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    Public Storage

    2.9 (41 reviews)
    Open 6:00 am - 9:00 pm

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    5.0
    (160 reviews)
    Self Storage
    Responds in about 10 mins
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    The doors to the "secured, climate-controlled"building. Not secure. Not controlling the climate.

    Five years ago I rented a storage locker in the secure, climate controlled building on site to store special items (keepsakes, diplomas, books, etc.) when I moved. Two days ago - having not been there for four months, I arrived to find the door to the building broken - it was shutting and then immediately opening automatically. The air inside was hot and muggy. In my storage locker, my boxes were damp to the touch. The smell of mildew was overpowering. Blankets, clothing, and pillows smelled strongly of mold and needed to be discarded. Many of the books were warped due to moisture. Mold covered many of the solid objects - some unimportant, some irreplaceable. I went to the office to complain, but it was closed. I went back yesterday to discard some of the destroyed items. The door was still broken. Still hot and muggy. The office was still closed. I went back today to retrieve more destroyed items and moist boxes. Door still broken. Office still closed. I called customer service. After some doing, I was able to speak to a human who told me that a ticket for repair of the door had been put in at some point in the past. She agreed that it was mystifying that on site management seemed to be missing, and seemed not to be doing anything about the door. I noted that I've been paying extra for five years to have climate controlled storage, and now my items are rubbish because of the lack of climate control. She put me on hold for 27 minutes. Then my call was disconnected. My advice: go somewhere else.

    Water and mold damage

    Do not ever use this storage facility! I rented a climate controlled unit to store the contents of my house for a year. When the movers came to pick up my stuff mold was all over everything. 2 boxes were sopping wet with obvious signs of water! The storage facility denied it was their problem and the extra insurance I purchased for the year offered $100 for all the contents. I had contents ruined from a 5 bedroom house! I've posted some of the pictures Never, ever use this facility or purchase the insurance (total scam)

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    11 years ago

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    Review Highlights - Public Storage

    My thanks to Eunice and Shannen who were so helpful in helping me to get into my unit after losing my unit key.

    Mentioned in 8 reviews

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    Public Storage - selfstorage - Updated July 2026

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