Odalys is the lady at the front desk, she is amazing, and the place is clean and organize, all…read morewith AC and has rug everywhere, hold place and they give you a free truck to move in, wow

Stopped by this location on 10/31/24 between 11:25 to12:45 delivering a few 9' tables I had one of…read morethe sliding doors propped to bring in the furniture. Right away I was greeted by the angry lady from the front desk, saying "you can't do that your over here pulling on my door" yelling at me I said "never had a problem before" she proceeded to argue with me and continue to yell so i said "I'm not going to argue with you can I have your business card Please, she refused to give it to me mocked me saying all I know how to say is "can I have your business card". I finished offloading no thanks to her, at 1:40 I got a call from corporate lol it was the confrontational crazy lady at this point I'm wondering how did she get my personal number. Saying that I'm banned from the facility and that if I showed up again cops would be called. There's cameras all over the place I did nothing wrong unless if asking for a business card or propping a storage door to bring in heavy furniture is a crime. Wow I'm still shocked that she went above and beyond to harass me but not to make the move into there storage easier.

Extremely helpful and friendly staff. They go out of their way to be accommodating and make…read morecertain that your needs are cared for. Facility is clean and easy to use. Oh, and it's very price competitive. Highly recommend.

Accessibility: Talking to the manager at the facility (on site) is not always easy, they walk…read morethrough the entire property checking on the buildings assuring all units are secure. If you are unable to reach the office manager directly -call (239) 893-9528

The Naples Boulevard facility is outstanding staff is great, extremely helpful and courteousread more

Thank you so much for allowing us to rent a storage facility next to the man that is doing…read morewoodworking in the storage unit next to us and all of our valuables were covered with sawdust and your manager in your store and your corporate officer did absolutely nothing your place is a joke I wish I could give you zero stars but I can't, but hey you probably like 10 bucks an hour as a store manager, So why would I expect anything differently

Amazing Service and Flexibility -- Thanks to Eric!…read more I've been with The Lock Up Self Storage for over two years now, and I can confidently say it's been a consistently great experience. Eric, who I believe is the manager, is absolutely fantastic -- always helpful, kind, and professional. Every time I've needed to upgrade or downsize my unit, they've worked with me quickly and flexibly to make sure I had what I needed. What I appreciate most is how safe and welcomed I feel every time I go there. The facility is always clean and secure, and I know I can count on Eric and the team to help with anything. Truly outstanding service -- I wouldn't store my belongings anywhere else!

A family member passed away. These people were the worst to help us . Only to check if our brother…read morehad a storage unit. Called six other units and they were able to help. Not this one!! Rude people!!! Heartless!

Excellent storage and brand NEW. They have security alarm and camera everywhere. It's very…read moreconvenient to park to load and unload. They have an iPhone App to lock and unlock remotely. The staff is really nice and helped me a lot as well as accommodating some requests!

Highly recommend this storage place. It's very nice and ran smoothly! Chad and Ronnie are always a…read morehuge help

I was a customer for 4 yrs. When I first began renting two units, there was a wonderful manager…read morethat was a gentleman who always provided excellent customer service. Throughout my time I had a total 3 units, and I referred many friends and business partners for this reason. After vacating my last unit on 10/13/2025 I turned in the last unit I had, in pristine condition along with the 2 keys and lock that I was originally given, however Ody the new manager did not provide me with any receipt or paperwork. Since I paid on the 1st, and left on the 13th, I thought I would get a partial refund and sent her an email asking when I would be receiving it. The response I received stated that I would not be receiving one without further communication. I contacted corporate to see why I would not be getting one, and corporate contacted Ody, which resulted in her retaliation towards me sending me three emails the next day and threatening to charge me an additional $15 for a key that I never received. Sadly, this was very unprofessional as all she needed to do was send me a reason as to why she would not be able to refund me since the 10th was the cut off date. I can no longer recommend this company due to the way they handled a simple question, resulting in a terrible customer service experience.

we Stored our furniture from may 2024 until January 2025. We are very happy with our unit. We…read moreespecially appreciated the staff Ken and Rodger, who answered all our questions, were helpful and kind in our many comings and goings. Ken and Rodger made it for us! Thank you

I give 5*'s to Jorge and Mike, the boots on the ground of Lock Up on Immokalee Rd. in North Naples…read more They are organized, prepared, friendly and understanding. I take of 1* (maybe should take of more) for corporate. Be prepared for price increases every 3 - 4 months depending on the size storage unit. Indoor conditions are excellent. Temp/Humidity levels are perfect (I stored original artwork and musical instruments), and the facility is very clean. I was on the 3rd floor with a 10 x 20 and kept my 5 x 10 which was right around the corner. I got out of the 10 x 20 when moving to my new home. The price almost doubled in the one year. That is modus operandi for most all Storage Units so be ready or pay up.

Convenient, clean, and we'll managed. Covered loading and unloading area. Very secure.read more