me. Kaethe worked hard to find the right unit for my needs, which was particularly important to me. read more

Just wanted to let you know how helpful and courteous the staff is at the Public storage,located at Rutledge Rd. They go out of their way in making sure they understand what your needs are in determining what size unit you need and what packing supplies would be helpful in safe guarding your fragile items. I would recommend them for your storage needs... and Kata is very helpful and awesome to work with!!!! read more

We've had our unit for over 10 years. Went through a very grueling move which was made easier thanks to Kata! She went above and beyond for us and always had a friendly and helpful attitude. Kata, you're the best and we thank you! read more

Selena is so very helpful! She reserved my unit over the phone. She honored the online price and was all around great to work with. Everything was easy and simple. I even got a follow up call to see if moving day went well!! Highly recommend!! read more

I had a bit of a mess when moving into the unit I rented but Kaethe was so easy to work with and so calming, it turned into a great experience. I will recommend this location to anyone needing to rent space. read more

I started renting in 2012 and got two units at the time. I've paid $200 a month for 3 years. I finally got one side emptied, everything in one space. When I went to the desk they said I couldn't turn in just one unit, I had to give up both. I explained I only got one when I started and was told then I could do this but of course they don't want to honor that. Instead of putting back the wall between the units and writing a new lease for the one unit. She said I could move it to a one unit. Move it out, move it in. This lady, which was not there before, didn't even check to see what she could do. Now I am stuck paying for two units although one is emptied out. I remember getting much better service from the other lady who must have retired. I will be following up with corporate. A little customer service goes a long way, and these guys have none. If the managers change, expect all the rules they explained to you to be reinterpreted by the new manager. I would probably have rented out the one unit for 3 more years but I am shopping elsewhere. read more