Thank you so much Ms. Lita was so kind and patient while she carefully explained so much to me…read moreconsidering it's my first unit rental! Definitely recommend this location and loved Lita's energy! Cannot recommend her enough:)

Excellent customer service. Sunny was very helpful. Love extra space storages employees. They go…read moreabove and beyond.

The management team is rude and when you ask for the corporate number or someone above them number,…read morethey say they don't know it. I find it very hard to believe. They can be rude to you and then when you wanna complain to them, they don't know anybody's number I was just reading the reviews and on the reviews with the company back. It's like they justify what management does to people. So it makes me wonder who answered the reviews if you ask me, I think the people in the office are answering the reviews

This is a great facility with easy access, competitive rates, and great staff! They even made the…read moreextra effort to help me find a way to bring in a U-pack cube, if that had been a choice. 5 of 5 Stars and I could not be happier!

We recently moved into town and had reserved a spot to store our HUGE trailer at Storage Choice…read more Before arriving we had apprehensions as to whether it would fit and the manueverability with it on site. When I called enroute, Shelby answered and assured us that there should be no problem. We were still apprehensive as we were reviewing the satellite aerial shots of the location. Then Shelby did the unthinkable! She got in her car video recorded the entire course from gate entry to the exact location we were to store our trailer and sent it to us 200 miles away!!!! Who does that????? Well, Shelby did!!! In every way we were accommodated to make the dropoff painless. Get ready folks for the 'Welcome to Texas' hospitality at this place. They've created a new standard for professionalism and customer service. Thank you Shelby and Storage Choice!!!!

Stopped in today and spoke to Olivia for some pricing. She was very friendly and knowledgeable and…read moreeven gave us a coffee mug. I would highly recommend Storage Choice!

5 Stars - Resolved with Respect and Integrity…read more I initially left a 1-star review due to repeated rate hikes that felt unfair--especially after being a loyal customer at this Pearland location since 2019. As a disabled U.S. Marine combat veteran, I was deeply disappointed and voiced my frustration. That said, I want to personally thank Roxanne for stepping in and handling the issue with professionalism, empathy, and urgency. She listened. She understood. And most importantly--she resolved it. Roxanne's actions restored my faith in this business. Her respect for long-standing customers and her ability to take decisive action speaks volumes about her character and leadership. To those reading: If you ever have a problem, ask for Roxanne. She turned my negative experience into a positive one. Semper Fi. -- Brian Rayner

The policy to still charge a full month's rent needs to be reviewed. I am vacating on the 4th and…read morethey want a full month's rent. Meaning that same month they can rent out the unit and make money. It seems they are double dipping on funds. Then offered a discount for next month when I informed them how would that be convenient if I am leaving this month. Oooo we can offer a discount next month because we were increasing the storage rent. They just increase storage rent whenever they want. If Zero star was available that's what I would recommend

I paid for a plan for a storage unit and was given one price, when I called and spoke with the…read moreagent, I asked if the price would change after a few months, that agent told me NO. However, this agent was new apparently and price does go up after one or 3 months, not sure. it doubled. Beware.

I was so very impressed with how helpful and courteous Carlos was…read more The facility is very nice, clean, easy to get in and out. If you are looking for an excellent storage place - this is it!

We used this company twice in the last 6 months. They are prompt, reliable and trustworthy. I felt…read morecomfortable having these men in my house. They were attentive and anything I asked, they had no issue doing. It made our moves so much easier. We had James, Jay and Landon. This time around I used them 2 days in a row. They packed my storage exactly how I wanted it. The next day we had them move stuff to the house. It was quick and easy. There was an item broken the first move, BUT they replaced it without any issue. I would recommend them 10/10! We will be using them again the for next move. Hopefully it will be a couple years before I need them again, but if not, I know who I am calling.

Easy does it is a farce. When they moved me in Galveston they did not have any moving blankets and…read moredamaged most of my stuff. I tried to tell the owner what happened. Upon return call he said he interviewed his people and they did not know anything about it. They tire a door off of my $1500 armoire and denied it. As i was leaving they had a lot of my furniture sitting on its side on concrete. I will not use them again and recommend you don't either unless you enjoy your furniture being damaged.

So I must say Storquest went above and beyond for their customer service. I had a problem with…read moreStorquest and their District Manager Robert made sure to contact me. Robert went way above and beyond what he needed to. I am very happy with the results, and the way Storquest handled my complaint.

I don't really have a problem with the storage itself. It's kind of pricey for what we get but…read morethat's besides the point. Whoever's idea it was to close at 6PM and cut off the gate access is an idiot. What about the people who work from 9-5 and then need to move?! They're expected to do that in an hour? I don't know I just think the hours of the gate ending at 6 o'clock is absurd. I understand the office closing at 6 but the gate should remain functional until like 8 AT LEAST.

I'd give 6 stars if I could!…read more THE BEST customer service! Friendly, knowledgeable, and quick to respond. Great prices! It was so easy to book!

Very recently went under new management. Even prior, I would have recommended them, now I…read moredefinitely recommend them. They're easy to get in contact with and have good prices for non-climate and climate controlled. It feels secure while still being convenient to get into as a renter.