I rented a 5x10 unit here that started around $150 a month but was raised almost every few months with no notice, eventually hitting $265. On top of that, the facility had water issues that damaged my property. When I decided to leave, I fully cleared the unit a day before the next charge date and told the front desk about it. The employee responded in a very arrogant way, saying it "might still get charged" but didn't explain why. He claimed he'd check the unit and close the account, but he never asked for my name, ID, or unit number -- so I have no idea how he planned to identify me or my contract. At the end I had to give him my unit number plus name. It really seemed like he didn't care and wasn't actually going to follow through. Honestly I would not come back to any public storage facility due to all these issues. read more

I've paid for storage here for months and I have a unit upstairs. The elevators have not worked and have been being "worked on" since I first got my unit. one of the guys working on it told me back in December that it would be fixed by the end on January... it's now the end of March and I haven't been able to put my heavier stuff in the the unit or been able to use my rolling cart. This is so frustrating and actually makes me want to cancel my contract with them. I don't recommend. read more

STAY AWAY! This place is FILTHY. We just moved out of the facility and some of our furniture and wallpaper is ruined from TERMITE damage and water intrusion. In one corner and along the left side of the unit, there was 5" x 10" pile of termite wings and debris from terminates eating the fabric on the moving blankets. Additionally, there was a flood from the roof and about 2" of water in our unit which ruined several piece of furniture and 20 rolls of wallpaper. The rate continually went up each year to over $400 for a 10 x 15 unit. We are in a much cleaner unit and are done w/ PUBLIC STORAGE. We are now in a much cleaner and better run storage unit that is larger for less money near Olde Naples. read more

Pathetic They're renting out storage units on the second floor when they know the elevator doesn't work and it's not that noticeable when you rent the unit online. manager admitted he's only been there two months and that the elevator hasn't worked that entire time read more

Public Storage - Self Storage Near Me - Naples, Florida

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I have attempted to cancel the insurance multiple times but i keep getting billed. No one answers the phone to sort this out. Facility OK but resent being ripped off month after month for insurance I dont need and cancelled read more

I rented a unit at Public Storage two years ago. The price has more than doubled. If you go on line, the pricing is considerably lower, but you don't know where the unit is. The place is clean, but I will be moving my belongings out of storage asap. False advertising & Price gouging. read more

Very convenient and clean. JD was extremely helpful as I was moving to a different size storage unit. He checked back several times, helped get my lock refunded on the spot and kept the manager up to date on everything for me. He was exceptionally friendly and helpful, this guy deserves a raise!! read more

I have been very happy with Public Storage. I rent 2 units. It's always clean, cool and very well maintained. read more

In moving from Illinois, I had to store my home for 5 months. When unpacking I was so concerned to see an abundance of silverfish in my boxes. I chose the location for what I thought was cleanliness and climate control. Highly disappointed. Also with only a few months into storing they increased the monthly fee by $75 with no communication. Getting any return call was impossible. I would not recommend if you care for your items. read more

Great help with moving in and moving out, and with any questions in between. Super clean facility, too. Ivan read more

The facility is closed for non compliance with fire regs effective 2/23/24. No communications or staff to advise when access will be restored. I had to buy clothes for a trip. Not good. ​ read more

BEWARE- This is not a good place to store your things with a peace of mind. I was a renter here for 3 years, the price went up twice in the first year and again the second year. Occasional friendly management if you're lucky, but not consistent. MANY internal problems And iffy customer service All the way to corporate. Don't let the fountain at the entrance fool you into thinking this is a smooth running organization like I did, because it's not, shop around!! read more

This review is in not a reflection of Donnie that's literally there 7 days a week because he is and has been helpful since the beginning. This review is regarding the GM Jeremy Cook, whom I have been trying to have a simp conversation with since Feb and it's not April and he has yet to call me back, text me back or email me back. I'm trying to figure out how I get locked out for a week due to your company's inability to stay within safety guidelines and after at least a dozen phone calls and several voicemails to this manager for about 2 months now, I was charged with a late fee for waiting on them to make their credit adjustments to apply mine. I only did that because per their own "company policy and procedures" they don't allow payment plans/installment:( read more

Please check around before you rent here, after 6 months they raise the rent 40%, even though they still have the units available for alot less. There's no reason other then pure greed. read more

The website says if you bring your own lock you can get a refund on the lock they make you pay for online. I brought my own lock just to find out the unit i rented doesn't even allow my lock to be used because the unit is broken, when i asked if they can switch me to a non broken unit they said they don't know which units are broken and which aren't, so unless i want to walk around the whole property looking for a vacant non broken unit then i can't use my lock and won't get a refund on the lock they made me pay for. Very unhappy, and unprofessional from them. read more

Great space but what a rip off when they don't telll you up front that there is no proration for partial month use. I am vacating on the 7th of the month and having to pay for the entire month. If I had been made aware of that up front I would have made other arrangements and saved $300. read more

The storage unit was decent, but customer service is marginal at best. The elevator needs major renovation. There are only 2 floors, but it starts and stops and stutters all the way down and has for over 2 years. The office is frequently locked up, so forget it if you need assistance with anything. They raise their rates frequently and substantially (the most recent one was $20/month for the smallest available unit). I recently moved everything out and left it unlocked; but was paid up for 2 more weeks. Since the office was locked up (again), I couldn't tell anyone and left. I was traveling and couldn't call for a couple of days, at which time I was told "someone" had advised the unit was no longer needed. Rather than notifying me to verify I had actually vacated rather then the possibility it had been broken into, they just cancelled the account with no notice. Extremely poor way to handle things. read more

Beware of hidden charges. The 800 number agent told me that I could bring my own lock, but they require you to buy theirs. I have homeowners insurance that covers this, but they charge $15 per month anyway. It is very difficult to get these charges reversed. The CEO of Public Storage is Joseph D. Russell: jrussell@publicstorage.com. read more

Unfortunately I have to update my previous review on Google and elsewhere, as the predatory practices have made an already difficult move even worse. We kept our unit clean and paid on time for two years. We didn't complain when our rates increased by over 50% this year. But when the closing was delayed on our new home, and in the midst of the stress of coordinating with family from out of state coming to help, they offered no flexibility or sympathy and charged us for a full additional month the same day we vacated our unit in accordance with their guidelines. I cannot in good conscience recommend their services to anyone in the Naples area. read more

I have 2 units here. The facilities are very clean unlike my experience w/ Life Storage in Bonita Springs. The process was all done online. They notified me when the unit was ready, the lock was there, they texted me the gate code. Very simple & smooth process. The few times I've run into people who work there they've always been very friendly and asked me if I needed any help. read more

I needed a small unit, just for a month or two for some of my stuff before I moved, the staff was so friendly and helpful! I was shown all of my options and my hubby and I picked one. We moved our stuff in painless and easy thanks to all of the hand carts that management provides! The property itself is very well kept and clean, it also didn't have that musty storage unit smell! The front office folks were just great! They knew me by name, kept me laughing and were so helpful when I needed to upgrade my unit!!! All in all, I am happy with public storage!!! I highly recommend it! read more

Great storage. Friendly and helpful manager. Explained rules, access and any help I needed was there.

Long term customer here. Got notice monthly rental was going up nearly $120 per month. Due to the Christmas holiday stuck with it for January ('22) since we were to busy with the holidays. Began making other arrangements, found another unit (less cost per month & larger) and made arrangements to take that one. Left a phone message for here informing them, we were moving out at the end of the month. Within 48 hours got an email from them reducing the rate, which was nice but I asked them to not increase it that much and was told no sorry can't do that , then all of a sudden after the other unit was rented Public Storage then informed me they could now reduce their increase. Sorry guys, to little to late as already committed to another company - had you (Public Storage) removed the @ $120/month increase within a week after I contacted the store and was told sorry, can't reduce the increase, would have stayed. Prior to that was very happy when Randy and Chris were there as they were part of a great management team. Short term, this move will cost a little more than wanted but long term, we're saving the expense of the move. Perhaps one day, we will rent again from Public Storage but as of the end of this month, we are no longer there. read more

Just because Randy and Chris are so nice and so helpful and just great guys I will never use a different storage unit. Great customer service, couldn't ask for better.... I've left my keys in another state and they got me all fixed up pretty quickly and all I had to do was pay for new lock!! Everything is always so clean and presentable!!! These are your guys!!! read more

Renter beware: hidden costs, absurd lock charges, lackluster cleanliness and poor customer service. Make sure you get all the details of your rental before you sign the contract. Typical "bait and switch" techniques employed at this location. read more

This is my second time using this facility, three years apart. I am impressed that Randy and Chris are still here, which attests to stability and satisfaction. The property is clean and well-secured. Compared with other storage facilities I've used in other cities, this gets a A plus. read more

From finding it online, the personal phone call by Randy, to Chris and the receptionist ,everyone was friendly, fast and efficient. Clean and safe property. everyone is helpful and very careful about who enters the property! Do not tailgate into it. They will come and tell you you need your code so it is recorded as to whom enters! This makes it feel even safer and shows how much they care about your items being stored. I highly recommend it if you need storage. Make it our reservations online and save on your first month and special pricing for the remainder of your lease! read more

Staff was very kind and helpful and the area and space are clean and secure. Conveniently right down the road from our new place too. Great value! read more

I needed a storage unit last minute and Randy came through for me. He helped me get the right size unit, a lock, check out the unit ahead of time (pretty clean!). Everything worked as it should a couple of days later when the moving van arrived with my things- great experience overall... no hassle. I would definitely use them again- nicely climate contolled. read more

We had a unit in this facility from the time that Public Storage bought it from the old owner. When we sold our home we increased storage to four units. Randy, the manager, and his crew have always been outstanding in helping and making the whole process of dealing with storage easy and trouble free. I highly recommend this facility and the staff. It made a difficult time much less stressful. read more

Randy and his staff at Public Storage are fantastic. Check-in was a total breeze & they go the extra mile to keep you happy. I found the facilities clean & well maintained & the prices quite reasonable. I highly recommend! read more

Just rented a space at Public Storage Facility (#25849) and can't say enough good things about Randy and his staff. Randy was very informative and helpful when we were selecting the unit size to rent. In addition, several days later when the moving van came to drop off our storage things, Randy was again very helpful with guiding the truck both in and out of the facility. read more

I was calling around form out of state, looking for a place to store some items and what a wonderful guy Chris is, so helpful, polite, and knowledgeable. Answered every question and even new local restaurants for me to try. Can't wait to see Chris and Public storage In person. read more

ive had the best experience wih randy and his staff i can always depend on them to be polite explain everything to you and always make me feel at home and welcome i have never ever had any bad experiences there with them. thats why i will always refer my friends there. read more

I have acquired two different storage spaces from Public Storage over the last few years and find they are truly the best company around!! The staff, especially Randy, the Manager, works tirelessly to ensure customer satisfaction...would highly recommend to all....Thank you!!!! A++++++ read more